Recognition by third-party analysts, like Frost & Sullivan will only serve to enhance its presence. In fact, Alcatel-Lucent
has already made significant strides: Frost has named it the EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009, signifying Alcatel-Lucent
's growth in the market. Specifically, the award is given to the vendor that has gained the most market share in the past two to three years.