The Customer Comes First

Peter : On Rad's Radar?
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

The Customer Comes First

My interview with fellow agent, David Goodwin of ATC, about the changes in the Agent business in the last 10 years. We talk about Total Telecom Spend, Lifetime Value of the Customer and One Throat to Choke as business terms for agents today.  It's about 22 minutes; give it a listen.

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