Next Generation Communications

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

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The Future Economy of the Smart Grid

Edited By Peter Bernstein on December 28, 2011

By Erin Harrison

With the world’s overall energy demand increasing by what seems to be the hour, deployment of smart grids presents new opportunities for utilities and service providers – but first they need to weigh all the factors involved in the future of smart grid.

According to the International Energy Agency (IEA), global energy demand is expected to rise by nearly 40 percent between now and 2035, as cited in a recent Alcatel-Lucent article, “Anticipating the Future’s Smart Grid Economy.”

Power utilities are indeed presented with new revenue opportunities, but they need to determine how they fit in to the future Smart Grid.

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, Eco-sustainability, Next-Generation Communications, Smart Grid

Tagged: Alcatel-Lucent, Public utility, Renewable energy, Smart Grid : Related Tags: alcatel lucent, future smart, weigh factors, energy demand, smart grids, smart

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A New Conversation Experience Demands New Go-To-Market Strategies

Edited By Peter Bernstein on December 27, 2011

By Susan Campbell

The time is right for service providers to recognize new opportunities in converged services strategies as we consistently move toward an all-IP world. With convergence in place, the flexibility to deliver new services and business models is enabled. At the same time, a holistic, go-to-market strategy is essential to support new opportunities in this space.

A recent Alcatel-Lucent article, Converged Services Go To Market stresses that service development is key to staying competitive in today’s market. With constantly changing dynamics, it’s critical that service providers participate the right way in the right markets. The traditional methods for doing business have to evolve to include multi-sided business models that support more sophisticated settlement models, partner ecosystems, new delivery channels and new ways to measure success.

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, Cloud, Next-Generation Communications, Web 2.0

Tagged: Alcatel-Lucent : Related Tags: service providers, converged services, market strategies, business models, flexibility deliver, services

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IPv6 Adoption Demands Clear Service Provider Strategy

Edited By Peter Bernstein on December 27, 2011

By Susan Campbell

The constant growth of the Internet is demanding the adoption of IPv6 and service providers must be ready with a clear strategy. Each one must be able to effectively navigate multiple technology choices and issues to define the best approach, understanding the implications and deployment options for IPv6 in both mobile and telecom environments.

A recent Alcatel-Lucent article, Making the Move to IPv6, stresses the importance of developing an IPv6 transition strategy as IPv4 addresses are nearly exhausted. Service providers have much work to do as IPv6 isn’t compatible with the technology in IPv4, introducing a number of new concepts that will change the way broadband networks are operated.

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, Next-Generation Communications, Smart Grid, Web 2.0

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The Social Impact of the Future Smart Grid

Edited By Peter Bernstein on December 20, 2011

By Erin Harrison

While much progress has been made with today’s smart grid, the smart grid of the future will impact our business landscape, the energy marketplace and the ways in which we interact socially and culturally.

The smart grid’s largest social impact will be seen in developing nations, notes Christine Hertzog, managing director of the Smart Grid Library, in a posting “Managing Change for the Smart Grid.” Hertzog states that approximately 2.4 billion people of the world live in energy poverty – what she terms a “permanent blackout.”

In addition, the smart grid will enhance control and convenience in the industrialized world while allowing for social progress in developing nations, according to smart grid experts. When and how well these benefits gain traction will depend on how skillfully today’s energy providers manage change. 

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, Eco-sustainability, Next-Generation Communications, Smart Grid

Tagged: Business, Consumer, Energy, Energy security, Erin Harrison, Smart Grid, Smart meter, Technology : Related Tags: developing nations, messaging consumers, nations smart, change management, benefits smart, smart

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Neo-Urbanizing India: Inching Towards Prosperity

Edited By Peter Bernstein on December 20, 2011

By Erin Harrison

As Alcatel-Lucent Market and Consumer Insight groups, along with a team from IMRB International, wind down their neo-urbanization research in India, this week we learn that the group landed in an area that is finding prosperity, representative of a larger trend in the country.

The final leg of Alcatel-Lucent’s three-week journey took them from Bhiwadi to Coimbatore, a “town” of 1.25 million people located at the base of the Western Ghats foothills in the Tamil Nadu region of South India.

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, Next-Generation Communications, Research

Tagged: Alcatel-Lucent, Bhiwadi, Coimbatore, IMRB International, India, Tamil Nadu, Urbanization, Western Ghats : Related Tags: alcatel lucent, south india, consumer insight, market consumer, inching towards, india

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Yoga Poses for the Network Operator

Edited By Peter Bernstein on December 19, 2011

By Amanda Noz, Marketing Director, Alcatel-Lucent

Yoga has been in the news lately and for network operator strategists, who may be feeling more like pretzels than yogis as they try to twist this way and that to accommodate rapid changes in the value chain, the idea of letting go of strict control over their networks and opening up to a world of potential security threats is anything but relaxing. Yet network operators who ignore these changes, risk falling out of the whole chain of innovation and in the process, defaulting to a commodity utility business, rather than maximizing their revenue streams as innovative and differentiated customer experience providers.

So how do you bring these two opposing views into alignment?

Today network operators who operate the broadband data networks (wireline and wireless) have thinner margins than in the past, while at the same time; all kinds of new players are making money by creating new applications that we did not even know we needed to run on the networks. Innovation brings disruption and disruption brings opportunities and threats. It transforms application and content value chains.

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, Next-Generation Communications, Web 2.0

Tagged: Alcatel-Lucent, Application programming interface, eBay, Mobile network operator, Netflix, Open Systems Interconnection, Quality of service, Value chain : Related Tags: network operators, value chain, business models, network operator, alcatel lucent, network

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Reducing Total Cost of Network Ownership with lightRadio Baseband Processing and Backhauling

Edited By Peter Bernstein on December 19, 2011

By Beecher Tuttle

In order to succeed in the current wireless market dominated by bandwidth-hungry mobile applications, service providers need to find ways to expand network capacity while simultaneously reducing energy consumption and operating costs. This is quite a challenge to say the least.

Alcatel-Lucent's efforts in this area have resulted in some profound innovations, headlined by its new wireless networking paradigm, lightRadio™, which is designed to help service providers address growth and quality challenges.

The lightRadio technology family is comprised of innovations in antennas, radios and baseband processing, which combine to allow service providers to create next-generation architectures without the need to make complete infrastructure overhauls. Rather, lightRadio makes the most of existing wireless assets and capabilities to address cost, capacity and connectivity barriers.

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, LTE, Next-Generation Communications, Wireless

Tagged: Alcatel-Lucent, backhaul, Digital Subscriber Line, GSM, Internet Protocol, Radio, Wireless : Related Tags: baseband processing, service providers, lightradio technology, centralized baseband, processing backhaul, processing

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Reducing Total Cost of Network Ownership with lightRadio Baseband Processing and Backhauling

Edited By Peter Bernstein on December 19, 2011

By Beecher Tuttle

Posted in Alcatel-Lucent Corporate News, Alcatel-Lucent Technology News, Broadband, LTE, Next-Generation Communications, Wireless

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