Next Generation Communications Blog

OmniTouch tag

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How Can Enterprises Utilize Business Communication Solutions to Improve Their Bottom Line?

Using the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite (ICS) and the Alcatel-Lucent OmniTouch 8600 My Instant Communicator, the Dynamic Enterprise gains access to consistent, robust and secure communications solutions.

Alcatel-Lucent Gaining Contact Center Market Share

Recognition by third-party analysts, like Frost & Sullivan will only serve to enhance its presence. In fact, Alcatel-Lucent has already made significant strides: Frost has named it the EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009, signifying Alcatel-Lucent's growth in the market. Specifically, the award is given to the vendor that has gained the most market share in the past two to three years.
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