Next Generation Communications Blog

Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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5 Tips to Get Out of a Sales Slump

Lots of sales professionals go through a sales slump. Nothing is closing. Depression or Panic ensues - or worse, Desperation, that...

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Less is Better than None: How WebRTC Helps Carriers

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet,...

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Optimizing Mobile Broadband Profits through Enhanced Customer Care

By Mae Kowalke

For today’s service providers, the most important—and often untapped—source of revenue is mobile broadband. The challenge is that, as the market continues to mature, this very source of revenue is becoming commoditized and providers are finding it more and more difficult to differentiate services and keep those offerings profitable.

The simple truth is that competing on price and network capacity alone no longer cuts it. What’s needed is a return to the basics of maximizing overall customer experience.

“With strategies that leverage their unique customer intelligence and deliver it where and when it’s needed most, service providers can turn their customer support operations into profitable assets that transform the customer experience,” said Alcatel-Lucent in a new white paper about mobile broadband.

Understanding what will really create loyal customers means taking a long, hard look at the typical client experience, and then finding a way to remove all negative aspects of that experience and build on the good aspects.

“Many customers encounter complex problems from the moment they begin using their mobile devices,” Alcatel-Lucent points out in its white paper. “Customers need guidance on practically every aspect of use, from connectivity and device configuration to billing, data usage and e-mail setup. But when they contact service provider help desks, they often reach agents who can’t help them solve their problems.”

The resulting frustration is not good for anyone involved.

In its white paper, Alcatel-Lucent cites TeleManagement Forum’s definition for customer experience:  “the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service providers.”

Customer experience is formed from every touch point, direct and indirect, adding up to an overall perception of the provider, which impacts the customer’s loyalty.















Alcatel-Lucent, PowerTrunk Partner on North America's First TETRA LMR Trial for NJ Transit

By Beecher Tuttle

Telecom giant Alcatel-Lucent and mobile radio solutions provider PowerTrunk recently wrapped up a very successful trial of a TETRA/LMR network (Terrestrial Trunked Radio/Land Mobile Radio).

The trial, which was the first of its kind to be completed in the United States, enabled New Jersey Transit buses to stay connected with operations personnel using next-generation voice and data technologies.

Formerly known as Trans-European Trunked Radio, TETRA is a digital trunked mobile radio standard that is commonly utilized in Europe and other locations outside of North America. Public-safety agencies, utilities and transportation companies in more than 100 countries currently embrace the technology, but New Jersey Transit is the first to do so in the U.S., Mexico or Canada.

The TETRA network was a strong fit for the nation's largest statewide transportation system because it is proven to provide higher data bandwidth than New Jersey Transit's current network, which is very limited and not spectrally efficient.

Alcatel-Lucent, Vodafone Germany Collaborate on Comprehensive Enterprise Communication Solution for Mid-Sized Organizations

By Beecher Tuttle

In an effort to provide small- and medium-sized enterprises with a seamless and efficient next-generation communication platform, telecom giants Alcatel-Lucent and Vodafone Germany recently announced that they will be partnering on a comprehensive new solution.

The motivation behind creating the new package, known as "Business PBX," was due to the noticeable lack of end-to-end enterprise communication solutions for smaller organizations, which don't have the resources necessary to adopt today's traditional converged communication platforms, according to a company release.

Marketed by Vodafone Germany, Business PBX is made up of several key Alcatel-Lucent components, including its Business integrated Communication Solution (BiCS) and related end-user devices. The platform is designed to provide medium-sized enterprises with an all-encompassing communication solution that is extremely intuitive and easy to maintain.

Each crucial function of the Business PBX is pre-installed on the BiCS platform and can be utilized immediately following installation.



How Can Small Cell APIs Help Service Providers Create New Revenue Opportunities?

By Mae Kowalke

Service providers looking for a way to boost indoor coverage for wireless networks are increasingly turning to small cell application programming interfaces (APIs), more commonly referred to as femtocells.

A femtocell is best defined as a small, cellular base station that connects to a service provider’s network using broadband. Femtocells are most commonly used in homes or small businesses, and are typically capable of supporting connections for up to 16 active mobile phones.

“A femtocell allows service providers to extend service coverage indoors, especially where access would otherwise be limited or unavailable,” notes Wikipedia. “Although much attention is focused on WCDMA, the concept is applicable to all standards, including GSM, CDMA2000, TD-SCDMA, WiMAX and LTE solutions.”

Femtocells are especially attractive because they don’t use much power and are capable of providing 5-bar signal strength for ‘dead zones’—indoors and out. Dell’Oro Group predicts that shipments of small cell base stations will increase at a compound annual growth rate (CAGR) of 163 percent during the next four years, reaching 61.8 million units by 2014.

Alcatel-Lucent notes that small cells offer improved coverage and additional network capacity for applications like presence and services like location information. For service providers, small cell APIs represent a significant opportunity to grow revenues.









How Can Outsourcing Operations Improve Network Performance While Reducing Costs?

By Mae Kowalke

Emerging markets tend to be very attractive to service providers, because they have the potential for significant future growth. There’s also a lot of inherent risk, however, in launching services in unproven markets.

This is one instance where a strategic partnership can alleviate some of the risk. That’s the approach Bharti Airtel took when deploying a new, first-of-its-kind business in India, offering managed broadband services.

In a video case study about the launch of this new business, Bharti Airtel’s director of networks and technology, Joachim Horn, explained the attraction of India and why it made sense to partner with Alcatel-Lucent on this venture.

India, Horn explained, is a very vibrant market; telecom penetration there is still only at about 35 percent. Bharti Airtel has about 110 million customers and is a market leader, so it knew that launching managed services in India could be done viably. But, the company faced stiff competition from many other operators.







IMS VoIP the Best Method to Help Operators Realize LTE's Potential

By Tracey Schelmetic

Today, the popularity of smartphone devices such as the iPhone, Android-based devices and BlackBerry, together with the video and social networking capabilities they enable (and users expect) is rapidly outpacing existing 3G technology's ability to deliver services. Mobile operators are in a bit of a dither over pricing plans for mobile data: witness the switches that AT&T and Verizon have effected in their pricing plans last year and during the early months of this year. None of these operators wants to reduce service usage – that won't go over well with either subscribers or stakeholders expecting growth. So most operators are preferring to increase subscribers’ usage of mobile data by deploying LTE (Long-Term Evolution), a next-generation mobile standard. Among other things, LTE is expected to solve today’s pressing needs for increased mobile data bandwidth as more and more people begin using smartphones and toting tablet computers, writes Alcatel-Lucent in a new white paper entitled, “What's Next for Mobile Voice?

LTE has gained worldwide support by vendors and operators as the preferred broadband evolution path.



MWC Panel Session Assembled by Alcatel-Lucent Explores Communications and Culture


By paula Bernier

Alcatel-Lucent at this year’s Mobile World Congress hosted an event that went beyond your standard discussion of networks and the mobile data boom to delve into what implications wireless, the Internet and social networking do – or could – have on the way we work, live, interact and view the world.

Assembled at the event in Barcelona was a panel that brought together a wide array of opinions and interests. Included on it were Trip Adler, CEO of Scribd; Steven Berlin Johnson, an author who writes about popular culture; Keith Woolcock, co-founder of Cyke Partners; Jay Sullivan, vice president of mobile at Mozilla; Mary McDowell, executive vice president of Nokia; and Ben Verwaayen, CEO of Alcatel-Lucent.

A key part of the discussion centered on the cultural impacts of social networking.

Johnson said that Facebook’s Mark Zuckerberg recently said that every major industry will reorganize itself around social networking.


Alcatel-Lucent to Demonstrate Power of the LTE Connected Car

By Susan Campbell

Alcatel-Lucent has announced that it is collaborating with China Mobile to highlight a variety of high-value applications for an Audi A8 automobile supported by the mobile network. These applications in the “connected car” will be based on Alcatel-Lucent’s commercially available infrastructure, designed to support Long Term Evolution (LTE) technology, Time Division Duplex (TDD) and frequency Division Duplex (FDD) to ensure seamless global coverage.

The connected car is expected to make an appearance on the streets of Barcelona as Alcatel-Lucent and application partners LiveCast and Vidyo offer drive demos in a brand new LTE-driven alternatively LTE enabled Audi A8 cruising the neighborhood around the Arts Hotel.

This LTE Connected Car was demonstrated in Dubai in October, promoted as the ng Connect Program’s connected car that served as an example of how technology is supporting a new class of vehicle-centric, travel-centric and entertainment-centric applications and services that are expected to transform the total experience for the end user.

“We are delivering a really cool driving experience in a really cool car using cutting-edge technology,” said Ken Wirth, President, 4G LTE Wireless Networks, Alcatel-Lucent, in a statement.


Simplifying Staff Workflow via a Single Virtual Resource Pool

By Mae Kowalke

Effective staff workflow management is perhaps the most consuming challenge, and the biggest opportunity, within customer-centric organizations. Getting the balance right between efficiency and customer service levels sometimes means walking a very fine line.

Luckily, new technologies are making the opportunities inherent in workflow management easier to capitalize on. Presence solutions in contact centers are a great example. To understand the power of presence (the ability to quickly identify which resources are available and where they’re located), a brief look at customer service trends is necessary.

To meet the expectations of modern customers, many contact centers are finding it necessary to think outside the box—literally. It’s fairly common today for such organizations to expand the boundaries of customer service operations beyond call center walls.

“By transforming knowledge workers across the enterprise into on-demand experts, contact centers are able to more effectively meet the challenges of increasing productivity, improving the customer experi­ence, and contributing to the enterprise’s bottom line,” Alcatel-Lucent wrote in a recently-published whitepaper about the approach its subsidiary Genesys is taking to UC and presence.

Unified communications solutions, with presence capabilities being a major feature, are helping drive this transformation.









Creating Differentiated Applications and Services for LTE Networks

By Susan Campbell

What would you do be able to do with a connected car? Alcatel-Lucent had a hand in taking mobile broadband truly model by working with partners to create and launch the first LTE Connected Car, as featured in this company video. Owners can truly leverage everything they enjoy – and more – with their PC or smartphone while in the Connected Car.

Capabilities leveraged with the LTE Connected Car span the categories of entertainment, infotainment, security and driving-related services. These services include video-on-demand; gaming; home control; enhanced communications services; eCommerce; WiFi  hotspot; advanced navigation; enhanced safety, convenience and security; and road and vehicle monitoring.


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