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Real-Time Visibility of Performance and Productivity Empowers Employees

By Susan J. Campbell  A balance between performance and cost is a true challenge for contact centers to find. When that contact center is mission critical to the business, it must be able to achieve differentiation from competitors in the market,...

Top 5 Aspects of Customer Engagement: How They Create Brand Loyalty

By Beecher TuttleTo experience success in today's economy, companies need to provide their current and prospective customers with an unmatched level of service and support. For growing enterprises, this can be a very trying task. Due to the size and complexity...

How Can Enterprises Utilize Business Communication Solutions to Improve Their Bottom Line?

Using the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite (ICS) and the Alcatel-Lucent OmniTouch 8600 My Instant Communicator, the Dynamic Enterprise gains access to consistent, robust and secure communications solutions.

Best Practices for Using an Intelligent Infrastructure to Simplify your Network

By Susan J. CampbellThe concepts of simplification and networks do not always mix, yet achieving a simplified approach in the network can deliver considerable benefits. The challenge is that the increase in telephony, video and business applications transported over a...

How IP Transformation and My IC Phone Benefits the Hospitality Market

By Susan J. Campbell If you think about the hospitality market, the key focus is to create the most optimal experience for the customer. It doesn't matter if the experience has to do with a room, food, service, communications or scheduling...

IT and Telecom Convergence with Alcatel-Lucent and HP

By David SimsAlcatel-Lucent officials recently addressed the need for converged ICT in light of their signed agreement with HP."On Oct. 20, 2009, HP and Alcatel-Lucent signed the final agreement for a global alliance that addresses this reality" of convergence, ALU...

Alcatel-Lucent Brings Genesys and Enterprise Together Through Dynamic Enterprise Vision

Alcatel-Lucent has married two of its solution portfolios, Genesys and the Enterprise, as part of an expansion plan for its Dynamic Enterprise vision and increase its market reach.According to company officials, Alcatel-Lucent's Dynamic Enterprise vision helps enterprises to build sustained strategic...

The Key Benefits of Managing Security at a Network Level vs. a Device Level

I recently had the opportunity to chat with Cliff Grossner of security solutions marketing at Alcatel-Lucent. He explained that while certain kinds of security can be derived from managing security at the end point, Alcatel-Lucent's brand of enterprise security is...

Take the Quiz to See How Dynamic Your Enterprise Is

Businesses are quickly learning that they need to invest in technologies that enable a constant flow of information between colleagues, partners, and customers - to become a dynamic enterprise.

Using IVR systems as a competitive advantage

The secret to business success is really no secret at all: It's all about providing high quality customer service, whatever your particular industry. In fact, a survey conducted by Alcatel-Lucent back in 2007 found that three-quarters of 4,200 respondents said they would continue to business with a company with which they had a great contact center experience.

Embarking on 2010 as a Trusted, Dynamic Enterprise

As we enter the second decade of the twenty-first century, the  prospects of Web 2.0 (and eventually Web 3.0) are giving enterprises a new threshold of opportunity to leverage the Web to conduct business. At the same time, these opportunities...

Delivering the Dynamic Enterprise

The Dynamic Enterprise site, itself a highly interactive experience, features a variety of dynamically designed sub-sections to educate the business community on how to leverage converged communications to become more agile, including a clear definition of "dynamic enterprise," focusing on the connections between what Alcatel-Lucent calls the Four Pillars of the Dynamic Enterprise - network, people, process, and knowledge.
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