Next Generation Communications Blog

contact center tag

Drill down on contact center search:

5 result(s) displayed for contact center (1 - 5 of 5):

Real-Time Visibility of Performance and Productivity Empowers Employees

By Susan J. Campbell  A balance between performance and cost is a true challenge for contact centers to find. When that contact center is mission critical to the business, it must be able to achieve differentiation from competitors in the market,...

Alcatel-Lucent Gaining Contact Center Market Share

Recognition by third-party analysts, like Frost & Sullivan will only serve to enhance its presence. In fact, Alcatel-Lucent has already made significant strides: Frost has named it the EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009, signifying Alcatel-Lucent's growth in the market. Specifically, the award is given to the vendor that has gained the most market share in the past two to three years.

Using IVR systems as a competitive advantage

The secret to business success is really no secret at all: It's all about providing high quality customer service, whatever your particular industry. In fact, a survey conducted by Alcatel-Lucent back in 2007 found that three-quarters of 4,200 respondents said they would continue to business with a company with which they had a great contact center experience.

Genesys Announces Customer Innovation Award Winners

Genesys Telecommunications Laboratories, an Alcatel-Lucent company announced the winners of the fourth annual Customer Innovation Awards program this week. According to the company, the program is an annual competition that recognizes outstanding companies for their use of technology to deliver innovative...

Genesys on Datamonitor's Shortlist

TMCnet Senior Reporter Patrick Barnard recently wrote: Due to the weak economy, companies are shifting their focus from customer acquisition to customer retention. As a result, most organizations - especially those that operate contact centers - are putting a stronger emphasis...
Featured Events