Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

broadsoft

Avaya Has Fallen

November 29, 2016

News out of the Wall Street Journal has Avaya contemplating a Chapter 11 bankruptcy filing and selling off its call center unit.

The problem with Avaya is it is over-leveraged, which we will be saying about many telecom companies in the coming two years. The on-premise or hardware PBX business did not fold like everyone thought. However, it didn't grow either.

UCaaS Round-Up (Tidbits 2443)

November 16, 2016

Nextiva, a Broadsoft powered ITSP, announced at their user conference that it has released a new UC&C or Workplace Comms platform that they created internally named NextOS. Nextiva has 100K SMB customers. It is surprising that they didn't make an SD-WAN announcement, similar to Vonage Biz's SmartWAN or TelePacific's UC-X with SD-WAN options.

When asked if this wasn't just a wrapper around Broadsoft's UC-One or other packages, Nextiva replied, "NextOS was completely imagined and developed in-house."

Marketing Lesson from the Election

November 9, 2016

A couple of marketing lessons from the campaign. (Non-political).

If your Brand is broken, run a Branding campaign not a negative campaign.

When your brand is broken -- maybe your uptime is three eights instead of nines or maybe your customer service is notoriously awful - the buyer doesn't have trust in you.

Is UCaaS Growing?

October 31, 2016

The latest financials came out in the last week. Let's examine if UCaaS is growing.

RingCentral Office annualized exit recurring software subscriptions (ARR) grew 39% year-over-year to $316.8 million. RC says they are growing margins and revenue, while also increasing their losses.

Broadsoft Goes Deep in White-Label

October 31, 2016

These acquisitions are coming faster than I can type!!! Sheesh! Broadsoft is buying VoIP Logic!

This is ironic because when BSFT bought Intellinote and made a bunch of announcements about spreading BroadCloud and BroadBusiness, I remarked they should just buy VoIP Logic.

The State of UC&C - Part 3

September 14, 2016

I have a lot of snippets on the UCAAS and UC&C space to share, in no certain order.

We have seen consolidation in the contact center space - ININ-Genesys and others. It isn't over yet. There are too many players in the marketplace, and for right this moment money is still cheap.

UCaaS: It isn't All Bad News

August 25, 2016

Okay, I will stop picking on UCaaS like I did HERE and HERE and tell you about some good stuff.

VOSS Solutions has been a Cisco shop for many years. Now they are launching VOSS-4-UC, a management platform for the hybrid Cisco and Microsoft environment, which I would imagine is how many Fortune 5000 companies operate. VOSS also hired a Skype for Biz Chief, in a nod to the growth of Office365+Skype4B.

UC Tidbits #2441

July 5, 2016

So many pieces of news about the UCaaS and UC&C segment that I just wanted to cover the highlights (with links) for your perusal.

New ReportsWeb Global UC&C study:

"The global market is gradually experiencing the transition from legacy telephony services and messaging platforms to new UC&C services and platforms. We expect more number of global deployments of UC&C in coming years, driven by growing popularity of applications, such as rich collaboration, mobility, video conferencing, and telepresence." Key word is gradually.

A Big Shift Coming to Telecom

July 5, 2016

Our sector of the marketplace - telecommunications - is about to undergo a change. Yeah, we have been in a shift for a good while, but more is coming.

We went from TDM to VoIP to Hosted PBX to UCaaS to UC&C.

We went from T1 to cable broadband to Gigabit.

UCaaS Tidbits #2440

July 5, 2016

SkySwitch has launched contact center-as-a-service (CCaSS) for its white-label resellers. [channel vision mag]

RingCentral Enterprise with Google for Work is a new partnership. It will chase (far) behind the Microsoft suite.

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