VoIP Velocity, But Tie Your Shoelaces First

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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

VoIP Velocity, But Tie Your Shoelaces First

The numbers that ANPI collected from Gartner about VoIP and UC point to market velocity for VoIP.

By the end of 2015, "60% of all North American enterprises will move at least 30% of their voice communication to the cloud" -- Gartner

The IP Voice services market is currently growing at a 28.8% compound annual growth rate -- Gartner

The problem is that most service providers are tripping over their shoelaces while trying to run this race. Here are three laces you need to tie up:

  1. If you sell VoIP as cheap voice or a replacement system, you are doing a disservice to your company and the customer. The customer will not forgive you and leave - sooner or later.
  2. You have to implement the service (VoIP or UCaaS) in a repeatable and reliable way.
  3. On-boarding is where the sneakers meet the road.

Tie your laces, because the race for VoIP has met velocity. Go! Go! Go!


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