The numbers that ANPI collected from Gartner about VoIP and UC point to market velocity for VoIP.
By the end of 2015, "60% of all North American enterprises will move at least 30% of their voice communication to the cloud" -- Gartner
The IP Voice services market is currently growing at a 28.8% compound annual growth rate -- Gartner
The problem is that most service providers are tripping over their shoelaces while trying to run this race. Here are three laces you need to tie up:
- If you sell VoIP as cheap voice or a replacement system, you are doing a disservice to your company and the customer. The customer will not forgive you and leave - sooner or later.
- You have to implement the service (VoIP or UCaaS) in a repeatable and reliable way.
- On-boarding is where the sneakers meet the road.
Tie your laces, because the race for VoIP has met velocity. Go! Go! Go!