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Getting Past the Dark Side of Unified Communications in Large Enterprises

By: Mae Kowalke, TMCnet Contributor

I often write about the virtues of unified communications, but a downside to UC also is emerging for large enterprises.

One of the big promises of UC was consolidating a range of disparate communications technologies and bringing them together both for a single communications experience, and also for easier deployment. Yet, the downside of this consolidation has been perhaps an over-reliance on a single vendor solution. This concentration in a single UC vendor it is limiting the ability of enterprises to adopt the latest technology as it emerges, instead having to wait on their provider or record.

With one vendor providing the entire communications technology, an inconsistency in quality also is emerging, suggests a recent blog post by Brendan Ziolo, Head of Large Enterprise Marketing, Alcatel-Lucent, 5 reasons unified communications is hurting large enterprises.

How to Kill Shadow IT: Step Two - Make It Completely Unnecessary

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

In my first blog in this series, I discussed the reasons enterprise employees are bypassing the IT department when they purchase business software. Most shadow IT users would put it this way: “That’s what I have to do to get my job done efficiently.” In many respects, that short summary goes right to the heart of the matter.

But I’d like to push a little deeper now and examine the place where shadow IT begins – the point where enterprise employees start believing it’s a necessary option. What’s the crucial factor there? Cumbersome processes with long delays? Inferior or out-of-date tools? Or could it involve how those employees are perceived and treated?

How Can Enterprises Utilize Business Communication Solutions to Improve Their Bottom Line?

Using the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite (ICS) and the Alcatel-Lucent OmniTouch 8600 My Instant Communicator, the Dynamic Enterprise gains access to consistent, robust and secure communications solutions.

LifeSize Joins Alcatel-Lucent Alliance and Application Partner Program

LifeSize Communications, a division of Logitech, and Alcatel-Lucent have partnered and the firm is now a member of the Alcatel-Lucent Alliance and Application Partner Program, or AAPP, to integrate LifeSize HD video solutions with the Alcatel-Lucent communications platforms.AAPP supports companies that develop communications applications for...

Building a Dynamic Enterprise and Increasing Operational Sustainability Through Green IT

To help enterprises achieve their Green IT goals, Alcatel-Lucent builds and develops its communications equipment in support of and in compliance with a number of environmental initiatives, including RoHS (Restriction of Hazardous Substances), WEEE (Waste Electrical and Electronic Equipment), and electrical emissions, as well as the IEEE's goals towards shaping a more energy efficient communications environment.

Managed Unified Communications

A recent article from Alcatel-Lucent's e-zine Enriching Communications discusses the idea of managed unified communications (UC) services and the emerging market opportunity for these evolving solutions. According to the authors of the article, Managed Unified Communications Empowering Dynamic Enterprises, UC is...
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