Next Generation Communications Blog

How to Get AT&T to Fund Your IoT Idea

IoT and M2M developers - here is some exciting news.It Isn't that often that you can develop something for what is supposed...

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Access is Still Pretty Good

At all the shows, it is cloud this and cloud that - a bunch of doom and gloom on legacy telecom....

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Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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Service Providers' Digital Media Opportunity: Retailing Applications, e-Books, Games, Music, etc. to Any Connected Device


By: Wim Van Daele, Director, Communications – Mobile Commerce, Video & Immersive Communications - Alcatel-Lucent

 

In 2010, almost 11 billion applications were downloaded through app stores worldwide; by 2013, this number is expected to mount to 60 billion downloads (a five-fold increase in three years)1. At a time when many operators are experiencing declining voice average revenue per user (ARPU) and subscriber growth rates, they are embracing the digital media opportunity to help drive additional data/media revenues and new device sales by leveraging evolving application and content value chains.

But very often, solutions addressing this opportunity are implemented in a way that has not been very well considered: they foresee “stovepipe” infrastructures for every content type and screen – resulting in increased complexity/cost, and a mediocre user experience with little room for cross-selling and bundled service offerings.

The 4G LTE Innovation Center at Verizon -- Envisioning and Helping Create the Wireless Future

By Erin Harrison

With 4G Long Term Evolution still in its infancy, collaboration between customers, suppliers, partners and entrepreneurs is vital to progress. A new Verizon facility that brings all those groups together to collaborate on new devices and services in a live 4G LTE network environment has provided just that dynamic.

When Verizon first envisioned its LTE Innovation Center, they imagined a place where customers, suppliers, partners and entrepreneurs could collaborate and work directly with 4G LTE technology in a live 4G LTE network environment.

“Today, we have just that place. And we’re seeing what’s possible when some of the most creative minds imaginable team up to innovate with 4G LTE technology,” wrote Brian Higgins in a recent article in the Alcatel-Lucent E-Zine Enriching Communications, "Verizon LTE Innovation Center Ignites 4G."

The LTE Innovation Center is unique because it combines a lab environment and an Experience Center where Verizon customers and other technology companies can see demonstrations of the latest 4G LTE innovations.

Enabling Power Suppliers to Make Transformation to Smart Grid


By Erin Harrison

The super-efficient generation and transmission initiative known as the smart grid is giving electric utilities around the world new challenges and opportunities as they strive to meet increasing demand while deferring additional fossil energy generation projects.

Researchers at Alcatel-Lucent believe the best way for these power suppliers to find balance with new imperatives and consumer expectations is to push innovation deeper into the distribution networks.  In an interesting piece, “Smart Grid: The world's leading utilities turn promise into reality,” market leaders explain how they benefit from innovations with the smart grid.

Customer Care in the 4G World


By Ben Geller - Senior Director of Solutions Marketing, Alcatel-Lucent

Consumers have already proven their appetite for smart devices and high-bandwidth applications that operate on 3G networks. It goes without saying that their hunger for these products and services will increase even more as access to 4G networks comes available. As a result of this - along with the increasing network demands - customer care functions will encounter new pressures as subscribers seek help on how to use their devices and personalize their services.

Because the customer experience is so fundamental to being competitive, particularly when new services come online, operators will need to have strategies in place to ensure high levels of customer satisfaction - without introducing new operational expenses. If there is ever a time when customer care becomes important, this will be it! 

Service Providers Positioned to Benefit from Consumer Interest in Mobile Wallet Services


By Beecher Tuttle

With traditional voice and data margins diminishing, service providers have been forced to look to new avenues for revenue generation. One such opportunity exists in the form of mobile commerce services, which have been proven to help minimize subscriber churn and unearth new applications and content value chain opportunities for revenue growth.   

When leveraging the assets of enhanced customer experience, identity and security, operators can take advantage of the inevitable migration toward the mobile phone as a wallet (MPAAW).  This is a market that is expected to increase to more than $1.1 trillion by 2014, according to research firm Gartner, and one where Alcatel-Lucent has placed a significant stake in the ground with its Mobile Wallet Service (MWS).

Transforming M2M Communications via the Cloud

By Erin Harrison

In a hyper-connected world and the growth of machine-to-machine (M2M) communications, the opportunity for service providers is significant. By leveraging their network assets, service providers are in a position to transform M2M communications via the cloud into a value-added services business.

Multi-Screen Video Services Can Help Service Providers Increase Revenue, Reduce Churn


By Beecher Tuttle

The recent influx of innovative communication and entertainment technologies has increased user demands to new levels. Today's consumers want access to highly interactive, personalized multimedia content on man y and any device – including televisions, smartphones, tables and PCs – all with the same quality of experience obtained via traditional TV viewing.   In other words they want video portability, and service providers need a multi-screen video services platform that can accommodate this need and capitalize on the opportunity.

Customer Experience Transformation Strategies Reduce Churn, Increase Profitability


By Beecher Tuttle

Providing unique and differentiated offerings has become a real challenge for today's service providers. The fact is, the old way of winning and retaining business through network and technology upgrades simply doesn't attract customer interest the way that it used to.

With this in mind, many forward-thinking service providers are implementing new strategies to differentiate themselves from their competitors. To succeed in the broadband market, more service providers are turning their attention to the customer experience and focusing on things such as Alcatel-Lucent’s Customer Experience Transformation Program.

Successfully Monetizing the Digital Media Opportunity: Combining Marketing and Merchandizing with a Superior User Experience


By Special Guest: Wim Van Daele, Director, Communications – Mobile Commerce, Video & Immersive Communications, Alcatel-Lucent

Service providers are discovering new opportunities brought by the expanding market for the delivery of digital media services (applications, music, games, e-books, and more). Answering the question how to leverage this opportunity is one thing; but even more important is the question how to successfully monetize it.

In other words, how can service providers position themselves as critical components in application and content value chains to add value? How can they successfully differentiate from/compete with players such as Apple and Google?

players such as Apple and Google?

Quality of Experience (QoE) - A New Tool for Measuring Video Streaming Performance

By Erin Harrison

Video has become an integral part of everyday life – it has greater emotional impact and delivers visual complexity better than any other medium, a recent Alcatel-Lucent blog,  An Innovative Tool for Measuring Video Streaming QoE,  pointed out.

“Successful video delivery requires an understanding of these twin factors, and how best to shape the video experience to deliver them…“Delivering an outstanding QoE is critical for video streaming service providers. It is a differentiating factor in attracting new users, but also the best way to enhance multimedia revenue streams,” the authors stated.

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