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Using Managed Services to Improve Competitiveness

By Susan J. CampbellIn a world where consumers continue to demand more from their network providers, those who are able to deliver on these demands will find they can thrive. Merely wanting to achieve this level is not nearly enough...

Smart Buildings: The Time is Right

By Susan J. CampbellNow that the lingo is in place, it no longer seems weird to apply adjectives such as "smart" and "intuitive" to inanimate objects. The previous generation would have likely laughed at the thought of calling a building...

Reduce OPEX While Improving QoS with Self Organizing Networks

By Susan J. CampbellOperational expenditures (OPEX) are a necessary evil in the larger organization. When it comes to managing the network however, network operator decision makers can improve the quality of service delivered to the customer base - a key...

Keeping Pace with User Needs: Five Trends for Telco Providers

The days of status quo service are long over. Today, network operates need to stay innovative to adequate meet user expectations when it comes to services and quality. As consumers and end-users, alike, increasingly crave high-bandwidth content and better services, service providers need to evolve their strategy and change their business models to meet those needs.

Changing Strategies with Open Development

As the fast-paced communications technology market continues to evolve with new products and announcements, network providers often face challenges in how to better address their audience's needs. As end users' demands increase for more applications for their connected devices, network operates need to shift their strategy to fulfill those needs and learn how to capitalize on effort

Open Development Platforms Offers Options

It's great to see how companies are embracing new technology. Many are finding innovative ways to stay on top of the various technological changes. And one popular method is to establish an open development platform.   Open networks, for example,...

Alcatel-Lucent Gaining Contact Center Market Share

Recognition by third-party analysts, like Frost & Sullivan will only serve to enhance its presence. In fact, Alcatel-Lucent has already made significant strides: Frost has named it the EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009, signifying Alcatel-Lucent's growth in the market. Specifically, the award is given to the vendor that has gained the most market share in the past two to three years.

Alcatel-Lucent Scores Another Key LTE Win in the U.S

Whether AT&T's strategy will allow it to catch up to Verizon, which will leverage its LTE network primarily for wireless broadband access at the outset, or not, remains to be seen. What is certain, however, is that Alcatel-Lucent has cemented itself in the global market as a dominant LTE supplier.

Alcatel-Lucent Increases its Research Capabilities in Dublin

To further expand its research capabilities out of Dublin, Bell Labs has announced it is that it is expanding the scope of its reserach there, which, in turn, will create more than 70 new high-tech jobs over the next several years.

Shifting Strategies to Fulfill Wireless Experiences, Demand

These days, there's not much you can't do without a wireless connection. In an age where content is king, consumers and businesses are in the driver's seat paving the road for network operators to evolve to their needs. As the demand for new and larger Web applications increases alongside the need for more bandwidth to support those needs, network providers have to face the inevitable: that change is on the horizon. To capture consumer attention and drive new revenue streams, network providers need to change their marketing strategies.

Driving Global Eco-Sustainability through ICT Innovation

But, just as reducing the environmental impact of technology will not happen overnight, the discussion around how to best achieve such goals and who should lead the charge is not a one-time conversation. As such, in the January issue, editor-in-chief Ruth Killeen has put together another series of articles to further explore how the ICT sector can drive eco-sustainability not only within its own markets but, ultimately, on a much broader scale across global technology markets.

Check out the Open API Application Gallery!

Since July, developers who have been using Alcatel-Lucent's Open API Service technology to enhance their work recently released a slew of exciting, sophisticated, next-generation applications.

Mobile Apps to Thrive with Open API

As any network operator and developer in the communications technology space will tell you, services that helps them do their job more quickly and efficiently is always a welcomed addition. And as Web applications increasingly become the hot new tool for developers, more and more end users are deploying Alcatel-Lucent's Open API Service.

Alcatel-Lucent Helps Lay Foundation for Relationships between Developers and Service Providers

By Susan CampbellAs a service provider, it is likely that you understand the challenges you face in this new mobile society. Consumers want access to multimedia options anywhere and at any time. To meet these challenges, you need to align...

The Green Touch Initiative from Bell Labs: A New Shade of Green IT

Quite simply, today's networks are 10,000 times less energy efficient than their theoretical minimum, meaning that if networks were built from a purely energy conservation perspective, we could run today's networks for three years using the power required to run them for one day currently - and that's already acknowledging there needs to be some balance between performance and energy efficiency in order to meet user demands.

Smart Choices: Establishing a Solid Foundation for an Effective, Future-Ready Smart Metering System

Smart metering solutions provide power companies with a new, evolutionary way of monitoring and controlling power consumption in a real-time environment. Properly implemented solutions will not only create efficiencies on power grids, but can deliver financial benefits to utilities, who will have deeper insight into and control over their power networks.

Transforming ICT for Sustainable Telecom Applications and Services

In fact, Bell Labs is set to announce a major new initiative on January 11, 2010, which it says has the potential to drive a fundamental transformation in network technology, resulting in a significant reduction of the ICT carbon footprint.

Top 5 Attributes of a Strategic Managed Services Provider

Given the competitive nature of the telecom industry, the benefits of a managed services partnership lend themselves well to creating a strategic advantage, as long as operators are diligent as they choose their partners. Given the risk involved, there is no alternative.

The Eco-benefits of Green IT for the Dynamic Enterprise

Ultimately, there are a number of ways any business can leverage green IT to increase its business operations while reducing its environmental impact - from effective planning strategies to more efficient infrastructure to the business process enabled by IP communications. All of these are central to not only an eco-sustainability strategy today, but to the evolution to a more dynamic enterprise environment.

Take the Quiz to See How Dynamic Your Enterprise Is

Businesses are quickly learning that they need to invest in technologies that enable a constant flow of information between colleagues, partners, and customers - to become a dynamic enterprise.

Using IVR systems as a competitive advantage

The secret to business success is really no secret at all: It's all about providing high quality customer service, whatever your particular industry. In fact, a survey conducted by Alcatel-Lucent back in 2007 found that three-quarters of 4,200 respondents said they would continue to business with a company with which they had a great contact center experience.

Best practices for cost effectively supporting the explosion of intelligent applications and wireless devices

The new year is upon us, and with that comes the hope and expectation of a number of live LTE-based network rollouts, particularly from Verizon Wireless, which is expected to turn up LTE in as many as 30 markets by the end of the year.

How Outsourced Network Management Will Help You Take Control of Your Business Transformation

For these operators, that also means devising new strategies that will allow them to successfully accomplish these different, yet intimately intertwined tasks that define their success. In today's new world of constantly evolving communications technologies - which impacts the entire value chain, from infrastructure and hardware vendors to network operators to subscribers - the need to more rapidly than ever adapt to new demands and new technologies often means enlisting the help of trusted partners.

A Focus on Eco-Sustainability from Alcatel-Lucent

What was once considered merely a trendy concept has now taken on a significant role in the business landscape, with the majority of business executives confirming that eco-sustainability is not only important, but is, in fact, a key consideration when making communications technology investments.

Embarking on 2010 as a Trusted, Dynamic Enterprise

As we enter the second decade of the twenty-first century, the  prospects of Web 2.0 (and eventually Web 3.0) are giving enterprises a new threshold of opportunity to leverage the Web to conduct business. At the same time, these opportunities...
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