Next Generation Communications Blog

UCaaS Leaders?

One more research company put out its market leader report on UCaaS (unified communications as a service or as I call...

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A Grateful Holiday Break

Heading home to visit friends and parents. It is a good time to stop to write what I am grateful for....

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SS7 Signaling Still Alive and Well

As operators migrate to IMS and LTE, and thus IP architectures, SS7 signaling has seemingly been left behind.  After all, Diameter...

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AirHopper: Even Air-Gap Networks are Not Secure

It’s a good time to be in the Cybersecurity business. Quite often, highly secure computers are disconnected from the outside world so...

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The era of the hardware-based media server is over -scaling software-based media servers

As the telecom world moves closer and closer to software- based infrastructure, many questions are being asked about scalability of these...

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Brochures

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10 Reasons Why Microsoft is Winning

With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a...

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Service Providers Challenged to Deliver Next Gen Services to Wide Range of Devices

By Susan Campbell

One thing that is constant in the mobile services industry is the reality of fragmentation among devices. As there is no common operating system or theme among the variety of devices out there, application developers must be able to create solutions that appeal to consumers across multiple platforms. At the same time, service providers must be able to deliver these applications to a full range of subscriber devices.

These challenges can be difficult to overcome without a proven partner to help along the way.

How Smart Desk Phones Are Revolutionizing Enterprise Communications

By Mae Kowalke

Next gen communications technologies, including smart desk phones, are revolutionizing operations at enterprises. The ability to converge voice and data networks and provide real value to clients represents a major opportunity for companies like Alcatel-Lucent.

Two examples from recent Alcatel-Lucent case studies and white papers illustrate innovative ways new communications technology is being deployed to make a real-world difference.

First, there is Alcatel-Lucent’s campus safety systems, which provide peace of mind of educators, staff, students and parents. By monitoring high-risk areas, solutions like Alcatel-Lucent OmniTouch My Teamwork Land Mobile Radio Conference and Collaboration system enable administrators, safety personnel and first responders to work seamlessly together in the development and implementation of robust emergency response plans.



Alcatel-Lucent: Consumers Want Access to Same Content on Any Screen, Around the Clock

By Ed Silverstein

Consumers today want to be able to have a multi-screen experience. They also want to have simplified content delivery. Combining both of these needs, there are some key ways that service providers can improve the users’ multi-screen experience.

Alcatel-Lucent says that consumers just don’t want to be able to watch content.

Improve Visibility into Operations Using Business Activity Monitoring Tools

By Tracey Schelmetic

It's a challenge every business faces eventually: keeping your customers during an economic downturn. You may not have the marketing budget to prospect for more customers, and you may not have the budget to launch new, flashy product lines, but you have no choice about one thing: you need to keep the customers you have. In other words, you need to figure out how to prevent churn, oftentimes with fewer human and technology resources than you had just a few months ago.

So what advantage is it that the companies who manage to do just this have over the companies that don't? Best-in-class performance, according to a white paper from Aberdeen Group.

Alcatel-Lucent: Market 'More than Ready' for Multi-screen Services

By Susan Campbell

Consumers today are carrying multiple devices and service providers need to develop solutions that enable rich content delivery and applications across all of those devices if they hope to be able to effectively compete in this market. This is especially true as the line between traditional broadcast TV and online multimedia content is quickly blurring.

Today’s consumer wants to be able to watch TV and video content without having to be tied to a fixed program schedule or the home television. Consumers are rapidly adopting more flexible viewing experiences that include connected and mobile devices, such as tablets, smartphones, PCs, netbooks and more.

Knowing the Value of Your Network Capabilities


By Tracey Schelmetic

Apps. We're crazy for them, much to the gratification of those who build them and those who sell them.

As a growing number of network providers are investing to speed the delivery of new services to an increasingly more demanding consumer and enterprise market, many of these companies are finding value in supporting the delivery of third-party applications. With the success of Apple's App Store, consumers are demanding more and better apps, and the network companies are very happy to provide them. Mobile network providers serve over two billion subscribers collectively — nearly half of the global mobile subscriber base, and that number is expected to go nowhere but up. Network companies are eager to increase their time-to-market, and spur innovation, but competition is fierce and the terrain is new: companies need to truly understand what the best approach to take in application development is.



There are a lot of options, and most network providers differ from one another greatly in their approaches to developing and marketing apps: some providers are investing heavily in recruitment and training of developers; some are tapping into existing developer communities; some appear to be courting the media’s attention, whereas others are holding closed beta tests of their application enablement platforms.


How Smart Metering Technology Can Help Enterprises Lower Energy Consumption

By Beecher Tuttle

In today's volatile economic times, enterprises and SMBs of every size and stature are looking to lower operating costs to improve their bottom line. To achieve this goal, a growing number of companies have made the decision to embrace green energy solutions, which can help eliminate the incredible amount of power that is wasted each year in the course of delivering electricity through a traditional grid. These cost-saving initiatives are also being adopted by companies that are looking to become more eco-friendly.

According to a recent CIO Magazine survey, more than 54 percent of IT executives indicated that their company has already implemented environmental sustainability initiatives, with both business and social reasons in mind.

Many of these enterprises that are working to implement green energy solutions on a holistic level have turned to intelligent networks and smart metering technologies.



The High Cost of Failing to Meet Customer Expectations

By Mae Kowalke

Providers of next gen communications services often find it a challenge to meet customer expectations. Because life is so busy and fast-paced for consumers, the key to winning, serving and retaining clients often boils down to quickly and effectively responding to customer calls—especially calls originating from mobile phones. 

A recent Opus Research report authored by Senior Analyst Dan Miller explores the topic of meeting customer service level expectations, and introduces the concept of intelligent Customer Front Door (iCFD).

Miller describes iCFD as “a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs.”

Implementing iCFD is typically an incremental process, involving the integration of intelligent routing and self service into contact center applications.



The Eternal Challenge for Wireless Providers: Ensuring Quality with Wildly Fluctuating Bandwidth

By Ed Silverstein

With advances in mobile networks, many changes are ahead. Service providers will need to plan for fluctuations in bandwidth consumption. They also want to be able to maintain the quality of the user experience.

These changes are the result of mobile service providers moving to 4G Long Term Evolution (LTE) networks, explains Alcatel-Lucent. But for service providers to take advantage of the benefits that IP and LTE offer, they will need to change to a business model that takes advantage of users’ needs for enhanced services and applications, says the company.

It is clear that the need is there, and it is rising exponentially.



How Can Service Providers Benefit from the Healthcare Revolution?

By Ed Silverstein

There has never been a more important time in the relationship between healthcare and communications. Alcatel-Lucent works with healthcare providers to develop a communications infrastructure that improves patient care. The company realizes healthcare operators need access to knowledge instantly and the right people connected at the right time. They have to improve responses and increase the time caregivers can spend with patients.

Healthcare providers face the multiple challenges of enhancing patient care while improving operational efficiency and ensuring clinician satisfaction.



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