Can You Stop Billing Me?

Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Can You Stop Billing Me?

AT&T terminated the CallVantage service in November. Not only was porting the number out of CallVantage a challenge, but they continue to send me a bill for a service that they terminated!

I can't log in because the phone number is no longer with ATT. So I email for help. After 2 automated replies, I get this:

"Thank you for contacting AT&T regarding 813-XYZ-XYZZ. I do apologize for the inconvenience; unfortunately our Online Department will not be able to handle your request at this time. Our records indicate this telephone number is not an AT&T South East account number please contact your local service provider at 1-866-272-8252 for assistance.

Should you need further assistance or have other questions, please reply back to this e-mail and the AT&T Online Customer Care team will be happy to help you.

We do appreciate your business at AT&T and thank you for your email. It has truly been my goal to provide you with outstanding customer service and hope that you are very satisfied with the service I have provided you today. Sincerely, AT&T Online Customer Care&caseid=XYZ

Sure sounds like they care doesn't it? As I have said time and again, if they shifted their lobbying millions to customer care (REAL customer care) they wouldn't need to lobby.

Also, this adds evidence to my theory that BSS (the billing system) of the ILEC is actually a revenue source.



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