Next Generation Communications Blog

VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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How to Speed Small Cell Site Acquisition on a Large Scale

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

Outdoor small cells are now widely recognized as a great solution for expanding mobile capacity and coverage. And their use is expected to grow sevenfold by 2018.[1] So here’s the next big question: How can you put these cells where they’re needed, faster and at lower cost?

Maybe you’ve already encountered deployment issues, including difficulties with small cell site acquisition. According to an Informa Telecoms & Media survey, nearly 60% of mobile operators say that deployment problems are their biggest small cell challenge.[2] In other words, operators’ top concerns are not about small cell technologies or products. Instead, they’re about the practical aspects of getting these cells up and running on light posts, utility poles, bus stops, buildings and other street locations.

This blog looks at a collaborative approach that makes these deployment processes faster and easier. Alcatel-Lucent adopted these methods for our Metro Cell Express Site Certification Program. And we’re discussing them here, because this business model earned a top award in the small cell innovation leadership category.

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HumansFirst ColdSmoke Lets You Buy with your Smartphone

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do...

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Structural Separation via REIT Equals Zero Taxes

Windstream got the endorsement of the IRS to transfer their assets - copper and fiber plant - to a REIT and...

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Connected Cars as an Everyday Lifestyle

By: Ellis Lindsay, General Manager, Customer Experience Solutions, Alcatel-Lucent 

I drive to work and back home in my car every day. I tune in to a radio station for traffic news and upcoming events nearby. Like many of you I’m sure, this is a typical everyday activity. And like never before, we are connected to our home, our families, our phones, our work and our friends in a network that seems to be always on. Shouldn’t we be in a lifestyle where we are consistently connected to the everyday activities in our lives? Well, let me introduce you to the world of Connected Cars. Full Story »

Enabling Power Suppliers to Make Transformation to Smart Grid


By Erin Harrison

The super-efficient generation and transmission initiative known as the smart grid is giving electric utilities around the world new challenges and opportunities as they strive to meet increasing demand while deferring additional fossil energy generation projects.

Researchers at Alcatel-Lucent believe the best way for these power suppliers to find balance with new imperatives and consumer expectations is to push innovation deeper into the distribution networks.  In an interesting piece, “Smart Grid: The world's leading utilities turn promise into reality,” market leaders explain how they benefit from innovations with the smart grid.

Customer Care in the 4G World


By Ben Geller - Senior Director of Solutions Marketing, Alcatel-Lucent

Consumers have already proven their appetite for smart devices and high-bandwidth applications that operate on 3G networks. It goes without saying that their hunger for these products and services will increase even more as access to 4G networks comes available. As a result of this - along with the increasing network demands - customer care functions will encounter new pressures as subscribers seek help on how to use their devices and personalize their services.

Because the customer experience is so fundamental to being competitive, particularly when new services come online, operators will need to have strategies in place to ensure high levels of customer satisfaction - without introducing new operational expenses. If there is ever a time when customer care becomes important, this will be it! 

Service Providers Positioned to Benefit from Consumer Interest in Mobile Wallet Services


By Beecher Tuttle

With traditional voice and data margins diminishing, service providers have been forced to look to new avenues for revenue generation. One such opportunity exists in the form of mobile commerce services, which have been proven to help minimize subscriber churn and unearth new applications and content value chain opportunities for revenue growth.   

When leveraging the assets of enhanced customer experience, identity and security, operators can take advantage of the inevitable migration toward the mobile phone as a wallet (MPAAW).  This is a market that is expected to increase to more than $1.1 trillion by 2014, according to research firm Gartner, and one where Alcatel-Lucent has placed a significant stake in the ground with its Mobile Wallet Service (MWS).

Transforming M2M Communications via the Cloud

By Erin Harrison

In a hyper-connected world and the growth of machine-to-machine (M2M) communications, the opportunity for service providers is significant. By leveraging their network assets, service providers are in a position to transform M2M communications via the cloud into a value-added services business.

Multi-Screen Video Services Can Help Service Providers Increase Revenue, Reduce Churn


By Beecher Tuttle

The recent influx of innovative communication and entertainment technologies has increased user demands to new levels. Today's consumers want access to highly interactive, personalized multimedia content on man y and any device – including televisions, smartphones, tables and PCs – all with the same quality of experience obtained via traditional TV viewing.   In other words they want video portability, and service providers need a multi-screen video services platform that can accommodate this need and capitalize on the opportunity.

Customer Experience Transformation Strategies Reduce Churn, Increase Profitability


By Beecher Tuttle

Providing unique and differentiated offerings has become a real challenge for today's service providers. The fact is, the old way of winning and retaining business through network and technology upgrades simply doesn't attract customer interest the way that it used to.

With this in mind, many forward-thinking service providers are implementing new strategies to differentiate themselves from their competitors. To succeed in the broadband market, more service providers are turning their attention to the customer experience and focusing on things such as Alcatel-Lucent’s Customer Experience Transformation Program.

Successfully Monetizing the Digital Media Opportunity: Combining Marketing and Merchandizing with a Superior User Experience


By Special Guest: Wim Van Daele, Director, Communications – Mobile Commerce, Video & Immersive Communications, Alcatel-Lucent

Service providers are discovering new opportunities brought by the expanding market for the delivery of digital media services (applications, music, games, e-books, and more). Answering the question how to leverage this opportunity is one thing; but even more important is the question how to successfully monetize it.

In other words, how can service providers position themselves as critical components in application and content value chains to add value? How can they successfully differentiate from/compete with players such as Apple and Google?

players such as Apple and Google?

Quality of Experience (QoE) - A New Tool for Measuring Video Streaming Performance

By Erin Harrison

Video has become an integral part of everyday life – it has greater emotional impact and delivers visual complexity better than any other medium, a recent Alcatel-Lucent blog,  An Innovative Tool for Measuring Video Streaming QoE,  pointed out.

“Successful video delivery requires an understanding of these twin factors, and how best to shape the video experience to deliver them…“Delivering an outstanding QoE is critical for video streaming service providers. It is a differentiating factor in attracting new users, but also the best way to enhance multimedia revenue streams,” the authors stated.

Why Cloud Services are in Most Enterprises' Future


By Beecher Tuttle

The cost-effective, scalable and flexible nature of cloud services have made them exceedingly popular with enterprises of all sizes. As such, the cloud – along with the parallel convergence of information technology, telecom and media – has given communication service providers (CSPs) substantial opportunities to increase revenues and profits.  These manifest themselves in a number of different market segments that leverage cloud computing capabilities and include Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).

The benefits  cloud services provide enterprises – and the associated revenue generating opportunities for CSPs – were recently documented in an article entitled, “Enterprise Cloud Services Come of Age,”  which was authored by Alcatel-Lucent's Xavier Martin and Annie Ohayon-Dekel.  In it they explain how and why SaaS, PaaS, and IaaS market segments are expected to enjoy 15 percent, 61 percent and 27 percent CAGR growth over the next ten years.

Alcatel-Lucent's Motive Division Wins 4G Contract with Verizon & ServiceView Wins Prestigious Award


By Beecher Tuttle

Alcatel-Lucent dominated the telecom headlines last week with two fairly big announcements in the 4G space. The first occurred on Tuesday, when Verizon Wireless confirmed that it will rely on Mobile Device Management (MDM) software from Motive, a division of Alcatel-Lucent, to manage the growth of its 4G LTE Network.  The second piece of Alcatel-Lucent news came at 4G World in Chicago just days later, when Motive's ServiceView for Mobile solution won the “Best of 4G” award in the “Best User Experience for Mobile” category.

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