Next Generation Communications Blog

Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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4G Technology: Benefits for First Responders

By Mae Kowalke

Quick: in an emergency, what’s helps the most to save lives?

No, it’s not food, water, or shelter. According to George Ed Ryan, Director of Communications for the State of Maryland’s Department of Natural Resources, the most vital element related to public safety is: information.

This is especially true when it comes to preventing terrorist attacks.

Leverage the Cloud in the Back Office

By Susan J. Campbell

Taking a platform to the Cloud is a strategy that is gaining more and more attention in the enterprise segment, yet the network back office stands to gain significant value from this migration. It’s no longer enough for the enterprise to drive innovation through cloud-based applications on the customer side of the service provider business; it’s time to take it to the back office.

A recent Alcatel-Lucent Enriching Communications article, Bridging the Cloud to the Network Back Office, explores the fact that cloud services that deliver end-to-end Service Level Agreements (SLAs) to cover the network and IT will differentiate. At the same time, dynamic management for the cloud incorporates a flexible data model and the automation of OSS/BSS.

Tools and Techniques for Securing Data in the Cloud

By Mae Kowalke 

The acronym CIA is probably associated most commonly with the U.S. Central Intelligence Agency. But, in the realm of security for cloud services, CIA stands for Confidentiality, Integrity and Availability. These lie at the core of how to most securely store and transport data in cloud.

End-to-End Security for the Smart Grid

By Mae Kowalke

Around the world, electricity distribution infrastructure is being transformed using "smart grid" technologies. Although this is happening more quickly in some areas than others, the purpose is the same: secure energy supplies and ensure they remain viable.

This goes beyond security, of course, to profits – as such things always do.

“The bottom-line benefit is more efficient use of energy,” noted Peter Johnson, Vice President of Alcatel-Lucent’s Smart Grid division, in a GridTalk e-zine article, “Protecting the smart grid with today’s solutions,” about smart grid security.

Analytics is the Key to Improving the Customer Experience

By Mae Kowalke

In a market recovering from “the great recession,” where businesses and individuals are more inclined to save than spend, and have more tools than ever with which to make informed choices, communications service providers (CSPs) face steep competition.

Nothing short of a customer experience transformation is likely to help telecommunications providers end up on the shortlist, with any hope of being selected. This type of focus requires much more than “outside the box” thinking.

In a recent white paper, Customer Experience Transformation via Analytics, Alcatel-Lucent highlighted the connection between customer experience transformation and new business models, citing observations from research firm Gartner.

The Top Bell Labs Innovations - Part II: Future Game-Changers

By Peter Bernstein, Senior Editor

This posting marks the fourth and final installment of my series about Bell Labs innovations. The first three highlighted: the context for Bell Labs as a prolific and globally recognized leader in the global research community; its role as critical driver of Alcatel-Lucent’s market leadership; the Labs’ rich history of invention across a broad range of disciplines; and, how it literally is “Innovating Innovation” with a culture based on continuous learning and adaptability. I will reveal my prejudice. I saved the best for last.

Cloud Computing - Compliance Relies on Partnerships

By Susan J. Campbell

Cloud computing – it has been introduced and touted to the masses as the economical, no-strings-attached approach to leveraging features and capabilities that were once only available to the enterprise. Telecom operators driving cloud communications need to be able to make decisions about where and when to comply with governance. The challenge is that compliance is relatively complex.

A recent Alcatel-Lucent Enriching Communications article, Compliance in the Cloud: Risk or Reward?, explored the challenges of compliance in the cloud.

Smart Grid Evolution Relies on Cyber Security and Data Protection

By Susan J. Campbell

Data privacy and cyber security are two of the hottest topics in the telecommunications space as consumers and business users become more mobile, accessing anything from social media platforms to bank accounts and proprietary networks on their mobile devices, all the while demanding that increased privacy and data protections are put in place.

The same is true for utility companies seeking to capture information on energy use. A recent Alcatel-Lucent article, Ensuring Smart Grid Social Acceptance by Securing Data Privacy, explores the challenges that arise in the quest for a more economic and “green” approach to energy consumption.

Smarter utilities are implementing machine-to-machine communications that allow smart meters to send information back to the utility on the amount of energy being used.

Better Customer Care for Smartphone Users

By Susan J. Campbell

The number of individuals using smartphones is rapidly growing, creating challenges for service providers aiming to provide good customer care. The devices tend to be more complex to configure and support, which challenges agents without a complete technical insight into all platforms. Agents also tend to lack a complete overview of what could be wrong as the smartphone could be experiencing problems with apps, the operating system or the network.

To meet these challenges, service providers need to provide smart support for their smartphone customers.

Alcatel-Lucent, World Education Inc. Launch Program to Provide Life Training Skills to Children in Underserved Communities

By Beecher Tuttle

Telecom giant Alcatel-Lucent is spearheading a $6 million, three-year global initiative to provide digital skills training and other educational opportunities to young people from underserved and disadvantaged communities from around the world.

The program, dubbed ConnectED, was born from a partnership between the company's charitable arm, the Alcatel-Lucent Foundation, and World Education Inc., a U.S. non-profit organization that works to increase educational opportunities for girls and women in more than 50 countries.

ConnectED will fund equivalency programs, literacy courses, and re-entry classes for underserved youth who have dropped out of school.

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