The Service Inquiry used to be manual paper - now it is a system called NSS. No idea how to access that system.
I tried to order it through the Channel. It is not on the commission schedule so my Channel Manager wrote me, "We need to concentrate on products we get paid for, dry fiber is not one of those products." So nevermind helping the customer. Or sell product and bring in some revenue. Or that the customer has a huge spend with AT&T already. (Or that I just need an SI done - nothing more).
Product Management indicated that AT&T is no longer offering the Dry Fiber product. "The product was removed once the merger between AT&T & Bellsouth took place." But that is erroneous as the following filings will prove.
BellSouth filed to discontinue Dry Fiber service in July 2007 (see letter PDF here). Then AT&T filed with the FCC to withdraw its Section 63.71 application seeking to discontinue its provision of Dry Fiber service in Jan. 2008 (see letter PDF here). It currently is written into the FCC Tariff # 1 as 4-strand fiber transport (see PDF Tariff here).
Next it's over to the CLEC side of the house where the Wholesale account rep says that she only handles UNE. The other Wholesale rep handles FCC tariff items, but not a word out of her yet.
My big problem is that this service is listed in the tariff. It shouldn't be that hard to order service.
Next step for the client is a phone call. Either to call a telecom attorney (either Kris Twomey or Jonathan Marashlian); or to call the FCC Wireline Competition Bureau (202) 418-1500.