Next Generation Communications Blog

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Alcatel-Lucent Bell Labs, WEF-TIGAC Study: Increased Mobile Access can Accelerate GDP Growth in Developing Countries

By Peter Bernstein

Alcatel-Lucent Bell Labs on June 13 released a comprehensive white paper developed with support of the World Economic Forum’s Telecommunications Industry Global Agenda Council (WEF-TIGAC) entitled, Putting Broadband in the Palm of People's Hands. It is a fascinating read.

The report provides the supporting data on ALU’s initiatives in the area of helping developing countries deploy ubiquitous mobile networks that are environmentally friendly (while being energy efficient) which can act as economic and social accelerators with significant multiplier effects. ALU featured highlights of the study in its online publication Enriching Communications in a February 7 article, “Accelerating the Mobile Impact,” and an April 11 article, “Bringing Mobile Networking to the Masses,” emphasizing its partnerships and commitments to making promise reality.  

Multiscreen Video: Catching the Online Wave

By Ed Silverstein

The Multiscreen Video Platform lets cable operators and telcos reach subscribers, as well as new devices and diverse locations via TV and video services, according to Alcatel-Lucent.

“It helps service providers create a more personal, seamless and social experience across every Internet-connected device,” according to a solution sheet from Alcatel-Lucent.

In addition, it provides a path to next-generation pay TV and more revenue, the company said, as well as offers new media business models. Alcatel-Lucent and thePlatform, have formed an alliance for cable and IPTV providers to offer a new generation of video services to subscribers’ TVs, PCs, tablets, and mobile phones, the companies said.

End-to-end LTE Opens Doors to New Business Models

By Mae Kowalke

Today’s mobile operators are simultaneously adopting new technologies and new business models based on the idea of ubiquitous access to wireless. Investing in technologies like end-to-end (E2E) long term evolution (LTE) opens up many opportunities to grow the customer base, increase revenues, and deliver types of services not possible previously.

In a recent Enriching Communications blog, Ken Wirth, President of Alcatel-Lucent’s End-to-End Network Solutions division, said E2E LTE offers two main business opportunity advantages for wireless broadband: bandwidth and latency.

Because they are all-IP, Wirth explained, E2E LTE networks “can deliver three to four times the bandwidth offered by 3G networks.”

Innovation Key to Mitigating Effects of Urbanization: GII Report

By Beecher Tuttle

Telecom equipment giant Alcatel-Lucent was recently selected by INSEAD to take part in the creation of the Global Innovation Index (GII) 2011, a collaborative report that identifies the innovation capabilities and results of 125 economies.

The goal of the newly published report is to provide a non-partisan resource for policymakers, global organizations and other international stakeholders.

Topping the list of global innovators is Switzerland, which moved up from the fourth spot in last year's rankings. Following closely behind were Sweden, Singapore, Hong Kong, Finland and Denmark.

Case Studies Demonstrate Application Enablement


By Susan J. Campbell

Application Enablement is getting a lot of attention in certain portals as of late as service providers are seeking new ways to optimize their current environments to drive new revenue opportunities. While it is critical to leverage key assets that service providers already own within their networks, not all understand the value in Application Enablement and what it can do for their business model.

This AE Multimedia Use Cases explore real-world scenarios of how Application Enablement can work across multiple industries such as healthcare and insurance. For example, a loyal subscriber discovers that his favorite news portal offers a free application that allows viewers to upload live news video.

LTE and Public Safety - Alcatel-Lucent Shows the Way

There is nothing more "mission critical" than Private Mobile Radio (PMR). It is the way public safety organizations, transportation companies, utilities, governments, the military, and a host of commercial enterprises such as energy companies and industrial organizations, monitor crucial assets, and mobilize and respond to crises. It is also a vital piece of most large organization's sustainability planning.

Alcatel-Lucent's Optism Enables Mobile Providers to Drive Revenue Through Personalized Experiences

Mobile consumers everywhere are beginning to leverage personalized mobile marketing and advertising to enhance their experiences. Companies offering such services are profiting from this new approach to mobility. Alcatel-Lucent is playing a powerful role in enabling these companies to implement innovative mobile advertising services that get results.

Alcatel-Lucent Recognized for Breakthrough Data Center Switching Solution

In the quest for faster, more robust data center networking solutions, enterprise IT managers are increasingly turning to 10Gb Ethernet. This trend is not lost on Alcatel-Lucent, which earlier this year introduced a new data center switching solution that landed the company Interop 2011's 'best of' award in the data center and storage category.

Delivering Next Generation Multimedia Residential Services

Consumers subscribing to residential services want multimedia delivery. While this is great news for network operators seeking to turn such services into incremental revenue opportunities, doing this successfully requires more than just lowering cost. This process also requires a High Leverage Network (HLN) architecture to extract the necessary value from the network, while also enhancing the user experience.

Optism™ Creates Mobile Advertising Success for Volkswagen, Nissan and adidas

Optimism about mobile advertising abounds. For instance, the June 23 press release by ABIresearch states that its new market study found that, "In 2010, not quite $2 billion was spent on mobile advertising. In 2012 that figure will be more than $7 billion. And by 2016, the forecasts suggest that about as much money - $24 billion - will be spent on mobile advertising as much as is currently spent on all online advertising put together."

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