Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

agents

Contract Termination Class

December 17, 2010

A mandatory webinar on ETF, Contract Termination and Shortfall Charges today. The ILEC starts out by blaming tariffs for the clunky processes that require Agents to spend so much time and effort every single move, add, change and even upgrade. (One question was, "Do you even want more revenue from the customer? [Because you don't act like it!]).

Accolades

December 13, 2010


Since some folks think I don't post any positive stuff, today's post is filled with accolades. Here are some companies that deserve a gold star.

For the sixth consecutive year VoIP Supply has been named one of the Top 100 Private Companies in Western New York. [@GarrettSmith]

Junction Network's just signed their 10,000th customer.


What to Do With a Certified Agent?

December 10, 2010

On the Board call for the TCA (Technology Channel Association) discussing the the next step in the evolution of the Certified Telecom Professional (CTP).

The exam (and certification) is just $199 for member agents (and member VAR's) of TCA. Employees of our Vendor members (Motorola, Qwest, Megapath, Global Crossing, Intercall, XO, Level3, Netwolves, Star2Star, US Signal, Telnes Broadband and SalesStream) can also take the exam.

There has been a groundswell of buzz around the certification. The next step is to get carrier support for the CTP.



Sub-Agent Basics

December 6, 2010

I received an early morning call from the West Coast today from a woman who is a sub-agent selling Sprint mobile services. She's not having a good day. Here's a few reasons why:


  1. She isn't getting paid from her master agent.
  2. She doesn't have a contract in place with her master agent.
  3. She was unaware of charge-backs.
  4. She has no way to track commissions.
  5. She was not clear on who she could sell Sprint mobile services to.

Hence, her not getting paid.


Why You Should Get Certified

November 30, 2010

The Certified Agent is a Go!

November 29, 2010

The only non-profit trade association for telecom agents and VAR's, the Technology Channel Association (TCA) has launched a new and voluntary Certified Telecommunications Professional (CTP) program! This program will advance Agent business relationships and energize the indirect sales channel by:

  • Providing industry developed and approved technical training and knowledge
  • Recognizing accepted standards of professional conduct and experience
  • Verifying the CTP understands critical industry fundamentals of the industry and how they apply to the end users and carriers
  • Validating Agent expertise and inspiring customer confidence
  • Differentiating personal professional development and company reputation
  • Furthering the stature and recognition of the industry-at-large

Be one of the first to achieve the CTP designation. Go to the CTP information section of the TCA web site to learn how and to get started.

8 Questions for Cloud Providers

November 22, 2010

I've done a couple of webinars lately for VAR's and Agents about the Cloud. I think that between SAAS and Cloud, vendors are forgetting that they are selling applications.

I think the disconnect right now is that Agents aren't comfortable selling apps. They aren't comfortable with many of the SAAS Providers.

A New Case of Huh?

November 19, 2010

So back in July, a client asked me to migrate 14 POTS lines from one location to a new office as well as take them back from a CLEC. The CLEC was a rebiller (non-facilities based) and kind of messed up the move. The CLEC continued to be a fly in the ointment through out the process. Ma Bell used every excuse in the book on this one as well.

Renewals and Retention

November 15, 2010

As an Agent are you actively working to retain your customers? Are you working on renewals for contracts ending? If not, commissions will end and the account will be taken over by a corporate salesperson.

"When a MetTel account falls into "Renewal Status" or month-to-month rates/terms, unless an Agent can show an active/current role in trying to "renew" a term on the client, MetTel's internal renewal group will begin to do so, which will forfeit the Agent's commission."

My Take on Stocks

November 10, 2010

So "BroadSoft Inc.(BSFT) shares climbed 43% after the voice-enabling software company reported third-quarter earnings that exceeded estimates," according to MarketWatch. Total revenue increased 22% year-to-year to $22.3 million; up 13% from the second quarter of 2010. License revenue increased 27% year-to-year to $12.9 million; up 22% growth from Q2 2010.

The Buzz around Hosted UC is certainly up, driven by such companies as Polycom and its PR machine.

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