The port, author and teacher Dr. Maya Angelou passed away this morning. My Facebook feed is full of her quotes this morning. I had heard her quotes, but didn't know who she was or that she originally wrote these quotes.
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
That is a fantastic way to think of sales. That's why sales boils down to creating win-win situations. It's why really good managers tell their sales teams to make a friend first.
It also is a way to view implementation. Customers will remember that the turn-up left them frustrated and angry. That is a very challenging experience to overcome.
"If you don't like something, change it. If you can't change it, change your attitude."
With so many industries and sectors being turned upside down right now - especially telecom - change is inevitable. It's about attitude and planning.
Not all change is bad either, but people like the comfort of the familiar. Yet think about this: what is any fitness regime like diet or exercise? Change.
If you are happy with the ways things are going, continue on your path. If you want different results though, you will need to change something up. And the first thing that will have to change is your attitude or thinking.
The only one who asks for change is a baby with a wet diaper (quote from Chris K., emcee of IGNITE Tampa 2014).