Next Generation Communications Blog

Google Glass Hackathon Comes to New York

At TMC’s Wearable Tech Expo event this past summer in NYC I had a chance to meet Katy Kasmai who heads up...

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What's Driving IMS Today?

IP multimedia system (IMS) network architecture has been around for a long time.  While it was originally conceived for mobile IP...

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Optical Transport Networks Help Operators Meet Growing Traffic Requirements

By: Mae Kowalke, TMCnet Contributor It has been called the “data storm;” due to increased online video usage, the cloud, and mobile...

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Altair: LTE the Right Choice for M2M & IOT

Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these...

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Speech Analytics - Data Mining Those Recordings

When I was in Vegas for ITExpo, I participated on a Voice Analytics panel at the SmartVoice co-located conference.  Speech /...

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Defending Against an Autocomplete Smear Campaign

What would you do if you started to Google your name and Google was to suggest you complete the query with the...

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VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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Why Cloud Services are in Most Enterprises' Future


By Beecher Tuttle

The cost-effective, scalable and flexible nature of cloud services have made them exceedingly popular with enterprises of all sizes. As such, the cloud – along with the parallel convergence of information technology, telecom and media – has given communication service providers (CSPs) substantial opportunities to increase revenues and profits.  These manifest themselves in a number of different market segments that leverage cloud computing capabilities and include Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).

The benefits  cloud services provide enterprises – and the associated revenue generating opportunities for CSPs – were recently documented in an article entitled, “Enterprise Cloud Services Come of Age,”  which was authored by Alcatel-Lucent's Xavier Martin and Annie Ohayon-Dekel.  In it they explain how and why SaaS, PaaS, and IaaS market segments are expected to enjoy 15 percent, 61 percent and 27 percent CAGR growth over the next ten years.

Alcatel-Lucent's Motive Division Wins 4G Contract with Verizon & ServiceView Wins Prestigious Award


By Beecher Tuttle

Alcatel-Lucent dominated the telecom headlines last week with two fairly big announcements in the 4G space. The first occurred on Tuesday, when Verizon Wireless confirmed that it will rely on Mobile Device Management (MDM) software from Motive, a division of Alcatel-Lucent, to manage the growth of its 4G LTE Network.  The second piece of Alcatel-Lucent news came at 4G World in Chicago just days later, when Motive's ServiceView for Mobile solution won the “Best of 4G” award in the “Best User Experience for Mobile” category.

Customer Experience? Think Bigger, Act Smarter!


By Simon Loe, Alcatel-Lucent

Telecom service providers in developed markets are turning to customer experience as a business strategy to address growing market saturation, reduce customer churn and increase profitability. There is a growing body of evidence that demonstrates better services generate price premiums.

The strategy is being implemented in a number of different ways, such as:

  • mobile service providers providing subscribers with a small cell to improve signal strength and broadband speeds;
  • operators improving new service switch-on by making process simpler through smarter software in customer equipment;
  • call centres using smarter technology, such as IVR and network monitoring, to resolve customer problems faster.

However a bigger return can be achieved by taking a broader perspective on customer interaction, as well as implementing specific product or service improvements.  

HTTP Adaptive Streaming (HAS) 'Well-Suited' for Mobile When Client Parameters are Optimized

By Beecher Tuttle

A recent blog post by Bell Labs’ Harish Viswanathan and Mark Clougherty, "Optimizing HAS for Mobile Wireless," looked at technical issues surrounding the delivery of quality video over mobile networks. There they discussed in detail why HTTP adaptive streaming (HAS) is capable of doing so but not at its default settings. 

This is an important finding since HAS currently is used for delivering acceptable video quality over a wide range of typical network conditions,  and thus is a strong option for wireless networks where data rates can vary substantially.

Entrance of Millennials to Today's Workforce Creating Unique Demand for Cloud Services


By Beecher Tuttle

Believe it or not, Generation Y is all grown up and hard at work. As was highlighted in a recent artile on the entrance of Millennials into the workforce by Cassidy Shield, head of global solutions marketing for content, cloud, and communications at Alcatel-Lucent, these new employees are bringing about a drastic change in IT departments across the globe. As baby boomers retire and Millennials take their place, chief information officers are being forced to radically alter the manner in which they set up and manage their organizations.

While previous generations have become comfortable with static infrastructures, Millennials – who have grown up with constant connectivity – expect much more. The same teenagers who chose mobile, social and multimedia lifestyles are now ready to bring those habits and expectations into the workforce.

The Challenges of Evaluating Services as Individual or Collective Customer Experiences

By Oliver Krahn, Guest Contributor, Customer Experience Transformation Lead, Alcatel-Lucent

Customer experience management (CEM) focuses on the relationship between service providers and their subscribers, and has become a critical priority in the industry.  However, the management solution chosen by service providers to meet the needs of their diverse customer bases can differ widely.

There are two ways of looking at the options:

  • Considering the subscribers as a collective group and evaluating a statistical average of experience.
  • Accepting and appreciating each individual as (s)he uses the services provided.

Network Operators Need to Prepare for Booming M2M Traffic

By Erin Harrison

The so-called “Internet of Things” is expected to connect 15 billion devices by 2015, demanding a new approach to communications business models, operations and technologies.  As a result, driven in no small measure by the dramatic projected increase in machine-to-machine (M2M) communication, wireless network operators are in a position where they need to prepare for an explosion of signaling traffic, according to a recent Alcatel-Lucent TechZine item, "Getting Ready for M2M Traffic Growth."

A New Approach to Operational Excellence for MSPs

By Erin Harrison


In today’s ever-changing telecom market, operational excellence is more important than ever for managed service providers.

In a recent whitepaper, "On The Road To Operational Excellence, Alcatel-Lucent describes a model that managed service providers can use to improve operations in support of customers’ needs for enhancing quality of experience (QoE).

Leveraging the Network to Successfully Deliver Cloud Services


By Erin Harrison

Networks are crucial assets, which service providers can leverage to build data centers that deliver cloud services successfully.

According to a recent Alcatel-Lucent article, "The Network-Enabled Service Provider Cloud," services provided through the cloud are a natural extension of the virtual private network (VPN) and hosting capabilities offered by service providers today – they’re also a significant business opportunity.

How Service Providers Can Take On Customer Experience Challenges


By Erin Harrison

It's indisputable that improving the customer experience, the way end users interface with a company's support people and business processes, will improve the service provider's bottom line.

According to Alcatel-Lucent, customer experience challenges that service providers face include: the cost of acquiring new customers; technical support and customer support/help desk.

“For many service providers, the new path to profitability is a holistic approach focused on anticipating customers’ needs and improving their Quality of Experience (QoE),” according to an Alcatel-Lucent article that points out the customer experience has not always been a priority for service providers.

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