Next Generation Communications Blog

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

Full Story »

Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

Full Story »

Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

Full Story »

Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

Full Story »

VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

Full Story »

Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

Full Story »

What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

Full Story »

Digital Advertising Creates New Revenue Opportunities for Network Providers

By Susan J. Campbell
  As the game is constantly changing for network providers, one of the biggest challenges they face is to keep customers happy while also driving strong streams of revenue. Consumers are demanding new and better content on multiple devices and network providers are under constant pressure to deliver on quality.

The good news is there are ways to capitalized on this opportunity of new consumer demands. Consumers today want personalized, location-based information. In order to get that information and content, they must be able to provide information back to the network provider and subsequent partners.


Multimedia Integration Services Have New Micro-architecture of the MSFT Media Room IPTV Offer

By Susan J. Campbell

New service offerings will be the lifeblood of service provider business as consumers continue to demand better and richer content on a variety of screens. Those service providers who cannot deliver will find customer churn increasing. To avoid this problem, Alcatel-Lucent has developed a set of solutions.

These Multimedia Integration Services have been developed to help service providers to introduce a wide array of new service offerings, while also helping them to deepen their connections with subscribers by making it easier to access content wherever they are, and on any screen they prefer.

With Alcatel-Lucent's multimedia strategy, service providers can enjoy seamless connections between the various multimedia deliver systems available. A comprehensive strategy will focus on the delivery of a wide array of services to any location and will support these solutions.





Alcatel-Lucent to Host 100G Press Conference

By Erin Monda

Alcatel-Lucent, a leader in the fixed, mobile, and converged broadband networking industry, will host a live Web conference on June 9 to announce its latest advances in optical transport technology. The company intends to help service providers overcome capacity challenges presented by bandwidth intense services and applications.

A company spokesperson provided me with this insight into the announcement:  "We believe that the data tsunami is really the issue of the decade. The solution we plan to present next week will help our customers overcome their bandwidth challenges today and pave the way to offer new solutions in the future."
  Alcatel-Lucent considers higher-speed Ethernet to be critical in managing traffic demands. And it remains a pack leader when it comes to 100 Gigabit Ethernet capabilities. Last year, it was the first company in the industry to provide a serving router for the edge, where service providers need it most.




Reduce OPEX While Improving QoS with Self Organizing Networks

By Susan J. Campbell

Operational expenditures (OPEX) are a necessary evil in the larger organization. When it comes to managing the network however, network operator decision makers can improve the quality of service delivered to the customer base - a key focus in a market dedicated to developing customer loyalty - while also reducing OPEX when the network is able to organize itself to achieve maximum efficiency.

Alcatel-Lucent's self-organizing network (SON) technology is specifically designed by Bell Labs to reduce network planning, deployment and optimization costs as it automates the configuration and optimization of the femtocell. The result is higher throughout and faster, more reliable data connections that ensure the experience is optimized for all involved.

With this higher throughout and more reliable data connections, the femtocells can increase the uptake of 3G services, thereby generating additional revenues from services the network operator already offers.





Alcatel-Lucent Offers New HLN Website

By Susan J. Campbell

Throughout the service provider industry, the main point of focus is to support the growing demands on the network. Consumers want more rich content all the time and service providers must be able to meet this demand or face quality problems and customer churn.

In this quest to provide customers what they need, service providers are completely re-thinking their business model. A strong network foundation is necessary to offer the differentiated service experience necessary to meet demand and maintain customer loyalty.

To empower service providers to maintain the architecture necessary to achieve the necessary performance level to thrive in this challenging market, Alcatel-Lucent has developed the High Leverage Network (HLN).





Top Ways that Self Organizing Networks Drives Network Efficiencies

By Susan J. Campbell

Self-Organizing Networks (SON) sounds like an IT manager's dream - something that is self-monitoring and needs very little attention, which also drives optimal performance and efficiency. In truth, this technology is a key element for reducing operational costs, quickly adapting cell sites to network conditions and improving network quality.

SON from Alcatel-Lucent is designed to reduce network planning and deployment costs, while also improving network performance and operational efficiency through the automation of the configuration and optimization. 

The SON platform works by empowering the Alcatel-Lucent Small Cell solution to automatically configure itself to its surrounding network. It also enables for the periodic monitoring, updating and optimizing of its neighbor relation lists and handover parameters. Such an approach has been proven to reduce handover failures by as much as 80 percent.





SON Operations Explained in Alcatel-Lucent Paper

By David Sims

Recently Alcatel-Lucent produced a Flash presentation on self-organizing networks, inter-cell interference coordination. Needless to say the graphics are punchier than what you'll find in this article, but we'll give the play by play, you can hit the original for the bells and whistles.

The entire licensed frequency band is available to all LTE cells of an operator. When the terminal enters an area of high interference, this requires that any two neighbor cells always have different frequency patterns, or colors (you'll want to check the graphics out on this one). So Step One is the initial coloring: Each cell picks a color and checks with its neighbor to see if there's a conflict.

Partnership with BT Leverages Alcatel-Lucent's High Leverage Network Services

Alcatel-Lucent this week announced a five-year agreement with U.K.-based BT for the evolution of its 21st Century Network (21CN). 

Company officials said that this project leverages Alcatel-Lucent's High Leverage Network architecture and transformational services. It is expected to further evolve BT's infrastructure and will allow the company to expedite network convergence, increase capacity and deliver content cost effectively.

In addition, the 21CN will help BT prepare to introduce new video-rich services to an expanded base of wholesale and retail subscribers. Customers in more than 170 countries will benefit from the development of this project and will help BT to strengthen its position in the U.K. by increasing performance, capacity and bandwidth to a larger customer base.



George Nazi, managing director, BT 21CN Core Convergence, said that 21CN is a huge transformational program that provides a network for the future that requires a game-changing approach.

IP Transformation Enables Network Operators to Maximize Market Opportunities

The face of the market is changing drastically for the network operator and unless they are willing to change with it and evolve, they will miss out on important opportunities for growth, revenues, profit and even survival.

As a result, many are turning to IP transformation as a business enabler to improve operational efficiency and re-investment. With this transformation, network operators are working with key market players to increase bandwidth, improve indoor wireless network coverage and accelerate adoption of standards and open interoperable service delivery platforms (SDPs).

At the same time, network operators are effectively improving network device capabilities while decreasing costs. The demand put on the network to product quality content will only increase and they must be able to handle this increase to keep customers happy.



Outsourced Network Management Helps to Secure a Responsive Network

By Susan J. Campbell

With the growing technological demands in the global marketplace, a number of companies are implementing such initiatives as globalization, branch automation, workforce virtualization and post merger integration. To make such transitions successful, many are turning to outsourced network management to drive a secure, responsive network.

Partnering with a network management partner like Alcatel-Lucent enables the organization to realize reductions in CAPEX/OPEX, deliver operational and financial efficiencies, reduce network overlays and lower IT costs, transform networks and processes for long-term growth and develop and grow new streams of revenue from new sources.

The proper management of the evolution of enterprise networks is essential for enhanced functionality and lower cost. This is true of the network itself, as well as the applications, content and databases they support.





Featured Events