Next Generation Communications Blog

Small Cells are Key to Attracting and Keeping SMB and Large Enterprise Customers

By: Peter Bernstein, TMCnet Senior Editor

To say that operators of macro-cellular physical networks are facing all type of challenges these days would be an understatement.  These range from spectrum scarcity issues, competitive pricing pressures, the need to build out LTE networks ASAP as platforms for new services and to meet the insatiable appetite of users for things like streamed and real-time video, getting ready for the Internet of Things (IoT) etc.  They also are busy figuring out how to keep users, particularly enterprise users on their smart devices always and all ways on their networks in an increasingly fickle world where alternatives abound, including for value-added traffic lost to Over-the-Top (OTT) providers.  

It is to keep enterprise customers on the mobile service provider networks for enhanced services that good in-building wireless solutions are seen as both a powerful business tool and a competitive advantage.  This is particularly true when it comes to retaining small-to-medium business customers (SMBs).

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Changing the SIM game

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM  that “gives you the flexibility to choose from...

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WebRTC and the Enterprise

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought...

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Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

Panel to celebrate 20 years of IP communications/VoIP and discuss its future. Next week at the 29th ITEXPO, I get the pleasure...

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Alcatel-Lucent CEO Michel Combes on Importance of Bringing Ultra-Broadband to Africa

By: Peter Bernstein, TMCnet Senior Editor

It may be almost cliché to say we live in a global economy, but many times when globalization is discussed the focus is on developed and emerging markets and not that often, if at all, on under-developed regions.  In fact, in the past few years until the recent drop in oil prices, much of the financial community’s and economic development interests has been focused on the BRICS countries (Brazil, Russia, India, China and South Africa).  This leaves out not just most of South America, but the promising rest of Africa which contains a wealth of rare minerals and other natural resources waiting to be literally and figuratively mined.

However, for most of the African continent countries to move from under-developed status, along with toward political stability and having a educated citizenry, infrastructure needs to be in place which it currently is not. This means not just giving the populace access to clean water and energy, but in a digital world ubiquitous and affordable access to businesses and individuals to high-speed broadband communications is now not just a foundation but a pre-condition that is essential for moving ahead.  

In this regard it is enlightening, refreshing and significant that Alcatel-Lucent CEO Michel Combes recently wrote a corporate blog stressing the company’s interest in working with governments and commercial interests to help accelerate economic development across the continent.  This about not just about the Oscar winning movie of several years ago “Out of Africa”, but is also about around, into and across Africa. 

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ITEXPO will help Explain the Coming Cloud Upgrade

The cloud is changing how technology is bought, sold and used. The very economics of business have shifted as a result. When...

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WebRTC Expo San Jose 2014 Interviews

Are you interested in WebRTC but yet you missed the largest event in the space, WebRTC Expo a few months back in...

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The Eco-benefits of Green IT for the Dynamic Enterprise

Ultimately, there are a number of ways any business can leverage green IT to increase its business operations while reducing its environmental impact - from effective planning strategies to more efficient infrastructure to the business process enabled by IP communications. All of these are central to not only an eco-sustainability strategy today, but to the evolution to a more dynamic enterprise environment.

Take the Quiz to See How Dynamic Your Enterprise Is

Businesses are quickly learning that they need to invest in technologies that enable a constant flow of information between colleagues, partners, and customers - to become a dynamic enterprise.

Using IVR systems as a competitive advantage

The secret to business success is really no secret at all: It's all about providing high quality customer service, whatever your particular industry. In fact, a survey conducted by Alcatel-Lucent back in 2007 found that three-quarters of 4,200 respondents said they would continue to business with a company with which they had a great contact center experience.

Best practices for cost effectively supporting the explosion of intelligent applications and wireless devices

The new year is upon us, and with that comes the hope and expectation of a number of live LTE-based network rollouts, particularly from Verizon Wireless, which is expected to turn up LTE in as many as 30 markets by the end of the year.

How Outsourced Network Management Will Help You Take Control of Your Business Transformation

For these operators, that also means devising new strategies that will allow them to successfully accomplish these different, yet intimately intertwined tasks that define their success. In today's new world of constantly evolving communications technologies - which impacts the entire value chain, from infrastructure and hardware vendors to network operators to subscribers - the need to more rapidly than ever adapt to new demands and new technologies often means enlisting the help of trusted partners.

A Focus on Eco-Sustainability from Alcatel-Lucent

What was once considered merely a trendy concept has now taken on a significant role in the business landscape, with the majority of business executives confirming that eco-sustainability is not only important, but is, in fact, a key consideration when making communications technology investments.

Embarking on 2010 as a Trusted, Dynamic Enterprise

As we enter the second decade of the twenty-first century, the  prospects of Web 2.0 (and eventually Web 3.0) are giving enterprises a new threshold of opportunity to leverage the Web to conduct business. At the same time, these opportunities also present security and trust issues that must be successfully managed in order for an organization to be what Alcatel-Lucent describes as the "trusted dynamic enterprise" - organizations which  address these security challenges with open and secure communications interfaces.   In order to be truly a dynamic enterprise, Alcatel-Lucent's vision is to build an entity where innovation, performance and productivity are the norm -  a solution marked by continuous and transformative growth. Anchored by its dynamic communications framework, Alcatel-Lucent interconnects networks, people, processes and knowledge to deliver rich customer interactions, improved operational performance and exceptional business results.   Alcatel-Lucent's dynamic enterprise newsletter is a braintrust of information that offers compelling insight and vital solutions for enterprises seeking out the latest news, trends, and expert advice in this area of transformation.

Delivering the Dynamic Enterprise

The Dynamic Enterprise site, itself a highly interactive experience, features a variety of dynamically designed sub-sections to educate the business community on how to leverage converged communications to become more agile, including a clear definition of "dynamic enterprise," focusing on the connections between what Alcatel-Lucent calls the Four Pillars of the Dynamic Enterprise - network, people, process, and knowledge.

Open API a Goldmine, 'Win-Win' for All Involved

Alcatel-Lucent has come out with trio of new services aimed at helping network operators and developers more easily enable and create new applications that are manageable, reliable, scalable and secure. The company's Open API Service is a hosted service for application developers to access network capabilities. The service is powered by a standards-based platform. With this hosted service, developers can access critical network information through a common API.   Application enablement is a new business and network model that enables the combination of the trusted capabilities of service providers with the speed and innovation of the Web to enable a new generation of services and provide both consumers and business users with richer experiences, according to officials with the Paris-based company.   In conjunction with the rollout of its Open API Service, Alcatel-Lucent has launched a new Web site, which includes an interactive blog and forum. In the blog, Alcatel-Lucent's Mark Hudson wrote: "Network APIs are a gold mine for wireless carriers and developers.

Collaborative Security: Shifting the Security Paradigm to Create Innovative Enterprise Security Solutions

In today's age of Web 2.0 and cloud computing, security can actually be a positive enabler for driving business performance. To achieve this objective, enterprises can benefit from having a corporate-wide strategy, or a "security blueprint," that allows the enterprise to be open for business and provides a trusted environment.   On the other side of the coin, the rapid growth in communications technology has been accompanied by a similarly swift increase in security threats, cybercrime and the introduction of correlated security regulations.   According to an Alcatel-Lucent white paper, "Created the Trusted, Dynamic Enterprise," early in 2009 industry experts presenting to the U.S. Senate committee hearing on improving cyber security estimated profits from the cybercrime economy totaled close to $1 trillion - more than the cash generated by drug crime.
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