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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

agents

MicroCorp Acquires Another

December 7, 2011

Master Agent MicroCorp announced yesterday another acquisition (following the purchase of 5 Star Communications in June).

Combined the Company will be the largest Telecom Agency on the East Coast.

MicroCorp will also expand its portfolio by signing a strategic partnership agreement with Premier Solutions Group, LLC to provide Technology Solutions throughout the United States.

Atlanta, GA & Lancaster, PA - December 7th 2011 - MicroCorp, Inc., the Nation's leading Telecom Master Agency, announces today the signing of a definitive agreement under which they have acquired the assets of Premier Management Group (PMG) of Lancaster Pennsylvania.

3 Things to Watch for in The Channel in 2012

November 21, 2011

2011 has yielded some surprising momentum for the Channel. With the cable industry, cloud providers and so many other companies making more commitments to the Channel. I think that there are 3 things we need to watch for in The Channel in 2012.

In 2012, we will see more M&A.

Frontier Gets Cell Service, Agents Should Too

November 18, 2011

Frontier Communications has inked a deal to be a channel sales agent for AT&T for voice and data cellular plans, as reported by the Fool. "This was a natural extension of a product that we are not currently offering that would fit well with our product suite," Steve Crosby, Frontier's senior vice president of government affairs and public relations. At least they realize that cellular is an important part of the total telecom send. Do you?

What Will You Be Selling in 2012?

November 16, 2011

Most channel executives will tell you that the 2 biggest products for 2012 will be MPLS and SIP.  It makes sense since the PSTN is being phased out as the telecom infrastructure turns to an all-IP network. It also makes sense that not all traffic can travel (safely, securely or timely) on the Internet, so MPLS becomes the WAN solution for control and privacy.

Ethernet will be the product of choice. No more T1.

Do You Need an Audit?

November 4, 2011

The FCC wouldn't have spent so much time this year on billing problem is cramming or third party billing to your phone bill. Again so big that the FCC had to workshop the issue after three dockets - 09-158, 11-116, 98-170 (from 1998!!).

Members of the Society for Telecommunications Consultants perform audits, assessments and even TEM (telecom expense management).

Channel Ethics: Part V

November 1, 2011

Recently, I learned that a Channel Manager is also an Agent. I asked him about it and his reply: Who better to manage agents than an agent. It makes sense on the surface (like partison). And it is not uncommon.

Agents Need Training

November 1, 2011

According to David Byrd of Broadvox, agents and VAR's need more training when it comes to SIP. As he wrote in his Wild Mushroom post, "Too often we encounter a situation where an agent sells a SIP Trunk with no understanding of the difference between it and a PRI. This can lead to a disastrous situation. First, an agent needs to understand that the bandwidth require per phone call is more with G.711 not less than a PRI.

Cramming Star

October 24, 2011

The Telco Customer Experience

October 18, 2011

There has been some buzz on twitter about the telcos working on bettering the customer experience. Despite JD Powers awards, the average customer is not happy.

Those that are still on Telco 1.0 with POTS and DSL do not have a special relationship. And the fees are piling up.

Those with 3G or 4G wish they were actually getting high-speed broadband.

Those with VoIP - not quite Telco 2.0 - wish the quality was better.

Those customers with Hosted PBX - Telco 2.0 - wish the onboarding was better; the features easier to figure out; and that the quality was better.

The promise of Telco 2.0 and 3G/4G has largely been limited at the customer experience end.









The Panel of 5

October 11, 2011

How does an agent distinguish between five CLEC's if the channel heads of those five companies spend much of an hour saying, "I agree" and "What she said".

That's what happened at the carrier executive panel at the Microcorp One-on-One event last night. Donna Wenk, SVP at PAETEC; Blake Wetzel, VP at CenturyLink; Mike Jerich, VP of Global Crossing and now Level3; Cardi Prinzi, EVP at EarthLink; and Carolyn Rehling, Regional VP of Sales at Sprint sat on a panel as Brad Miehl, CEO of master agency Microcorp, asked about plans for the Channel, products and what we might see in the Industry in the near term.

Everyone said MPLS and SIP -- oh, and Cloud - would be core products in 2012 - even Sprint, who mentioned its global MPLS.



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