Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

channel

How Important is Retention?

February 27, 2011

For service providers who understand the cost of customer acquisition, retention is an important metric. In fact, Wall Street calls it churn. It has to remain under 2% to be considered under control.

For agents, retention is just as important.

ATTB2B

February 23, 2011

A Revolutionary Agent

February 17, 2011

Level3 Channel Update

February 16, 2011

Yesterday on its partner call, Level3 rolled out Level 3 Business Partner University. Most carriers that I have spoken with understand that educating the Channel is the key to revenue growth. "This training platform was designed to make these self-service modules easier to use with the information that you need to successfully sell Level 3 services - all at your own pace.

MPLS, SIP, Cloud, UC, Convergence - all of these changes are coming at VAR's and Agents at a time when they are still trying to survive the recent economic onslaught.

Satellite Merger

February 14, 2011

Gary Kim writes that Echostar is buying Hughes Communications Inc. A majority of Hughes is owned by investment firm, Apollo Management IV, which, according to the BizJournal already approved the deal. Of course, the FCC has to approve the deal too.

BTW, already there is a hungry lawyer in Florida ready to sue Hughes over the deal for not getting a better deal.

Echostar is in a bidding war with Phillip Falcone's Lightsquared over two bankrupt companies, BDSD and Terrestar. These three wins would give Echostar a dominant place in satellite TV, broadband and manages services associated with its primary business of set-top boxes and Satellite Services.

This news comes right after Echostar acquired Move Networks, an adaptive streaming company for OTT Video.





Agent Podcast: Evan Gillman

February 11, 2011

Two More Acquisitions

February 9, 2011

According to a letter to PAETEC employees, "Earlier today, we announced plans to acquire XETA Technologies, Inc. which will dramatically expand our capabilities to serve customers with unique, equipment-based solutions nationwide. XETA is very similar to Quagga (or what we used to call PAETEC ISG), providing innovative solutions to enterprise customers while delivering exceptional customer service."

PAETEC is using this $61M acquisition to boost its Managed Services business to the enterprise space. But at the same time they are worrying the Channel.

Agent Open Call

February 8, 2011

2011 Will Be Tough

February 7, 2011

Several Carriers have notified agents that in 2011, they will be "managing to their contracts". "Some Carriers are having monthly reviews with their Contract Divisions to see which Agents are not meeting their obligations. While most Carriers were open to allowing Agents to roll their bases under a Master in 2010, we are seeing this to be a lot more difficult in 2011."

I would take this as a heads-up to review your own contracts to see what you need to do to secure your commission streams in 2011.

Congrats to AT&T Partners

February 7, 2011

AT&T announced the 2011 AT&T Business Solution Provider Champions. There are only 3 Gold winners: Cydcor, Presidio and Spearhead. One of the Bronze winners, JBS of Orlando, I have known for quite a few years.

Congratulations to these companies because working with AT&T is a Challenge.

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