Next Generation Communications Blog

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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How and Why IPv6 Will Be Used in the Future

By Mae Kowalke

Internet Procotol Version 4 (IPv4), the communications protocol used to route data packets across computer networks, remains the foundation of most Internet communications. However, it is steadily being superseded by IPv6, which was published by the Internet Engineering Task Force in 1998.  

IPv6 was developed ostensibly to deal with the problem of IPv4 address exhaustion, but it is also a more robust and flexible protocol better suited for today’s network communications.

Securing IP Communications Requires a Network with a High IQ

By Beecher Tuttle

If this year has taught us anything, it is that network security is a vital part of the health of any organization. This is especially true for service providers, which are facing cyber threats that they couldn't have imagined just a few years ago.

The ever-increasing reliance that businesses have on mobile devices, next-gen communication services and Web apps has made security even more paramount for service providers. These broadband technologies provide additional revenue opportunities for carriers, but they also give hackers, malware purveyors and spammers greater opportunities to find cracks in network armor.

Cloud Solutions Can Give Network Service Providers the Tools to Compete

By Beecher Tuttle

The cost-effective, scalable and highly flexible nature of cloud-based solutions has made them extremely popular among businesses large and small. With cloud services, enterprises and SMBs can deploy low-cost, business-critical applications that can be securely accessed from any Web-enabled device, giving employees the ability to take work outside of the four walls of their office.

The inherent benefits that cloud solutions provide businesses have helped the market grow exponentially in recent years. In fact, Forrester Research estimates that the total U.S.

Success Depends on the Customer Experience Transformation

By Susan J. Campbell

Data usage patterns clearly demonstrate that consumers today have a rapidly increasing appetite for advanced communications and multimedia capabilities. Emerging broadband and data services are fueling this appetite as they promise a new and better customer experience. The communications industry is feeling the pressure to deliver on this promise or lose market share.

A recent white paper by Alcatel-Lucent, Listen Up: Is Servicing Customers a Cost or An Investment?, explores this phenomenon. It has become clear that simply expanding the network to handle increased demand is not enough.



Give Me Captivating Conversation, Not Captive Communications

By Susan J. Campbell

The communication definition is rapidly changing with the increased use of SMS, video, MMS and social networking. It is vital that users have access to a better way to support highly mobile, multimedia lifestyles. All-IP networks are based on IMS architecture and provide the answer for more captivating conversations. Service providers can leverage unprecedented opportunity to reinvent communications for richer and totally new conversations.

Creating Success by Transforming Customer Experiences

By Mae Kowalke

Without customers, there would be no business.

Service providers know this implicitly, of course. But as the market gets even more competitive, the stakes are increasing to make sure every customer interaction results in a better customer experience.

Inspiring loyalty, generating opportunities and attracting new customers – they are all goals of services providers.

Internet of Things: Opportunities in Machine-to-Machine Communications

By Mae Kowalke

All signs point to continued growth in the machine-to-machine (M2M) communications sector. M2M, technologies that allow both wireless and wired systems to communicate with other devices of the same ability, helps companies be more efficient by automating tasks, but it also has applications in the consumer market.

In the language of M2M, devices capture events and relay that data through a network to an application, which translates the event into meaningful information. For example, in retail a sensor may be triggered when a particular item is out of stock, and someone who monitors inventory is alerted that the item needs reordering or refilling.

Accelerating the Positive Impact of Mobility in Developing Nations

By Beecher Tuttle

Widespread access to mobile communications is a well-known signifier of economic and social prosperity in the developing world. In fact, a recent study by the World Bank found that every 10 percent increase in mobile penetration correlates to a 1 percent increase in a developing country's gross domestic product (GDP).

Bell Labs, the research arm of telecom giant Alcatel-Lucent, believes that an appropriate mix of action and investment can accelerate the impact of mobility well beyond this model.

Research experts from Bell Labs and the World Economic Forum’s Telecommunications Industry Global Agenda Council recently conducted a series of studies that show how certain strategies can boost the impact that mobile communication services can have on a nation's GDP, by up to 36 percent.

Achieving LTE Transformation and Reduced OPEX through Wireless Network Optimization

By Mae Kowalke

Long term evolution (LTE) has emerged as the dominant technology for enabling 4G wireless broadband networks. The question for operators is no longer which technology revolution to join, but rather how to optimize their networks and reduce operating expenditures (OPEX) using LTE.

Focusing on network optimization is the key to successfully adopting LTE. With this lens, it is possible to create a migration strategy that addresses service level agreement (SLA) key performance indicators (KPIs) and other business concerns.

Enabling Enterprise Opportunities with Smart Sensors

By Mae Kowalke

In most industries, metrics of some sort are used to gauge the success of a particular endeavor. Often, sensors that measure things like humidity, pressure and temperature play a role in metrics. Enterprises and organizations in a myriad of fields, including healthcare, green building, supply chain and oil & gas use sensors to enhance their operations. 

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