The Secret of Sticky

Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

The Secret of Sticky

The secret to sticky customers is the number 3.

Banks as well as the Duopoly understand that customer churn is higher for customers with only 1 or 2 services. At 3 services - the Triple Play - the customer churn is lowest.



Customers don't want a triple play but the bundle is usually cheaper.



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