Next Generation Communications Blog

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Alcatel-Lucent's "Enriching Communications" - The State of the LTE Market

The first online-only edition of the publication focused on the migration of 2G and 3G wireless networks to 4G technologies, specifically LTE. The process of network transformation from legacy environments to more agile, flexible, and stable 4G technologies has been a key area of focus for Alcatel-Lucent, including a particular emphasis on consulting customers on how to best approach the Broadband Stimulus component of the American Recovery and Reinvestment Act of 2009 (ARRA).

Best Practices for Improving Time to Market of New Products and Services

These capabilities, made available to in-house developers or third-party partners, will allow for increased efficiency in the development of new services that can run on different platforms to support a wider user base.

Alcatel-Lucent's touchatag Announces Urban Game Challenge for Developers

This week, Alcatel-Lucent has taken steps to extend its touchatag service to a wider developer community, announcing a competition, called "Vienna Jungle Scrum," inviting developers to submit their entries for the most innovative Near Field Communications (NFC) urban game for mobile phones.

Lowering Network Costs While Increasing Your Broadband Footprint

In addition, high leverage networks, which can be implemented in stages - again to accommodate budget constraints - allow for the convergence of network infrastructures both vertically (across network layers) and horizontally (across residential, business, and mobile users), allowing for a single infrastructure to support multiple access technologies, providing a lower TCO - ultimately driving down cost of operation.

Alcatel-Lucent Launches "Enriching Communications" e-Zine

To help drive the growth of LTE technologies and support operators looking form information on how to approach its challenges, the first edition of the online version of Enriching Communications focuses on business growth through migration the LTE.

Best Practices for Optimizing Subscriber Migration and QoE During Transition from Legacy to LTE Networks

In fact, although CDMA and EV-DO technologies offer a smooth migration path to LTE technologies, each mobile operator has to consider its own needs with regards to time to market, choice of migration path, ecosystem development, interoperability, spectrum efficiency, and CAPEX.

Evolve to a More Stable Business Model and Create New Revenue Opportunities

By embracing a the applications enablement ideal, and a high leverage network, operators will put themselves, and their partners, well on the path to a sustainable, mutually beneficial business model for the next generation communications environment. And ultimately, both will benefit from the ability to combine to deliver new, innovative, and rich set of applications to the user community.

Green IT - Increase Eco-Sustainability in a Converged Communications Environment

By deploying the latest Green strategies, including energy-efficient hardware, but also leveraging technology to hold virtual meetings and reduce paper documents - all of which also increase efficiency in a collaborative environment - the business world, and the telecom space, in particular, has the ability to promote eco-friendliness globally.

Enhance Network Relevance to Strengthen Customer Relationships

In addition to the network infrastructure, operators have significant resources that can be leveraged to deliver applications and content more efficiently and reliably and, importantly, to the users that need or want them. It is these resources that can be leveraged to extend the value of the network to developers and content providers, increasing the ability to generate recurring revenue.

How to increase network value using 3rd party partnerships

The challenge is not only to find the right mix of third-party providers, but to also find the right model that will provide value to not only the end user, but the network operator and third-party developers and service providers as well.

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