25 result(s) displayed for Alcatel-Lucent (126 - 150 of 311):
By Oliver Krahn, Guest Contributor, Customer Experience Transformation Lead, Alcatel-Lucent
Customer experience management (CEM) focuses on the relationship between service providers and their subscribers, and has become a critical priority in the industry. However, the management solution chosen by service providers to meet the needs of their diverse customer bases can differ widely.
There are two ways of looking at the options:
- Considering the subscribers as a collective group and evaluating a statistical average of experience.
- Accepting and appreciating each individual as (s)he uses the services provided.
In today’s ever-changing telecom market, operational excellence is more important than ever for managed service providers.
In a recent whitepaper, "On The Road To Operational Excellence, Alcatel-Lucent describes a model that managed service providers can use to improve operations in support of customers’ needs for enhancing quality of experience (QoE).
By Erin Harrison
It's indisputable that improving the customer experience, the way end users interface with a company's support people and business processes, will improve the service provider's bottom line.
According to Alcatel-Lucent, customer experience challenges that service providers face include: the cost of acquiring new customers; technical support and customer support/help desk.
“For many service providers, the new path to profitability is a holistic approach focused on anticipating customers’ needs and improving their Quality of Experience (QoE),” according to an Alcatel-Lucent article that points out the customer experience has not always been a priority for service providers.
By Susan J. Campbell
As a service provider, what potential opportunities emerge if you were able to improve capacity, coverage and performance? With lightRadio technologies, you can gain support for current and anticipated wireless technologies that will address quality and growth changes; combine advancements in radios, antennas and baseband processing to support cloud principles, virtualization and architectural flexibility; and enable easy reprogramming and reconfiguration of network elements.
In this Alcatel-Lucent lightRadio Technology Overview, the innovations to address service provider challenges is explored. These challenges easily include adding more radios, antennas, towers and processing capacity; increasing spectral bandwidth; supporting new technologies; and making better use of cell site capacity. The development of lightRadio by Alcatel-Lucent focuses on optimizing total network costs over time so each wireless provider can make the most of their existing assets and capabilities.
By Erin Harrison
Last week we focused on the consumer market opportunities being realized by small cells technology. For operators, capital expenses (CAPEX) and operation expenses (OPEX) savings can be achieved by using small cells networks to deliver mobile broadband services, rather than the current macro network, according to the experts at Alcatel-Lucent.
In addition, new incremental service revenue can be generated from pre-qualified 3G and broadband subscribers. In some countries, the savings are substantial and actually outstrip potential revenue.
By increasing service quality and connection speeds indoors, small cells can improve voice calls and provide faster, more reliable data connections and coverage. Small cells are low-powered radio access points that improve indoor and outdoor coverage to increase capacity and offload traffic – as much as 80 percent during peak times.
In the whitepaper, “Small Cells Technology Fuels New Consumer Market Opportunities,” Alcatel-Lucent developed forecasts for five national markets, and analyzed results from the survey and market penetration simulations. The results found that Asia will lead, while the United States and Europe will follow in capturing the new market opportunities found in small cells technology.
By Erin Harrison
In today’s highly competitive mobile broadband market, it’s all about the customer. We all know that poor customer service not only gives a company a bad rap, but it ultimately eats away from their bottom line.
To keep customers on board and generate long-term success, service providers need to put more focus on the overall customer experience, according to the experts at Alcatel-Lucent. For many service providers, they say, the new path to profitability is a “holistic” approach focused on anticipating customers’ needs and improving their quality of experience (QoE).
By Beecher Tuttle
The exponential growth of the world's population – coupled with the ever-increasing reliance on automobiles and the deterioration of roads and highways – has turned traffic congestion into a major concern.
In fact, the Urban Mobility Report estimated in 2009 that the ramifications of traffic congestion cost Americans around $80 billion a year, not to mention the negative consequences for the environment. This number is expected to reach $150 billion by 2033, and the problem is even worse in more crowded countries like India and China.
Unfortunately, the sluggish economy has only worsened the issue, as many communities no longer have the resources to fix their infrastructure or modernize their public transit systems.
So what are communities to do?
By Beecher Tuttle
The widespread use of smartphones, tablet computers and other Web-enabled mobile devices has caused wireless data services to explode. While this is good news for application developers and mobile device manufacturers, it presents several challenges for service providers whose networks see more bandwidth-hungry traffic each day.
This concern is compounded by the fact that the increase in traffic is surpassing the growth rate for wireless revenue. To survive, service providers need to decrease their cost per bit while simultaneously optimizing their LTE network to handle more traffic....
Bell Labs Helps Mobile Service Providers to Understand and Meet Video Calling Quality of Experience (QoE) Challenges
By Michelle Amodio
The explosive growth of smart mobile devices capable of making video calls is placing intense pressures on service providers to configure their networks to assure users have experiences that meet or exceed their expectations. However, providing a superior quality of experience (QoE) is a complex challenge.
As part of its support of mobile service providers around the world, Alcatel Lucent’s Bell Labs recently looked at the factors that influence QoE) to help service providers full understand all of the issues and what needs to be done to resolve them.
The questions the Bell Labs researchers explored were:
- What are the key factors that influence QoE for mobile video calls?
- Are residential broadband networks ready for them?
There was good news on both fronts. The challenges could be identified and categorized in terms of importance, and viable solutions can help operators meet consumer expectations in a timely and cost effective manner, as well as lay the foundation for new profitable services.
The main finding of the researchers was that service providers require not bigger (more bandwidth) networks but faster ones (in terms of response time). They validated that speed, combined with the proper provision of a consistent quality of service (QoS), are the critical determinants in mobile video calling QoE.
By Erin Harrison
Cloud computing has already transformed the way we live and do business. Consumers like the idea that they can access low-cost applications anywhere, anytime, on any device – and enterprises are moving applications to the cloud to reduce costs and streamline operations.
The movement toward to the cloud gives service providers an opportunity to deliver cloud services from their data centers as a natural extension of the network and hosting services they already offer. According to Alcatel-Lucent’s whitepaper, “Creating the Cloud-Ready Data Center,” with the right infrastructure, service providers can leverage their greatest assets:
By Erin Harrison
By now, you have probably heard about and read the hype about small cells technology – tiny indoor cellular base stations installed in a household that connect the fixed broadband network to mobile devices within the residence. By increasing service quality and connection speeds indoors, small cells can improve voice calls and provide faster, more reliable data connections and coverage.
Small cells are low-powered radio access points that improve indoor and outdoor coverage to increase capacity and offload traffic – as much as 80 percent during peak times. Alcatel-Lucent, one of the leading femtocell companies, offers the 9360 portfolio of small cells.
According to Alcatel-Lucent research findings from five countries across North America, Europe and Asia, the small cells marketplace in the United States, the United Kingdom, Germany, Singapore and Taiwan will be worth €6.1 billion in total by 2014, with over 34 million subscribers predominantly using unlimited voice, video calling and SMS services. The findings are highlighted in Alcatel-Lucent’s whitepaper titled, “Small Cells Technology Fuels New Consumer Market Opportunities.”