Next Generation Communications Blog

Yes, Fonality, I am Skeptical (of the VoIP Sector)

Apparently, one slightly snarky tweet and a single line item in Tidbits - "A head scratcher: Fonality got bought by Netfortis....

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Uber News Involves Sexual Harassment While Waze Competes

The news of the week wasn't great for Uber as a result of sexual harassment claims by workers via a blog post...

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Forward This Post to Employees To Protect From Hackers

Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to...

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The Drone Wars Have Arrived

An army of good drones will protect our high-value targets at all times. In February 2014 we warned of the impending urban drone...

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Downhill Sledding

For Agents especially, our business has been downhill sledding, much the way Calvin and Hobbes did it (see HERE). Price compression...

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Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions...

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How Service Providers Can Avoid Becoming A Bit-Pipe

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar...

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Scots Want Next-Gen Communications Networks

A recent survey of the online population in Scotland found that 84% want high-speed downloads and 87% would like TV and films on demand. The survey was commissioned by Mott MacDonald, a management and engineering consultancy.   The challenge facing these would-be wired Scots is that fewer than 0.01% of households in the UK have a fiber network to the home which would allow access to the type of broadband necessary to deliver these services.   According to the report on Public Technology.net, the survey:   "...highlighted that Scots want access to online services such as video calls (63%), remote healthcare (61%), and high speed broadband to access virtual learning tools (71%)."   Tom Allen, director of the Information, Communications & Media division at Mott MacDonald, said: "The Scottish online population has told us they want broadband that simply delivers."    

Is ALU Pursuing Openreach?

Newly minted Alcatel-Lucent CEO Ben Verwaayen is rumored to be negotiating with former employer BT (Verwaayen, who was appointed Al-Lu CEO last month, ran the carrier until April of this year) on taking over operational responsibility for BT's Openreach.   Openreach is a division of BT that was established as a result of an agreement BT and regulator Ofcom to give rival operators equal access to BT's local network.   As Openreach proudly proclaims on its Web site: "We are the proud guardians of the nation's local access network, sometimes referred to as the 'first mile.'"   The Register was first with this story and has it that BT is negotiating the outsourcing of its network access arm.   According to a report on TelecomTV, Alcatel Lucent already has an outsourcing contract with BT Global Services that is worth about ... [$350 million per year] ... "and a not-so-secret weapon in the form of Ben Verwaayen."   If Verwaayen could secure a multi-billion dollar deal so soon after taking the helm of Alcatel-Lucent it would certainly be a nice achievement this quickly into his tenure.  

Is Business Ready for the Millenials?

A brand-new survey from the respected Economist Intelligence Unit in combination with Genesys predicts finds that most companies are struggling to adapt their businesses to serve customers who are part of the Millennial Generation. The Millenials are generally thought to be those consumers born between 1982 and 2001 (7-26 years of age today).   Millenials actually outnumber baby-boomers today, and this generation will continue to grow in influence as younger members of the group reach adulthood over the next decade or so.   According to the report, three key findings emerged from the study: ·         Investment strategies are shifting to favor Millenials: Companies are debating heavily whether to invest more in catering to aging baby boomers versus next-generation consumers, with 42% saying they should tilt toward younger customers, while 39% would shift toward baby boomers and generation X. ·         The time to act is now: Most companies (54%) have not yet set their strategies or marketing for Millennials even though they overwhelmingly agree that such steps are needed, with 75% saying Millennials will impact their organization as consumers in the next three years.  ·         It's an Enterprise 2.0 world: Most companies have a sophisticated understanding of what it would take to adapt, but are not ready to change their customer engagement model by leveraging social networking, peer marketing, better online support, text messaging, and blogging.     The report underscores the need for businesses to invest in new methods of customer communication and to tailor their approaches to match specific customer preferences.   To download a copy of the report, click here.

Testing for Optimal DSL Performance

Earlier this week, at Broadband World Forum Europe in Brussels, Alcatel-Lucent announced that its 5530 Network Analyzer (NA) has evolved to become a single integrated testing solution for DSL-based broadband access networks.   The solution features a customer care interface designed to assist service provider staff to provide immediate support when facing end-user issues, and a Dynamic Line Management (DLM) feature automatically sets DSL lines to work at optimal levels, thus delivering increased stability and service quality.   Driven by increasing triple play demand from end users, DSL lines need to offer higher performance to meet the needs of customers.   The 5530 gives operators greater insight into the loop quality of their DSL lines, giving them greater visibility into potential problems which can be avoided, anticipated or resolved much more quickly.   For more, check out the official announcement from Alcatel-Lucent.

ALU: Leaders in Gartner's Magic Quadrant

Alcatel-Lucent has been placed in the leaders' quadrant of the recently published Gartner "Magic Quadrant for Corporate Telephony."   The Gartner Magic Quadrant is a graphical representation of a marketplace at and for a specific time period, depicting Gartner's analysis of how certain vendors measure against criteria for that particular marketplace.   The latest Gartner report -- which for the first time, evaluates corporate telephony vendors from a global rather than regional perspective -- recognizes that the market is evolving "from one of proprietary hardware to one of standards-based software" that provides companies the opportunity to "use IP telephony to deliver business benefits across the organization, while consolidating technologies around a common technology or solution provider, or selection of providers and their partners."  
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