Next Generation Communications Blog

Research

Neo-Urbanization of India - The Live Research Journey's Second Leg


By Erin Harrison 

In a quest to better understand the impacts of a phenomenon known as “neo-urbanization,” Alcatel-Lucent Market and Consumer Insight groups have teamed up with IMRB International to piece together this growth puzzle by traveling to specific territories of India. The ultimate goal is to predict how this rapid progression will unfold in the next five to 10 years. Urbanization is modernizing many areas of the world that were previously without access to healthcare, education, employment – and technology. 

 

As highlighted in the first of this continuing series on the group’s fact-finding tour, the team has been filing almost daily blogs on their experiences and the reports on the second leg are fascinating.   

The "Neo-Urbanization" of India -- Live Research on the Role of Information and Communications Technology (ICT)


By Erin Harrison 

Urbanization is modernizing many areas of the world that were previously without access to healthcare, education, employment – and technology. 

According to Alcatel-Lucent, 60 percent of the world’s population expected to live in cities by 2025, which means that “neo-urbanization” — the transformation of historically rural and typically impoverished areas into cities — will have far-reaching implications and impact, including improved quality of life for countries with exploding populations.

 

In literally a quest for a deeper understanding of the impacts of all this the Alcatel-Lucent Market and Consumer Insight group has teamed up with IMRB International to piece together the “neo-urbanization” puzzle. The group is traveling across areas of India to better understand the “neo-urbanization” phenomenon in the Indian context and predicting how it will unfold in the next five to 10 years.

The Evolution of Smart Grid Bandwidth Requirements


By Erin Harrison

Wireless technologies are playing and will continue to play a significant role in facilitating the evolution of the smart grid. With high-speed wireless broadband technologies such as LTE, power utilities and industry forums are engaged in the process of acquiring spectrum for their use and/or sharing the spectrum owned by other organizations and carriers.

Given these trends, it is necessary that utilities have the required data bandwidth to determine the channel bandwidth in the possible wireless licensed spectrum such as 700 MHz and 1800 MHz (1.8 GHz).

In a recent whitepaper, “Smart Grid Bandwidth Requirements,” Alcatel-Lucent examined the bandwidth needed for an Long Term Evolution (LTE)-based Field Area Network covering a utility’s service territory.

The 4G LTE Innovation Center at Verizon -- Envisioning and Helping Create the Wireless Future

By Erin Harrison

With 4G Long Term Evolution still in its infancy, collaboration between customers, suppliers, partners and entrepreneurs is vital to progress. A new Verizon facility that brings all those groups together to collaborate on new devices and services in a live 4G LTE network environment has provided just that dynamic.

When Verizon first envisioned its LTE Innovation Center, they imagined a place where customers, suppliers, partners and entrepreneurs could collaborate and work directly with 4G LTE technology in a live 4G LTE network environment.

“Today, we have just that place. And we’re seeing what’s possible when some of the most creative minds imaginable team up to innovate with 4G LTE technology,” wrote Brian Higgins in a recent article in the Alcatel-Lucent E-Zine Enriching Communications, "Verizon LTE Innovation Center Ignites 4G."

The LTE Innovation Center is unique because it combines a lab environment and an Experience Center where Verizon customers and other technology companies can see demonstrations of the latest 4G LTE innovations.

Enabling Power Suppliers to Make Transformation to Smart Grid


By Erin Harrison

The super-efficient generation and transmission initiative known as the smart grid is giving electric utilities around the world new challenges and opportunities as they strive to meet increasing demand while deferring additional fossil energy generation projects.

Researchers at Alcatel-Lucent believe the best way for these power suppliers to find balance with new imperatives and consumer expectations is to push innovation deeper into the distribution networks.  In an interesting piece, “Smart Grid: The world's leading utilities turn promise into reality,” market leaders explain how they benefit from innovations with the smart grid.

Service Providers Positioned to Benefit from Consumer Interest in Mobile Wallet Services


By Beecher Tuttle

With traditional voice and data margins diminishing, service providers have been forced to look to new avenues for revenue generation. One such opportunity exists in the form of mobile commerce services, which have been proven to help minimize subscriber churn and unearth new applications and content value chain opportunities for revenue growth.   

When leveraging the assets of enhanced customer experience, identity and security, operators can take advantage of the inevitable migration toward the mobile phone as a wallet (MPAAW).  This is a market that is expected to increase to more than $1.1 trillion by 2014, according to research firm Gartner, and one where Alcatel-Lucent has placed a significant stake in the ground with its Mobile Wallet Service (MWS).

Multi-Screen Video Services Can Help Service Providers Increase Revenue, Reduce Churn


By Beecher Tuttle

The recent influx of innovative communication and entertainment technologies has increased user demands to new levels. Today's consumers want access to highly interactive, personalized multimedia content on man y and any device – including televisions, smartphones, tables and PCs – all with the same quality of experience obtained via traditional TV viewing.   In other words they want video portability, and service providers need a multi-screen video services platform that can accommodate this need and capitalize on the opportunity.

Quality of Experience (QoE) - A New Tool for Measuring Video Streaming Performance

By Erin Harrison

Video has become an integral part of everyday life – it has greater emotional impact and delivers visual complexity better than any other medium, a recent Alcatel-Lucent blog,  An Innovative Tool for Measuring Video Streaming QoE,  pointed out.

“Successful video delivery requires an understanding of these twin factors, and how best to shape the video experience to deliver them…“Delivering an outstanding QoE is critical for video streaming service providers. It is a differentiating factor in attracting new users, but also the best way to enhance multimedia revenue streams,” the authors stated.

Why Cloud Services are in Most Enterprises' Future


By Beecher Tuttle

The cost-effective, scalable and flexible nature of cloud services have made them exceedingly popular with enterprises of all sizes. As such, the cloud – along with the parallel convergence of information technology, telecom and media – has given communication service providers (CSPs) substantial opportunities to increase revenues and profits.  These manifest themselves in a number of different market segments that leverage cloud computing capabilities and include Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).

The benefits  cloud services provide enterprises – and the associated revenue generating opportunities for CSPs – were recently documented in an article entitled, “Enterprise Cloud Services Come of Age,”  which was authored by Alcatel-Lucent's Xavier Martin and Annie Ohayon-Dekel.  In it they explain how and why SaaS, PaaS, and IaaS market segments are expected to enjoy 15 percent, 61 percent and 27 percent CAGR growth over the next ten years.

Customer Experience? Think Bigger, Act Smarter!


By Simon Loe, Alcatel-Lucent

Telecom service providers in developed markets are turning to customer experience as a business strategy to address growing market saturation, reduce customer churn and increase profitability. There is a growing body of evidence that demonstrates better services generate price premiums.

The strategy is being implemented in a number of different ways, such as:

  • mobile service providers providing subscribers with a small cell to improve signal strength and broadband speeds;
  • operators improving new service switch-on by making process simpler through smarter software in customer equipment;
  • call centres using smarter technology, such as IVR and network monitoring, to resolve customer problems faster.

However a bigger return can be achieved by taking a broader perspective on customer interaction, as well as implementing specific product or service improvements.  

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