Call Center tag
1 result(s) displayed for Call Center (1 - 1 of 1):
Using IVR systems as a competitive advantage
The secret to business success is really no secret at all: It's all about providing high quality customer service, whatever your particular industry. In fact, a survey conducted by Alcatel-Lucent back in 2007 found that three-quarters of 4,200 respondents said they would continue to business with a company with which they had a great contact center experience.
