SMB Nation VoIP Survey

"SMB Nation is a community of over 35,000 small and medium business (SMB) technology consultants, channel partners, sponsors and resellers. With an impressive 10-year history serving as a trusted advisor and mentor to the SMB consulting and  reseller channel, SMB Nation has been able to consistently reinvent itself based upon changing market conditions." SMB Nation did a VoIP survey with NGT. 260 responded (results here).

These are the services they currently provide:

• Networking infrastructure (91.1%)
• Mobility sales, services, support (52.7%)
• VoIP-specific sales, services, support (44.2%)
• Telephony sales, services, and support (35.3%)
• Line of business applications (35.7%)
• Database development/programming/development (32.6%)
• Web hosting (27.5%)
• Host e-mail (26.7%)

These are the services they will add:

• VoIP sales, service, support (56.2%)
• Security (36.6%)
• Telephony sales, services, and support (28.1%)
• Web hosting, hosted services (25.5%)

It's interesting that Telecom Agents sell circuits and very few want to sell non-telecom services, but VAR's and MSP's are marching in to take over the Agent Arena.