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IP/MPLS Enables Robust Public Safety Capabilities for Calgary

By Mae Kowalke, TMCnet Contributor

This is the third in a series of blogs that have taken a look at natural disaster communications and how public safety organizations around the world a leveraging next generation communications to better prepare and respond to emergencies.

In this final installment, the focus is on the Canadian city of Calgary which had catastrophic flooding in June. But it also got lucky.

That’s because just as the worst flooding in the history of the city was overflowing the riverbanks and flooding downtown, taking down infrastructure as it went, Calgary was testing its new, next-generation IP/MPLS-based network infrastructure.

As its infrastructure was endangered by the flooding, the city’s IT team was able to move over to this new system and start the migration of 50 remote locations in a matter of hours, preserving its essential communications needed to deal with the flooding and preserve business continuity.

Social Media Increasingly Plays a Big Role in Public Safety

By Mae Kowalke, TMCnet Contributor

Middle Eastern revolutions and national ad campaigns are not the only situations that benefit from social media. Natural disaster communications also can be greatly helped by effectively harnessing the opportunities of social media.

“Communication reliability depends upon how we engage through the media, and new media is the conduit through which we negotiate those relationships,” noted Marya L. Doerfel Ph.D., an associate professor at Rutgers University who focuses on natural disaster communications in a recent Alcatel-Lucent LifeTalk article, Social Media, Relationships Boost Emergency Communications

Taking Public Safety to the Next Level with Video Surveillance Using 4G LTE Wireless Broadband

By Mae Kowalke

Situational awareness is the perception of what is happening in one’s vicinity and understanding how information, events and actions will impact outcomes immediately and in the future. For public safety officials, situational awareness is achieved both through direct observations and through information conveyed by technology, often voice communications.

Voice communications is so ubiquitous in public safety, in fact, that one might think it’s the only means by which situational information is conveyed.

In a LifeTalk article, “Video is the Game Changer for Public Safety,” Philippe Agard, Vice President of Business Development at Alcatel-Lucent’s public safety division states that, “With the emphasis on voice radio, it’s easy to forget that voice is only one medium we use to communicate with one another, and not even the primary channel in face-to-face communications.”  He adds that, “Most experts will tell you that a relatively small portion of our message comes through in words, the remainder transmitted by tone, inflection, volume and body language.”

Video Surveillance: Minimizing Cost and Maximizing Return on Investment

By Mae Kowalke

The use of video surveillance as a public safety and security tool is growing. Partially, that’s because homeland security regulations and initiatives around the world are driving deployment. It’s also because high capacity wireless data networks have brought down the cost of infrastructure to the point where the ability to provide comprehensive coverage is practical and cost-effective.

However, it should be noted that the initial investment and operation and maintenance costs of video surveillance can be significant. This is highlighted by the fact that protection responsibility is shifting from police/military to infrastructure owners.

“In the US energy market, for example, the North American Electric Reliability Corporation-Critical Infrastructure Protection regulations require that utilities tightly control access to their most important infrastructure,” notes Sheridan Nye, Senior Analyst at Informa Telecoms and Media’s Enterprise Verticals practice, in a LifeTalk article, “Is Video Surveillance Worth the Investment?

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