Next Generation Communications Blog

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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TV Everywhere Allows TV Distributors to Capitalize on Subscriber Potential

By Susan Campbell

Can you image a world with TV Everywhere? This concept goes beyond televisions made available in your favorite restaurants and bars. Instead, TV Everywhere is a concept that allows you to access your favorite TV content on any screen, at any time and from any location. Alcatel-Lucent is working to make this a reality.

TV Everywhere is an initiative launched by Comcast and Time Warner designed to enable existing TV subscribers to watch their preferred television content online and on-demand without any additional cost.

Driving the Change to LTE: Consumers Demanding Advanced Capabilities

By Susan Campbell

There is a growing demand in the global market for advanced services. In fact, research has demonstrated that not only is this demand growing, users are willing to pay for such services. The top three advanced services in terms of demand are live messaging, next-generation music, and enhanced mobile video. Enterprise users are demonstrating that they prefer mobile collaboration, mobile cloud computing and multi-party video.

An Alcatel-Lucent Enriching Communications e-Zine article: “Users Seek Improved QoE with LTE” focused on these concepts and the importance of Long Term Evolution (LTE)-enabled applications and services as providers seek to meet consumer demand.

Mobile Operators Find White Knight in Femtocell Technology

Global telecoms giant, Alcatel- Lucent, seems to be consolidating its leading position in the rapidly expanding Femto / small cell market with this month’s deal to deploy the technology across Telefonica’s Spanish operation.

To paraphrase an old saying: “Cometh the hour, cometh the technology” and it seems as though Alcatel’s offering has arrived just in time to help head off the perfect storm of soaring data traffic that is threatening to engulf existing mobile infrastructure. There simply aren’t enough traditional base stations to cope with forecast traffic demands and, if mobile operators are to maintain the quality of reception for their customers, then rolling out small cells would appear to a solution which is destined to rapidly gain traction.

The idea of using small base stations connected to broadband as a way of improving mobile reception in residential and smaller office environments is by no means new. The technology has been around for years. The reason it hasn’t been rolled out before is all down to the cost of the microchips it requires. Recent advances have enabled the chips to be manufactured much more cheaply so that it is now economical for dwellings and small offices to take advantage of what Femtocells have to offer.

Typically they have a range of about 10 metres and, apart from the fact that they enable mobile devices to pick up a signal which might previously have been physically impossible, they provide operators with an inexpensive and quick way of boosting capacity.





Alcatel-Lucent Delivers Robust Infrastructure Solutions to Enable Mobile Banking Services

By Susan Campbell

The market growth potential in the wireless space is substantial, especially in the financial services space. In fact, mobile service availability outstrips the availability of banking services in key developing markets. And, while consumers have limited options when it comes to transferring money securely, most of these users do have access to mobile networks.

According to the Alcatel-Lucent article, "Bringing Financial Services to the Unbanked with Mobile Money Services," market analysts have estimated that 4 billion people in developing markets throughout the world are unbanked. Of this population, 1 billion have a mobile phone.



Alcatel-Lucent Drives LTE/4G Development for Advanced Service Delivery

By Susan Campbell

As consumers and businesses users throughout the world continue to demand mobile video and multimedia, wireless networks are under intense pressure. In fact, mobile operators are finding that their networks are struggling to keep pace and still deliver the quality of service that consumers demand.

To start to pave the way for the necessary change, Alcatel-Lucent suggests that mobile operators gain a comprehensive view of their market, business models and network strategies. The converged all-IP network can pave the way for LTE and 4G, but mobile operators need to scale their bandwidth while managing costs and protecting their application enablement capabilities; take advantage of new revenue opportunities through advanced services; and deploy a flat IP architecture that will support LTE (Long Term Evolution) and 4G services.

Delivering advanced services is a great pathway to new revenue opportunities for mobile operators.



Transforming to a High Leverage Network involves Four Main Areas of Focus

By Mae Kowalke

Today’s service providers are challenged to profitably respond to emerging growth opportunities. Doing so means evolving to converged, all-IP networks. That might seem easier said than done, but there is good news: by leveraging technology and information already in place, it is possible achieve success smartly, nimbly and with reasonable return on investment.

At the heart of a successful evolutionary strategy is what Alcatel-Lucent calls the High Leverage Network™ or HLN. Basically, HLN is a framework for transforming the service provider's business by scaling bandwidth more efficiently and by leveraging network intelligence and customer knowledge to deliver innovative services.

HLN is the key to creating and delivery new cloud services, multi-screen experiences and multimedia applications,” Alcatel-Lucent. “As new opportunities emerge, an HLN becomes the foundation for creating more value from new ideas and services faster than ever before.”

According to the Alcatel-Lucent white paper, "Seizing the Opportunity: The Business benefits of a High Leverage Network,” transforming to a High Leverage Network  involves four main areas of focus, all of which inter-relate:

Network evolution – Current network infrastructure is evolved to deliver faster service innovation and enhanced ROI.









Alcatel-Lucent: Developing ICT Innovations for Global Change

By Susan Campbell

Companies driving economic and environmental change are those on the forefront of innovative technologies that provide the optimal platforms for improved efficiencies, smart grid technologies and logical applications of business processes and even transportation to eliminate unnecessary carbon emissions.

Alcatel-Lucent is helping to drive this change through the development of solutions for the Information and Communication Technologies (ICT) industries. A recent white paper entitled "Information and Communication Technologies: Enablers of a Low-carbon Economy," focuses on specific examples of ICT solutions that offer a low carbon effect. While some are exclusively from Alcatel-Lucent, others are a result of innovative partnerships focused on driving change.

Alcatel-Lucent is a long-term contributing partner to the GeSI Climate Change Work Group.



Making the Impossible, Possible - In the Palm of Your Hand

By Susan Campbell

Is it possible to change the impossible? This was a question asked in a recent Alcatel-Lucent blog as Tod Sizer, Head of wireless research, Bell Labs examined the potential in challenging the impossible.

In his writing, Sizer examined how scientists will take an idea and challenge their scientific minds to find a way to make the theory a reality. It starts with clearing the mind and imaging the end result. When a team of people are then challenged with trying to reach that end result and they get halfway to the goal, major gains have been accomplished.



Alcatel-Lucent Offers Innovative Solutions to Empower ICT Industries to Drive Economic and Environmental Change

By Susan Campbell

With the current innovations that are in place at this time, is it possible to move toward a low-carbon economy?

If Information and Communication Technologies (ICT) industries can leverage their own value proposition to drive sustainable growth in this space, they will not only drive that vision of sustainable environmental protection to reality, they will also be able to develop jobs and wealth.

As captured in this Alcatel-Lucent white paper, "Information and Communication Technologies: Enablers of a Low-carbon Economy," the ICT sector accounts for only 2 percent of greenhouse gas (GHG) emissions yet offers the ability to significantly reduce that remaining 98 percent by as much as 15 percent by 2020. Alcatel-Lucent offers, for example, smart grid and smart metering solutions focused on the energy sector and intelligent transportation systems to drive such efforts.

Such solutions can enable electricity generators to route power more efficiently, reduce peak capacity requirements and exchange real-time information with customers. Solutions for the smart grid have the potential to reduce carbon emissions substantially over the next decade, if they are adopted and implemented according to design.

ICT solutions can also drive change in the transportation sector by improving logistic networks, making it easier to mix transportation modes, define the most energy-efficient type of transport, help optimize routes and reduce inventory needs.

Alcatel-Lucent is taking an open, collaborative approach to such initiatives, launching GreenTouch, a global research consortium. GreenTouch brings together leaders in industry, academia and government labs to work toward making communication networks 1,000 times more energy efficient.

This focus is important as ICT industries have demonstrated they have an inherent ability to stimulate sustained development of new business activities and employment opportunities. This sector can drive economic growth, while also developing the innovations necessary to directly battle climate change.

The combined economic and environmental benefit derived from ICT solutions are a result of innovative communications applications and solutions placed in areas as diverse as building design and maintenance, transport and logistics, electricity generation, distribution and consumption, business process streamlining and so much more.

Alcatel-Lucent takes the position that companies should act as responsible corporate citizens and leads this belief with measurable action.

















Why Social Media Services are Critical for Communication Service Provider Revenues

By Andreas Lemke, Applications Marketing, Alcatel-Lucent

We live in a time of tremendous disruption in the digital economy. Applications are moving into the cloud while smart phones and tablets are multiplying. Everything is becoming social including: shopping, customer service, search, gaming, learning, work-life in the enterprise, reading, traveling, and dating, even politics through social media campaigns and voter participation.

Communication service providers (CSPs) can benefit from these disruptions. They are selling rapidly growing numbers of smartphones and mobile broadband services that propel the social media phenomena, yet commoditization looms and network load demands high infrastructure investments.

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