One on One with Agents

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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

One on One with Agents

Master Agency Microcorp is holding its One-on-One Event for its agents in Atlanta next week. I will be moderating a session on Trends for 2010 & Beyond, where we will discuss the next series of services that Agents can create revenue streams from. 

You've heard the noise about Conferencing coming from the likes of Premiere and Inter-Call. With the Green movement and the economic realities of cutting down travel expenditures, video and web conferencing are selling. It's just a software application that can be sold as a service - (notice I mentioned app and SAAS there?). It creates a revenue stream for an Agent by cross-selling to your existing client base.

You can also offer Hosted Microsoft Exchange email and the Office Suite software. Alternatives to that would be Google Apps and now IBM LotusLive iNotes.

Managed Services is the new buzz word around the Industry. Outsourcing IT (computer support, server maintenance, software updating and backup) is a growing market segment as small businesses find it harder to keep IT staff in place (and trained). Also, IT is becoming mission critical -- well, access to data, email, voicemail is becoming business critical.

The panel will be with InContact, Sprint and New Edge Networks. We will be discussing 4G and M2M as a growth sector. Private Networking and QOS on the WAN for today's real-time traffic. And finally how apps like UC and Contact Center software can provide agents a renewed high margin business.

Please note I didn't mention Cloud or Virtualization. :)

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