CLEC Frustration with RCF

Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

CLEC Frustration with RCF

Two weeks. It took 2 weeks for a CLEC to tell me that they would no-bid a quote for RCF. Three phone conversations where I spelled out plainly that the customer wanted two POTS lines (analog phone lines) and RCF (remote call forward service - basically a phone number on the switch that forwards to another number.) Seems simple enough, right? Nope.

I guess when you are a non-facilities based CLEC, you don't want to say know until you are pinned to the ground. And you want to tell the agent that he doesn't know what he wants - Let us tell you what we can do for you.

This email after the last phone an hour or so ago was the topper.

"Following our recent discussion, Mr. X spoke with someone else in the group and it looks like this particular opportunity is not a good fit for us. my apologies that this took this long to determine this. Hopefully Peter will consider us for other opportunities in the future. Thanks for all your help.

the answer would be: No I won't ever quote them again. If you don't know what you sell, how can I trust that you know how to provision or even bill correctly?


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