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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

agents

Frontier Gets Cell Service, Agents Should Too

November 18, 2011

Frontier Communications has inked a deal to be a channel sales agent for AT&T for voice and data cellular plans, as reported by the Fool. "This was a natural extension of a product that we are not currently offering that would fit well with our product suite," Steve Crosby, Frontier's senior vice president of government affairs and public relations. At least they realize that cellular is an important part of the total telecom send. Do you?

What Will You Be Selling in 2012?

November 16, 2011

Most channel executives will tell you that the 2 biggest products for 2012 will be MPLS and SIP.  It makes sense since the PSTN is being phased out as the telecom infrastructure turns to an all-IP network. It also makes sense that not all traffic can travel (safely, securely or timely) on the Internet, so MPLS becomes the WAN solution for control and privacy.

Ethernet will be the product of choice. No more T1.

Do You Need an Audit?

November 4, 2011

The FCC wouldn't have spent so much time this year on billing problem is cramming or third party billing to your phone bill. Again so big that the FCC had to workshop the issue after three dockets - 09-158, 11-116, 98-170 (from 1998!!).

Members of the Society for Telecommunications Consultants perform audits, assessments and even TEM (telecom expense management).

Channel Ethics: Part V

November 1, 2011

Recently, I learned that a Channel Manager is also an Agent. I asked him about it and his reply: Who better to manage agents than an agent. It makes sense on the surface (like partison). And it is not uncommon.

Agents Need Training

November 1, 2011

According to David Byrd of Broadvox, agents and VAR's need more training when it comes to SIP. As he wrote in his Wild Mushroom post, "Too often we encounter a situation where an agent sells a SIP Trunk with no understanding of the difference between it and a PRI. This can lead to a disastrous situation. First, an agent needs to understand that the bandwidth require per phone call is more with G.711 not less than a PRI.

Cramming Star

October 24, 2011

The Telco Customer Experience

October 18, 2011

There has been some buzz on twitter about the telcos working on bettering the customer experience. Despite JD Powers awards, the average customer is not happy.

Those that are still on Telco 1.0 with POTS and DSL do not have a special relationship. And the fees are piling up.

Those with 3G or 4G wish they were actually getting high-speed broadband.

Those with VoIP - not quite Telco 2.0 - wish the quality was better.

Those customers with Hosted PBX - Telco 2.0 - wish the onboarding was better; the features easier to figure out; and that the quality was better.

The promise of Telco 2.0 and 3G/4G has largely been limited at the customer experience end.









The Panel of 5

October 11, 2011

How does an agent distinguish between five CLEC's if the channel heads of those five companies spend much of an hour saying, "I agree" and "What she said".

That's what happened at the carrier executive panel at the Microcorp One-on-One event last night. Donna Wenk, SVP at PAETEC; Blake Wetzel, VP at CenturyLink; Mike Jerich, VP of Global Crossing and now Level3; Cardi Prinzi, EVP at EarthLink; and Carolyn Rehling, Regional VP of Sales at Sprint sat on a panel as Brad Miehl, CEO of master agency Microcorp, asked about plans for the Channel, products and what we might see in the Industry in the near term.

Everyone said MPLS and SIP -- oh, and Cloud - would be core products in 2012 - even Sprint, who mentioned its global MPLS.



TNCI Files BK

October 10, 2011

The reseller that spent so much effort trying to sign agents up for its Equity Plan - cash out when TNCI sells out - went south today by filing for bankruptcy. TNCI owes $10 million dollars to its wholesale carriers - Sprint, CenturyLink, AT&T, VZ and others. Agents are worried about commission payments paid and unpaid.

[That's all I had at the time and not much has been added.]


An update from a Master Agent: "On Sunday, October 9, 2011, TNCI filed for Chapter 11 Bankruptcy Protection.






How Do You Make it Rain in the Cloud?

October 10, 2011

Here at Microcorp's One-on-One event, I moderated a panel this morning about various cloud services with Level3 (CDN), Cbeyond (Virtual Servers), Intercall (Microsoft 365/Linc), EarthLink (Security), and PAETEC (Visual Messaging). It's an eclectic mix, but that should tell you that there are many ways to leverage this thing called CLOUD to make money.

The Cloud is really a value for IT services. It's about leveraging the technology and the technical skill set of another company in order to let the business focus on their own finctionality, instead of the tech that might help the business operate.

The move to the Cloud by carriers is due to the lack of margin growth in the primary business of access. It's moving up the OSI stack from Layer 1 (wireless, copper, fiber) to Layer 3 (Internet) to Layer 7 (Apps).



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