Next Generation Communications Blog

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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German Internet Exchange Shows its Support for Alcatel-Lucent's IP Core Routing Solution

By: Mae Kowalke, TMCnet Contributor

The routers and infrastructure that lay at the foundation of Internet service provider (ISP) networks rarely are named; which service routers that ISPs use are not often openly discussed.

But sometimes the veil does get pulled back, as was the case recently with the announcement that the world’s largest ISP, Germany’s DE-CIX, has leveraged the Alcatel-Lucent 7950 XRS Extensible Routing System (XRS) for its newly deployed DE-CIX Apollon German Internet exchange.

NFV INSIGHTS: The right SDN is right for NFV

By: Roland Mestric, Director, Video Solutions Marketing

It feels like it was just a few months ago when you could read articles in the trade press lumping together SDN and NFV with NFV being a form of SDN or vice versa.  Yes, both somehow are about virtualization and about converting hardware into software. Today – after numerous proofs-of-concept run by service provides around the globe – we know the role of SDN as virtually indispensable for NFV solutions that aspire to deliver the kind of agility and operational simplification we all expect from NFV. Only SDN can deliver quickly enough the (virtual) networks needed for newly deployed network functions. Alcatel-Lucent has recently demonstrated a complete virtual evolved packet core (vEPC) including a virtual IMS/VoLTE deployed in less than 30 minutes.

IP Video: A Whirlwind of Innovation

By: Roland Mestric, Director, Video Solutions Marketing, Alcatel-Lucent

Before the iPhone, the world of TV was relatively simple. Linear TV programs were delivered to the TV set over the air or to its set-top box (STB), which was directly tied to the cable coax, the home gateway or the satellite dish.

Now everything has changed.

Video-enabled, IP-connected devices with ever-greater screen resolution are flooding the market. Tablets, smartphones and smart TVs are running on many flavours of operating systems. All use different protocols, formats and standards. With these devices, end users have many options to watch video. These include being attached to the service provider’s managed network, or being directly connected to the Internet and consuming ‘over-the-top’ content. Moreover, end users want to watch their favorite content on demand; they no longer want to be restricted to linear programing. This adds yet another level of complexity to this whirlwind of change.

Covering all IP video options results in countless protocols, proliferating standards and loads of acronyms. Even industry watchers can find the rapidly evolving world of IP video confusing. That’s why I created this IP video streaming infographic.

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Here is how Telecoms Can Keep Over-the-Top in Check

By: Mae Kowalke, TMCnet Contributor

Why I don’t use Skype much largely is the result of a savvy move from a telecom provider in Southeast Asia.

I have many friends in Asia, many of whom are not exactly rolling in money. So they can’t afford a data plan on their cell phone to use Skype. But what they all can do is use Facebook, and they all can use Facebook because many telecoms in the region give Facebook access away for free while charging for other Internet access such as web browsing. This is a good way to slowly upsell consumers—and to indirectly get me to use Facebook even more than I normally would.

Similar value-added services through selective access to particular mobile applications can be seen here in the U.S., too. T-Mobile, for instance, has recently begun offering unlimited streaming Internet radio even for customers who can’t step up for the larger data plans that normally would be needed to support Internet radio on a mobile device.

This is good business. It is a way that operators can help fend off the over-the-top challenge that threatens to turn telecoms into commodity businesses.

Answering the Question of How to Manage NFV Effectively with an vEPC

By: Mae Kowalke, TMCnet Contributor

The advantages to mobile operators of network functions virtualization (NFV) and moving to a virtualized evolved packet core (vEPC) have become clear, and mobile networks operators are pretty much sold on the technology in theory.

As the technology side has been figured out and operators begin to plan commercial deployments of NFV and vEPC, however, discussion is starting to move toward operational requirements and challenges. Mobile network operators need to figure out how best to manage these new virtual network functions (VNFs) and the NFV infrastructure, and also how to modify the existing network operations model when these VNFs are deployed.

NFV INSIGHTS: Is OpenStack ready for NFV?

By Andreas Lemke, Ph.D. - Alcatel-Lucent

Open source has had a massive impact on information technology and the web: The Linux operating system, the LAMP stack, browsers, the Android smartphone OS. Individual enthusiasts, universities, and businesses spend enormous resources to build technologies, and then give them away for free. Are they out of their mind? The success of open source shows they are not. 

OpenStack, the open source cloud management software, has come into the focus of service providers as a rapidly advancing, cost-effective technology foundation for NFV. With OpenStack, service providers are expecting to escape the tangles of individual vendors and build an open horizontal platform for their future networks.

How to Kill Shadow IT: Step Three - Kill It with Kindness

By: Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

In my second blog in this series, I discussed how you can regain control when enterprise IT users defect to self-service IT. In a nutshell, they’re looking for faster, easier ways to get their hands on tools that boost productivity. 

ALUSnip.10.3.14.JPG

So your solution starts with a simple concept. Think of these users as valuable customers. Then provide a superior offer. Of course, to succeed with this new approach, you’ll need a framework for agility. In this blog, we’ll look at three reasons why this framework is important for your enterprise, as well as individual IT users.

Benefits of Standardization in the Internet of Things

By: Tim Carey, Industry Standards Manager of Alcatel-Lucent’s Customer Experience Division

The world of M2M is changing as solutions move from single purpose devices that transmit data to and receive commands from an application in the network to an Internet of Things where solutions permit devices to be multi-purpose and applications to be collaborative.

The Internet of Things can benefit from global standardization efforts that:

  • Enable deployment of standards compliant devices and applications with no or minimal customization thereby expanding the applicable device ecosystem and reducing deployment time
  • Provide an ecosystem that readily allow applications to share information and experiences
  • Provide an environment where communication occurs securely and the privacy and confidentiality of the user is maintained

Successful Communications Services Have Six Features in Common

By: Mae Kowalke, TMCnet Contributor

Large enterprises increasingly resemble public network service providers as they manage access, transport and network routing while controlling devices and sessions. Whether businesses build their own or buy their communications services through a public provider, the IP communications architectures are looking remarkably similar.

“I’ve noticed that both private service operators (CIOs of large enterprises) and public service providers are implementing very similar solutions around the globe,” wrote Oliver Krahn in a recent TechZine article, 6 Steps that Improve Communications Services.
ALUSnip10.14.2.JPGSource: Alcatel-Lucent

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