Next Generation Communications Blog

Will VoLTE and the iPhone6 Finally be the Vehicle to Monetize Mobile Video?

VoLTE doesn’t just mean Voice over LTE.  It also means Video over LTE.  IMS/LTE includes support for IR.94 which describes how...

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Alcatel-Lucent aims to Position Small Cells Everywhere

With the introduction of Apple’s iPhone 6 Plus with resolution levels the company calls Retina HD at a whopping 1920x1080 pixels, we...

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Smart Cities Will Make Our Lives Better

By: Anthony Trinh, Integrated Marketing Assistant, Alcatel-Lucent

The Internet of Things (IoT) is enabling the world around us to exchange data via a common network. This data will actually help us to understand the ‘things’ (objects and devices) in our lives and make sense of it. But how does the IoT improve our lives?

By 2020, the IoT will connect more than 26 billion devices and almost anything – your connected car, your dog’s collar, and even your entire city – will be able to communicate with each another. Cities are getting bigger and there are a lot of opportunities to streamline operations and manage scarce resources with IoT technology. Innovations in IoT technology are helping public and private organizations gain in-depth insight into the needs of their communities. Cities will become smart – developing strategies to improve their infrastructure, plan for long-term growth, create more energy-efficient environments, and keep people safe.

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Big Data for Better Operations - The Use of Analytics in the Connected Home

By: Alan Marks, Senior Product Marketing Manager, Alcatel-Lucent’s Motive Customer Experience Solutions

The increasingly competitive broadband market has service providers facing new challenges as they deliver services to today’s Internet-connected home. One challenge is delivering technical support for the rapidly increasing number of Internet-connected devices in the home. Consumers are now connecting gaming consoles, smart phones, tablets and other devices to their residential gateway, and their broadband Internet service. In light of this increasingly complex and dynamic technological landscape, it is no surprise that service providers have turned to analytics to better understand their customers’ needs.

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How to Choose Between iPhone 6 and iPhone 6 Plus

For the first time ever, Apple introduced two phones of different sizes at once. This is a huge deal for the company...

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Sorry Apple, This is Really Samsung's Month

I find if you write about Android or Apple, you are often a target for people who will flame you on social...

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Rich Tehrani Thoughts From California

I've been on the road in Vegas and California over the past ten days or so. Here are my thoughts. The Venetian...

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Creating Differentiated Applications and Services for LTE Networks

By Susan Campbell

What would you do be able to do with a connected car? Alcatel-Lucent had a hand in taking mobile broadband truly model by working with partners to create and launch the first LTE Connected Car, as featured in this company video. Owners can truly leverage everything they enjoy – and more – with their PC or smartphone while in the Connected Car.

Capabilities leveraged with the LTE Connected Car span the categories of entertainment, infotainment, security and driving-related services. These services include video-on-demand; gaming; home control; enhanced communications services; eCommerce; WiFi  hotspot; advanced navigation; enhanced safety, convenience and security; and road and vehicle monitoring.


Flexible, Yet Integrated Customer Engagement Strategies via eServices Solutions

By Beecher Tuttle

In an effort to compete in today's competitive market, enterprises need to ensure that they are consistently offering a high-level customer service experience. To make certain that they offer adequate support, many companies have begun providing current and prospective customers with a myriad of different ways to stay in touch, including, email, instant messaging, SMS and a number of different social media sites.

While this transition away from traditional communication mediums is a step forward, it can create a somewhat disjointed customer experience if not integrated properly.

Alcatel-Lucent recently addressed this issue by launching an expanded set of eServices solutions for customer service and sales departments. The portfolio of products, which were built upon the new Genesys G8 platform, includes Genesys Knowledge Management, Genesys Web Callback and Genesys SMS.

Using Video to Reduce Costs and Improve Collaboration in the Enterprise

By Mae Kowalke

Any large organization struggles at some point to ensure that teams work together efficiently and that the flow of information is smooth without any roadblocks. Enterprises are no exception. Encouraging effective collaboration can be difficult, and expensive. But it need not be.

 Video is one technology that enterprises are now giving more consideration as a driver of efficient, cost-effective collaboration.

How to Drive Exceptional Customer Experiences Using Web 2.0

By Tracey Schelmetic

Web 2.0. You've heard of it. Maybe even dabbled in it personally. But is it right for your business? If you're very, very brave, chances are you're a veteran with it, marketing via social networking and building online communities.



Best Practices for Monetizing New Telco Applications

By Mae Kowalke


Like several other major wireless service providers, AT&T is in the gradual process of converting its networks to Long Term Evolution (LTE), the fourth-generation mobile communications standard that promises faster speeds and more advanced capabilities.

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To make LTE migration possible, AT&T has partnered with Alcatel-Lucent. Together, the two companies have an ambitious goal to create, as AT&T Operations CEO John Stankey put it in a recent video, “one of the best wireless networks in the world.”

Since AT&T has been committed to GSM for a long time, the transition to LTE is natural, Stankey said.


Service Providers Challenged to Deliver Next Gen Services to Wide Range of Devices

By Susan Campbell

One thing that is constant in the mobile services industry is the reality of fragmentation among devices. As there is no common operating system or theme among the variety of devices out there, application developers must be able to create solutions that appeal to consumers across multiple platforms. At the same time, service providers must be able to deliver these applications to a full range of subscriber devices.

These challenges can be difficult to overcome without a proven partner to help along the way.

How Smart Desk Phones Are Revolutionizing Enterprise Communications

By Mae Kowalke

Next gen communications technologies, including smart desk phones, are revolutionizing operations at enterprises. The ability to converge voice and data networks and provide real value to clients represents a major opportunity for companies like Alcatel-Lucent.

Two examples from recent Alcatel-Lucent case studies and white papers illustrate innovative ways new communications technology is being deployed to make a real-world difference.

First, there is Alcatel-Lucent’s campus safety systems, which provide peace of mind of educators, staff, students and parents. By monitoring high-risk areas, solutions like Alcatel-Lucent OmniTouch My Teamwork Land Mobile Radio Conference and Collaboration system enable administrators, safety personnel and first responders to work seamlessly together in the development and implementation of robust emergency response plans.



Alcatel-Lucent: Consumers Want Access to Same Content on Any Screen, Around the Clock

By Ed Silverstein

Consumers today want to be able to have a multi-screen experience. They also want to have simplified content delivery. Combining both of these needs, there are some key ways that service providers can improve the users’ multi-screen experience.

Alcatel-Lucent says that consumers just don’t want to be able to watch content.

Improve Visibility into Operations Using Business Activity Monitoring Tools

By Tracey Schelmetic

It's a challenge every business faces eventually: keeping your customers during an economic downturn. You may not have the marketing budget to prospect for more customers, and you may not have the budget to launch new, flashy product lines, but you have no choice about one thing: you need to keep the customers you have. In other words, you need to figure out how to prevent churn, oftentimes with fewer human and technology resources than you had just a few months ago.

So what advantage is it that the companies who manage to do just this have over the companies that don't? Best-in-class performance, according to a white paper from Aberdeen Group.

Alcatel-Lucent: Market 'More than Ready' for Multi-screen Services

By Susan Campbell

Consumers today are carrying multiple devices and service providers need to develop solutions that enable rich content delivery and applications across all of those devices if they hope to be able to effectively compete in this market. This is especially true as the line between traditional broadcast TV and online multimedia content is quickly blurring.

Today’s consumer wants to be able to watch TV and video content without having to be tied to a fixed program schedule or the home television. Consumers are rapidly adopting more flexible viewing experiences that include connected and mobile devices, such as tablets, smartphones, PCs, netbooks and more.

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