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10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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The Green Touch Initiative from Bell Labs: A New Shade of Green IT

Edited By Erik Linask on January 12, 2010

Quite simply, today's networks are 10,000 times less energy efficient than their theoretical minimum, meaning that if networks were built from a purely energy conservation perspective, we could run today's networks for three years using the power required to run them for one day currently - and that's already acknowledging there needs to be some balance between performance and energy efficiency in order to meet user demands.

Posted in Alcatel-Lucent Technology News, Next-Generation Communications, Research
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Smart Choices: Establishing a Solid Foundation for an Effective, Future-Ready Smart Metering System

Edited By Erik Linask on January 11, 2010

Smart metering solutions provide power companies with a new, evolutionary way of monitoring and controlling power consumption in a real-time environment. Properly implemented solutions will not only create efficiencies on power grids, but can deliver financial benefits to utilities, who will have deeper insight into and control over their power networks.

Posted in Alcatel-Lucent Technology News, Next-Generation Communications, Research
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The Key Benefits of Managing Security at a Network Level vs. a Device Level

Edited By Erin Harrison on January 7, 2010

I recently had the opportunity to chat with Cliff Grossner of security solutions marketing at Alcatel-Lucent. He explained that while certain kinds of security can be derived from managing security at the end point, Alcatel-Lucent's brand of enterprise security is more about managing security from the network.   "If you manage it from the endpoint you always get a fragmented view of the current security status of the enterprise, so that's always incomplete," Grossner said. "However, when you manage security from within the network, you then get the ability to have security that's applied consistently corporate-wide, applied consistently across voice data and mobility and also provides a very independent chain of control for the security team. That's also very important.
Posted in Next-Generation Communications, Web 2.0
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Transforming ICT for Sustainable Telecom Applications and Services

Edited By Erik Linask on January 6, 2010

In fact, Bell Labs is set to announce a major new initiative on January 11, 2010, which it says has the potential to drive a fundamental transformation in network technology, resulting in a significant reduction of the ICT carbon footprint.

Posted in Alcatel-Lucent Technology News, Broadband, Next-Generation Communications, Research, Wireless
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Top 5 Attributes of a Strategic Managed Services Provider

Edited By Erik Linask on January 5, 2010

Given the competitive nature of the telecom industry, the benefits of a managed services partnership lend themselves well to creating a strategic advantage, as long as operators are diligent as they choose their partners. Given the risk involved, there is no alternative.

Posted in Alcatel-Lucent Technology News, Next-Generation Communications
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The Eco-benefits of Green IT for the Dynamic Enterprise

Edited By Erik Linask on January 4, 2010

Ultimately, there are a number of ways any business can leverage green IT to increase its business operations while reducing its environmental impact - from effective planning strategies to more efficient infrastructure to the business process enabled by IP communications. All of these are central to not only an eco-sustainability strategy today, but to the evolution to a more dynamic enterprise environment.

Posted in Alcatel-Lucent Technology News, Next-Generation Communications, Research
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Take the Quiz to See How Dynamic Your Enterprise Is

Edited By Erik Linask on January 4, 2010

Businesses are quickly learning that they need to invest in technologies that enable a constant flow of information between colleagues, partners, and customers - to become a dynamic enterprise.

Posted in Alcatel-Lucent Technology News, Broadband, Next-Generation Communications, Web 2.0
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Using IVR systems as a competitive advantage

Edited By Erik Linask on January 3, 2010

The secret to business success is really no secret at all: It's all about providing high quality customer service, whatever your particular industry. In fact, a survey conducted by Alcatel-Lucent back in 2007 found that three-quarters of 4,200 respondents said they would continue to business with a company with which they had a great contact center experience.

Posted in Alcatel-Lucent Technology News, Next-Generation Communications, Research
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Best practices for cost effectively supporting the explosion of intelligent applications and wireless devices

Edited By Erik Linask on January 3, 2010

The new year is upon us, and with that comes the hope and expectation of a number of live LTE-based network rollouts, particularly from Verizon Wireless, which is expected to turn up LTE in as many as 30 markets by the end of the year.

Posted in Alcatel-Lucent Technology News, LTE, Next-Generation Communications, ng Connect
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How Outsourced Network Management Will Help You Take Control of Your Business Transformation

Edited By Erik Linask on January 3, 2010

For these operators, that also means devising new strategies that will allow them to successfully accomplish these different, yet intimately intertwined tasks that define their success. In today's new world of constantly evolving communications technologies - which impacts the entire value chain, from infrastructure and hardware vendors to network operators to subscribers - the need to more rapidly than ever adapt to new demands and new technologies often means enlisting the help of trusted partners.

Posted in Alcatel-Lucent Technology News, Broadband, LTE, Next-Generation Communications, Web 2.0, Wireless
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