Next Generation Communications Blog

Hosted PBX Sales Increasing

Blame some of it on the TDm-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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Flexible, Yet Integrated Customer Engagement Strategies via eServices Solutions

By Beecher Tuttle

In an effort to compete in today's competitive market, enterprises need to ensure that they are consistently offering a high-level customer service experience. To make certain that they offer adequate support, many companies have begun providing current and prospective customers with a myriad of different ways to stay in touch, including, email, instant messaging, SMS and a number of different social media sites.

While this transition away from traditional communication mediums is a step forward, it can create a somewhat disjointed customer experience if not integrated properly.

Alcatel-Lucent recently addressed this issue by launching an expanded set of eServices solutions for customer service and sales departments. The portfolio of products, which were built upon the new Genesys G8 platform, includes Genesys Knowledge Management, Genesys Web Callback and Genesys SMS.

Using Video to Reduce Costs and Improve Collaboration in the Enterprise

By Mae Kowalke

Any large organization struggles at some point to ensure that teams work together efficiently and that the flow of information is smooth without any roadblocks. Enterprises are no exception. Encouraging effective collaboration can be difficult, and expensive. But it need not be.

 Video is one technology that enterprises are now giving more consideration as a driver of efficient, cost-effective collaboration.

How to Drive Exceptional Customer Experiences Using Web 2.0

By Tracey Schelmetic

Web 2.0. You've heard of it. Maybe even dabbled in it personally. But is it right for your business? If you're very, very brave, chances are you're a veteran with it, marketing via social networking and building online communities.



Best Practices for Monetizing New Telco Applications

By Mae Kowalke


Like several other major wireless service providers, AT&T is in the gradual process of converting its networks to Long Term Evolution (LTE), the fourth-generation mobile communications standard that promises faster speeds and more advanced capabilities.

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To make LTE migration possible, AT&T has partnered with Alcatel-Lucent. Together, the two companies have an ambitious goal to create, as AT&T Operations CEO John Stankey put it in a recent video, “one of the best wireless networks in the world.”

Since AT&T has been committed to GSM for a long time, the transition to LTE is natural, Stankey said.


Service Providers Challenged to Deliver Next Gen Services to Wide Range of Devices

By Susan Campbell

One thing that is constant in the mobile services industry is the reality of fragmentation among devices. As there is no common operating system or theme among the variety of devices out there, application developers must be able to create solutions that appeal to consumers across multiple platforms. At the same time, service providers must be able to deliver these applications to a full range of subscriber devices.

These challenges can be difficult to overcome without a proven partner to help along the way.

How Smart Desk Phones Are Revolutionizing Enterprise Communications

By Mae Kowalke

Next gen communications technologies, including smart desk phones, are revolutionizing operations at enterprises. The ability to converge voice and data networks and provide real value to clients represents a major opportunity for companies like Alcatel-Lucent.

Two examples from recent Alcatel-Lucent case studies and white papers illustrate innovative ways new communications technology is being deployed to make a real-world difference.

First, there is Alcatel-Lucent’s campus safety systems, which provide peace of mind of educators, staff, students and parents. By monitoring high-risk areas, solutions like Alcatel-Lucent OmniTouch My Teamwork Land Mobile Radio Conference and Collaboration system enable administrators, safety personnel and first responders to work seamlessly together in the development and implementation of robust emergency response plans.



Alcatel-Lucent: Consumers Want Access to Same Content on Any Screen, Around the Clock

By Ed Silverstein

Consumers today want to be able to have a multi-screen experience. They also want to have simplified content delivery. Combining both of these needs, there are some key ways that service providers can improve the users’ multi-screen experience.

Alcatel-Lucent says that consumers just don’t want to be able to watch content.

Improve Visibility into Operations Using Business Activity Monitoring Tools

By Tracey Schelmetic

It's a challenge every business faces eventually: keeping your customers during an economic downturn. You may not have the marketing budget to prospect for more customers, and you may not have the budget to launch new, flashy product lines, but you have no choice about one thing: you need to keep the customers you have. In other words, you need to figure out how to prevent churn, oftentimes with fewer human and technology resources than you had just a few months ago.

So what advantage is it that the companies who manage to do just this have over the companies that don't? Best-in-class performance, according to a white paper from Aberdeen Group.

Alcatel-Lucent: Market 'More than Ready' for Multi-screen Services

By Susan Campbell

Consumers today are carrying multiple devices and service providers need to develop solutions that enable rich content delivery and applications across all of those devices if they hope to be able to effectively compete in this market. This is especially true as the line between traditional broadcast TV and online multimedia content is quickly blurring.

Today’s consumer wants to be able to watch TV and video content without having to be tied to a fixed program schedule or the home television. Consumers are rapidly adopting more flexible viewing experiences that include connected and mobile devices, such as tablets, smartphones, PCs, netbooks and more.

Knowing the Value of Your Network Capabilities


By Tracey Schelmetic

Apps. We're crazy for them, much to the gratification of those who build them and those who sell them.

As a growing number of network providers are investing to speed the delivery of new services to an increasingly more demanding consumer and enterprise market, many of these companies are finding value in supporting the delivery of third-party applications. With the success of Apple's App Store, consumers are demanding more and better apps, and the network companies are very happy to provide them. Mobile network providers serve over two billion subscribers collectively — nearly half of the global mobile subscriber base, and that number is expected to go nowhere but up. Network companies are eager to increase their time-to-market, and spur innovation, but competition is fierce and the terrain is new: companies need to truly understand what the best approach to take in application development is.



There are a lot of options, and most network providers differ from one another greatly in their approaches to developing and marketing apps: some providers are investing heavily in recruitment and training of developers; some are tapping into existing developer communities; some appear to be courting the media’s attention, whereas others are holding closed beta tests of their application enablement platforms.


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