Next Generation Communications Blog

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Gaming Goes Mobile, Multi-player and into the Cloud

Peter Bernstein, Senior Editor

It is not just fun and games in the video gaming market, it is big business. A recent Gartner report estimates that the combined global gaming “ecosystem” (digital console, portable, online and mobile) will exceed $74 billion in 2011. This represents a 10.4 percent increase over the $67 billion in 2010, and  Gartner projects the market to reach $112 billion by 2015. 

Bell Labs: Alcatel-Lucent's Innovation Engine

By Peter Bernstein, Senior Editor

Let’s start with the basics.

The term innovation comes from the Latin innovatus, the noun form of innovare "to renew or change." It refers to the creation of better and/or more effective products, processes, technologies or ideas that impact markets, governments and society as a whole. Today it also connotes an unleashing of ingenuity that results in substantive not incremental positive change — a single word that packs a powerful punch.

In a business context, innovation also represents both current value (in the form of libraries of intellectual property), and the ability to generate incalculable future value. 

Alcatel-Lucent IMS - Eco-Efficiency with New Revenue Opportunities

By Beecher Tuttle

Today's service providers are faced with quite a predicament. Consumers' insatiable demand for innovative, next-generation communication services has put a great deal of pressure on them to build out networks that are capable of handling the load.

Unfortunately, the economic recession has made this process difficult for service providers, which need to minimize their own operating expenses just like every other business. On top of all of this, operators must keep a watchful eye on the negative impact that their technologies can have on the environment.

Mobile Internet: The Opportunity of 'White Spaces'

By Mae Kowalke

After analog TV broadcasting in the U.S. was converted over to digital in 2009 as directed by the Federal Communications Commission (FCC), the freed-up spectrum, referred to as “white spaces” became available for free, unlicensed use.

This change opened up a big opportunity for just about anyone to become a provider of Wi-Fi-like wireless services for commercial and retail customers. Existing operators are likely to face increasing competition from new providers.

Service Provider Solutions: Transforming the Customer Experience

By Mae Kowalke

All service providers know that, ultimately, their success or failure hinges on outstanding service. Keeping customers happy is the first defense against churn. But this is often easier said than done.

Alcatel-Lucent takes a straightforward approach to this challenge, advising that providers should do whatever is takes to make it easy for customers to remain loyal.

Benefit from Converged Wireless IP Management

By Mae Kowalke

It’s no secret that the telecom market is experiencing increasing demand for mobile broadband access that delivers a high quality of service (QoS). To meet this demand while keeping total cost of ownership (TCO) down, many operators are deploying 3G technology in dense urban areas, and complementing that elsewhere with EDGE services using 2G technologies.

As demand continues to grow, however, this approach will no longer be adequate. Bandwidth-hungry services increasingly require higher throughput, requiring IP backhaul via LTE.

A Solution to Rogue Traffic in Your Network

By Mae Kowalke

In recent years, wireless broadband data demand has grown exponentially, driven largely by the introduction of new, smart devices and applications. All this demand is putting a lot of stress on wireless networks – so much so that monitoring and analytics tools designed for legacy systems are not longer suitable.

Advanced tools are needed for intelligent traffic management in an end-to-end wireless IP environment where rogue traffic can be a big issue and where subscriber quality of experience (QoE) is vitally important. 

The Financial Impact of Content Peering on the Internet Economy

By Peter Bernstein

With all of the industry discussion around the coming tsunami of data traffic, particularly video, there has been much global discussion about necessary network build-outs to accommodate what everyone agrees is coming. This includes intense focus on the notion of shared proportionality in terms of cost causers and cost bearers. Given the criticality of the debate/discussion, Alcatel-Lucent thought it would be a good time to look at one critical component of traffic and financial flows, namely CONTENT PEERING. 

Network Security for Smartphones: Psychological and Economic Considerations

By Mae Kowalke

The recent phone hacking scandal in Britain illustrates just how insecure smartphones and other mobile devices can be. The proliferation of smartphone apps available for platforms like Apple’s iOs and the Android OS have opened up gaping network security holes, and hackers have predictably swooped in to take advantage.

Affordable, simple mobile security solutions are desperately needed. This presents a big opportunity for network services providers, especially those getting into the business of cloud services and end-to-end 4G LTE.

How and Why IPv6 Will Be Used in the Future

By Mae Kowalke

Internet Procotol Version 4 (IPv4), the communications protocol used to route data packets across computer networks, remains the foundation of most Internet communications. However, it is steadily being superseded by IPv6, which was published by the Internet Engineering Task Force in 1998.  

IPv6 was developed ostensibly to deal with the problem of IPv4 address exhaustion, but it is also a more robust and flexible protocol better suited for today’s network communications.

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