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UCC for the 21st Century

By Richard Hatheway, Director, Enterprise Communications Product Marketing – Rapport for Large Enterprise, Alcatel-Lucent

Let’s face it, most large enterprises are stuck in a rut when it comes to unified communications and collaboration (UCC) solutions – and a 20th century rut at that.   While these enterprises would like to be more in control of their UCC and ICT infrastructure, most are not sure where or how to begin.

Large enterprises typically choose a UC solution vendor based on one primary fact – that the vendor told them they could provide everything they needed. From an enterprise perspective that makes sense. Having only one vendor eliminates additional budget requests and cycles, reduces the number of people involved, and effectively streamlines the operation.

The problem is that choosing one vendor effectively locks the enterprise into a proprietary technology silo with that vendor. Sure, the vendor may be able to provide the tools the enterprise needs, but at what price, using what technology and in what timeframe? Instead of the enterprise choosing the technologies that it needs, the vendor is now effectively in control and dictates which technologies will be used by the large enterprise.

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