Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

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So You Want to Go Retail?

May 5, 2009

When I talk with vendors in this space, they often suggest that getting into Costco or some other Big Box retailer would make their day. My father was a salesperson for P&G for 20 years working with Sam's, BJ's, Stop & Shop and other big chain grocers in New England. (Yes, even Stew Leonard). These chains re-designed aisles based on who was paying for what shelf space - and who was sending in labor to re-configure the aisle.

There's a good blog post here about marketing computer parts.

VoIP in the Channel: You Need a Complete System

May 4, 2009

Over the years I have worked with many VoIP Providers. A good chunk of my consulting is on The Channel, Referral Systems, and Sales Compensation.

There are a number of landmines that can destroy a relationship with an independent sales agent. These include but are not limited to:

  1. Your quoting system (or time to quote)
  2. How you track the sales and provisioning process.
  3. How you track Compensation.
  4. How you handle agents calls / issues / sales / payments.

All of these mines have subsets as follows:

  • What is your number porting process like?
  • What is your training like for customers?

Are You Still an ILEC Agent?

April 7, 2009

This from Telephony online and the Convergence Consulting Group:
The latest in an annual study of the bundled services market shows US telecom service providers are losing wireline voice customers at a faster pace and being transformed in the process into companies that will look very different from their traditional telecom roots. The Battle for the American Couch Potato: Bundling, TV, Internet, Telephone, Wireless, released this week by the Convergence Consulting Group, shows maintaining a broadband connection is increasingly important to telecom providers, as wireline voice services become much less important.
If you look at the numbers in that PDF report and you still think that the QBPP is a viable option or that the last 400K businesses in the BellSouth region will somehow see the light and convert, I have some land for you in South Florida.

I have written about this in years past: the telcos have finally hit the wall. Everything is flat or down now: TV, wireline, cellular, and broadband.


Telecom is Broken Part III

April 6, 2009

So a client calls me. An agent sent him an unsolicited quote for 10MB of bandwidth over Ethernet for a ridiculously low quote. Since I have a long history with the client, he offered me the chance to match it and take the order.

So I go back to the carrier and ask for a match. I'm told no.

The Energy Game

March 23, 2009

Did you know that as an agent you can broker energy? Paetec is plugging agents into the energy business - after it purchased an energy broker. I know a couple of agents that have been in the energy business for a while. I don't think it can replace its telecom business.

In other energy news, the telecom companies are also looking to get into energy management in the way of the smart home.

Times They are Re-Channeling

March 16, 2009

At the Channel Partners Expo, on individual calls with agents, and on a conference call with a bunch of agents today, I noticed something big: the Channel is shifting.

I have known for a while that VAR's would replace the traditional telecom dialing-for-dollars, save-you-10% agents. It's coming because sales cycles are longer; the product set is very different; and it's all about IP and Apps. (Net-head versus Bell-head).

There's another shift happening: agents are banding together every way they can to get leverage against the carriers, who hold too much power. It started bubbling  in 2007 with my post called What's a Partner Worth?



Where's ACC Business Going?

March 12, 2009

ACC Business is a subsidiary of AT&T. It uses the AT&T network to provide voice, data and Internet services to small and medium business via agents only. ACC Biz does not have a direct sales force. Tech support and billing through ACC Biz is actually more customer friendly than using AT&T.

Correction on Airband

March 11, 2009

AT&T Striking and Hiding

March 11, 2009

It looks like AT&T is heading for a strike. Most people at AT&T I know have already been cross trained (I use that term loosely) to handle union jobs. A wholesale account manager will be heading to Michigan to be a T1 installer. Nice. Glad I don't have any AT&T orders in the system.

Also, it looks like AT&T is keeping its sales meetings quiet.

What Would You Do?

March 9, 2009

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