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Integrated Communications Addresses Smart Grid Challenges for Improving Energy Efficiency


By Beecher Tuttle

Ever-increasing energy consumption, skyrocketing operating costs and pressure from regulatory bodies to help create a greener world have forced power utilities to reassess their delivery management methods.

The need for change – along with the recent influx of innovative network technologies – has led many utilities and distribution and system operators (TDSOs) to embrace the smart grid, a concept aimed at leveraging the power of next-generation networks to improve the efficiency and reliability of energy delivery and usage. The visibility and control provided by the smart grid enables utilities to match supply and demand, optimize delivery, cut operating costs and reduce carbon emissions.

In addition, a smart grid opens up a two-way communication system between utilities and customers, thus creating additional upsell opportunities and the ability for consumers to take a hands-on approach to energy conservation. Smart grid customers have access to their own webpage that details their energy consumption and the associated costs.

Deploying a smart energy grid is vital for utilities to thrive in the current environment, but it doesn't come without complications. TDSOs need to chose the appropriate technologies, understand their network requirements and make major decisions like if they should build their own communications infrastructure or lease it from a service provider.

Many of these questions can be answered by Alcatel-Lucent, whose Integrated Communications for Power Utilities solution is a proven way to take utilities into the 21st century of energy delivery and efficiency.

With its experience designing and deploying IP and LTE broadband wireless access networks, Alcatel-Lucent has a unique perspective on what is needed to get a smart grid initiative up and running.

The Challenges of Evaluating Services as Individual or Collective Customer Experiences

By Oliver Krahn, Guest Contributor, Customer Experience Transformation Lead, Alcatel-Lucent

Customer experience management (CEM) focuses on the relationship between service providers and their subscribers, and has become a critical priority in the industry.  However, the management solution chosen by service providers to meet the needs of their diverse customer bases can differ widely.

There are two ways of looking at the options:

  • Considering the subscribers as a collective group and evaluating a statistical average of experience.
  • Accepting and appreciating each individual as (s)he uses the services provided.

A New Approach to Operational Excellence for MSPs

By Erin Harrison


In today’s ever-changing telecom market, operational excellence is more important than ever for managed service providers.

In a recent whitepaper, "On The Road To Operational Excellence, Alcatel-Lucent describes a model that managed service providers can use to improve operations in support of customers’ needs for enhancing quality of experience (QoE).

How Service Providers Can Take On Customer Experience Challenges


By Erin Harrison

It's indisputable that improving the customer experience, the way end users interface with a company's support people and business processes, will improve the service provider's bottom line.

According to Alcatel-Lucent, customer experience challenges that service providers face include: the cost of acquiring new customers; technical support and customer support/help desk.

“For many service providers, the new path to profitability is a holistic approach focused on anticipating customers’ needs and improving their Quality of Experience (QoE),” according to an Alcatel-Lucent article that points out the customer experience has not always been a priority for service providers.

Wireless Service Providers Rely on lightRadio to Optimize MIMO Gains on LTE Networks



By Susan J. Campbell

As a service provider, what potential opportunities emerge if you were able to improve capacity, coverage and performance? With lightRadio technologies, you can gain support for current and anticipated wireless technologies that will address quality and growth changes; combine advancements in radios, antennas and baseband processing to support cloud principles, virtualization and architectural flexibility; and enable easy reprogramming and reconfiguration of network elements.

In this Alcatel-Lucent
lightRadio Technology Overview, the innovations to address service provider challenges is explored. These challenges easily include adding more radios, antennas, towers and processing capacity; increasing spectral bandwidth; supporting new technologies; and making better use of cell site capacity. The development of lightRadio by Alcatel-Lucent focuses on optimizing total network costs over time so each wireless provider can make the most of their existing assets and capabilities.

Future Scenarios of Small Cells Technology Market Opportunities

By Erin Harrison

Last week we focused on the consumer market opportunities being realized by small cells technology.  For operators, capital expenses (CAPEX) and operation expenses (OPEX) savings can be achieved by using small cells networks to deliver mobile broadband services, rather than the current macro network, according to the experts at Alcatel-Lucent.

In addition, new incremental service revenue can be generated from pre-qualified 3G and broadband subscribers. In some countries, the savings are substantial and actually outstrip potential revenue.

By increasing service quality and connection speeds indoors, small cells can improve voice calls and provide faster, more reliable data connections and coverage. Small cells are low-powered radio access points that improve indoor and outdoor coverage to increase capacity and offload traffic – as much as 80 percent during peak times.

In the whitepaper, “Small Cells Technology Fuels New Consumer Market Opportunities,” Alcatel-Lucent developed forecasts for five national markets, and analyzed results from the survey and market penetration simulations. The results found that Asia will lead, while the United States and Europe will follow in capturing the new market opportunities found in small cells technology.

Delivering a Better Mobile Broadband Customer Experience Influences the Bottom Line

By Erin Harrison

In today’s highly competitive mobile broadband market, it’s all about the customer. We all know that poor customer service not only gives a company a bad rap, but it ultimately eats away from their bottom line.

To keep customers on board and generate long-term success, service providers need to put more focus on the overall customer experience, according to the experts at Alcatel-Lucent. For many service providers, they say, the new path to profitability is a “holistic” approach focused on anticipating customers’ needs and improving their quality of experience (QoE).

A Cost-Effective, Bluetooth-Focused Approach to Traffic Monitoring

By Beecher Tuttle

The exponential growth of the world's population – coupled with the ever-increasing reliance on automobiles and the deterioration of roads and highways – has turned traffic congestion into a major concern.

In fact, the Urban Mobility Report estimated in 2009 that the ramifications of traffic congestion cost Americans around $80 billion a year, not to mention the negative consequences for the environment. This number is expected to reach $150 billion by 2033, and the problem is even worse in more crowded countries like India and China.

Unfortunately, the sluggish economy has only worsened the issue, as many communities no longer have the resources to fix their infrastructure or modernize their public transit systems.

So what are communities to do?

Optimizing LTE Network Performance with SON and Extended SON

By Beecher Tuttle

The widespread use of smartphones, tablet computers and other Web-enabled mobile devices has caused wireless data services to explode. While this is good news for application developers and mobile device manufacturers, it presents several challenges for service providers whose networks see more bandwidth-hungry traffic each day.

This concern is compounded by the fact that the increase in traffic is surpassing the growth rate for wireless revenue. To survive, service providers need to decrease their cost per bit while simultaneously optimizing their LTE network to handle more traffic....

Bell Labs Helps Mobile Service Providers to Understand and Meet Video Calling Quality of Experience (QoE) Challenges

By Michelle Amodio

The explosive growth of smart mobile devices capable of making video calls is placing intense pressures on service providers to configure their networks to assure users have experiences that meet or exceed their expectations. However, providing a superior quality of experience (QoE) is a complex challenge.

As part of its support of mobile service providers around the world, Alcatel Lucent’s Bell Labs recently looked at the factors that influence QoE) to help service providers full understand all of the issues and what needs to be done to resolve them.

The questions the Bell Labs researchers explored were:

  • What are the key factors that influence QoE for mobile video calls?
  • Are residential broadband networks ready for them?

There was good news on both fronts. The challenges could be identified and categorized in terms of importance, and viable solutions can help operators meet consumer expectations in a timely and cost effective manner, as well as lay the foundation for new profitable services.

The main finding of the researchers was that service providers require not bigger (more bandwidth) networks but faster ones (in terms of response time). They validated that speed, combined with the proper provision of a consistent quality of service (QoS), are the critical determinants in mobile video calling QoE.

HP and Alcatel-Lucent Creating the Cloud-Ready Data Center

By Erin Harrison

Cloud computing has already transformed the way we live and do business. Consumers like the idea that they can access low-cost applications anywhere, anytime, on any device – and enterprises are moving applications to the cloud to reduce costs and streamline operations.

The movement toward to the cloud gives service providers an opportunity to deliver cloud services from their data centers as a natural extension of the network and hosting services they already offer. According to Alcatel-Lucent’s whitepaper, “Creating the Cloud-Ready Data Center,” with the right infrastructure, service providers can leverage their greatest assets: 

Small Cells Technology Fuels New Consumer Market Opportunities

By Erin Harrison

By now, you have probably heard about and read the hype about small cells technology – tiny indoor cellular base stations installed in a household that connect the fixed broadband network to mobile devices within the residence. By increasing service quality and connection speeds indoors, small cells can improve voice calls and provide faster, more reliable data connections and coverage.

Small cells are low-powered radio access points that improve indoor and outdoor coverage to increase capacity and offload traffic – as much as 80 percent during peak times. Alcatel-Lucent, one of the leading femtocell companies, offers the 9360 portfolio of small cells.

According to Alcatel-Lucent research findings from five countries across North America, Europe and Asia, the small cells marketplace in the United States, the United Kingdom, Germany, Singapore and Taiwan will be worth €6.1 billion in total by 2014, with over 34 million subscribers predominantly using unlimited voice, video calling and SMS services.  The findings are highlighted in Alcatel-Lucent’s whitepaper titled, “Small Cells Technology Fuels New Consumer Market Opportunities.”

The Financial Impact of Content Peering on the Internet Economy

By Peter Bernstein With all of the industry discussion around the coming tsunami of data traffic, particularly video, there has been much global discussion about necessary network build-outs to accommodate what everyone agrees is coming. This includes intense focus on...

Give Me Captivating Conversation, Not Captive Communications

By Susan J. Campbell The communication definition is rapidly changing with the increased use of SMS, video, MMS and social networking. It is vital that users have access to a better way to support highly mobile, multimedia lifestyles. All-IP networks...

Creating Success by Transforming Customer Experiences

By Mae Kowalke Without customers, there would be no business. Service providers know this implicitly, of course. But as the market gets even more competitive, the stakes are increasing to make sure every customer interaction results in a better customer...

Innovation Key to Mitigating Effects of Urbanization: GII Report

By Beecher Tuttle Telecom equipment giant Alcatel-Lucent was recently selected by INSEAD to take part in the creation of the Global Innovation Index (GII) 2011, a collaborative report that identifies the innovation capabilities and results of 125 economies. The goal...

Case Studies Demonstrate Application Enablement

By Susan J. Campbell Application Enablement is getting a lot of attention in certain portals as of late as service providers are seeking new ways to optimize their current environments to drive new revenue opportunities. While it is critical to...

Alcatel-Lucent's Optism Enables Mobile Providers to Drive Revenue Through Personalized Experiences

Mobile consumers everywhere are beginning to leverage personalized mobile marketing and advertising to enhance their experiences. Companies offering such services are profiting from this new approach to mobility. Alcatel-Lucent is playing a powerful role in enabling these companies to implement innovative mobile advertising services that get results.

Alcatel-Lucent Recognized for Breakthrough Data Center Switching Solution

In the quest for faster, more robust data center networking solutions, enterprise IT managers are increasingly turning to 10Gb Ethernet. This trend is not lost on Alcatel-Lucent, which earlier this year introduced a new data center switching solution that landed the company Interop 2011's 'best of' award in the data center and storage category.

High Leverage Networks: How and Why

Developing a High Leverage Network requires a two-pronged approach: develop new business models and introduce or improve personalized service offerings. These go hand-in-hand and must be pursued simultaneously.

Want to Drive Smartphone Success? Focus on the Customer Experience

The CXT Program, otherwise known as the Customer Experience Transformation program, that must be put in place ensures that you can achieve the all-encompassing goal of delivering optimal satisfaction for your customer base.

Service Providers Challenged to Deliver Next Gen Services to Wide Range of Devices

By Susan CampbellOne thing that is constant in the mobile services industry is the reality of fragmentation among devices. As there is no common operating system or theme among the variety of devices out there, application developers must be able...

Alcatel-Lucent: Consumers Want Access to Same Content on Any Screen, Around the Clock

By Ed SilversteinConsumers today want to be able to have a multi-screen experience. They also want to have simplified content delivery. Combining both of these needs, there are some key ways that service providers can improve the users’ multi-screen experience....

Service Providers Gain Edge with Multimedia Smartloading

Image via Wikipedia By Ed SilversteinAs a leader in fixed and mobile broadband, Alcatel-Lucent can ensure users adopt an optimal approach for distributing media to consumers, focusing on business models that ensure the highest level of subscriber uptake. In...

Alcatel-Lucent TechZine, Web 2.0-Style Magazine Launched

By Beecher TuttleThe global communications industry is a rather complex space. It seems that almost every day a new product or service is introduced that is capable of revolutionizing the market on either the consumer or enterprise level.To stay in...
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