Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

cloud computing

Oh, the Promise of UC

July 24, 2015

"Research released by MDS noted that 75% of IT and telecom decision-makers were actively seeking to move towards a UC infrastructure sometime in the imminent future."[source: CV]

According to an Infoweek survey, "more companies are using Unified Communications than ever before, both premise-based and cloud-based solutions. In fact, the percentage of participants that have a UC solution increased from 38% to 44%, with another 25% planning on deploying a UC solution in the near future." [source]

Two problems with this research: (1) the term UC means nothing, so one person could be thinking Office365 and another is thinking a full blown UC platform from Unify or ININ.

Sales is Transitioning, Are Salespeople?

July 17, 2015

Insurance companies had to learn how to sell in today's marketplace, too. (See GapingVoid here.) It is the age of the smarter conversation.

Sales has to be about the business and its goals and outcomes. Otherwise sales cycles will increase and transition to IP and Cloud will stall.

The Dip for Channel Partners

July 8, 2015

In the Art of Charm podcast with Seth Godin is a good listen, especially when Seth explains The Dip (at 8:30).

On the pre-med school path in college, The Dip is Organic Chemistry. You have to pass it in order to even think about succeeding in med school.

I think in telecom The Dip is cloud services.

What Do You Do When Gigabit is $70?

June 30, 2015

There has been a flurry of announcements about Gigabit broadband around the country - in Detroit, San Antonio, and so many major cities by the Duopoly.

So what does a channel partner do when Gigabit is just $70?

You can try to sell it, but who wants to even do the paperwork for a $70 circuit?

Usually there is a triple-play bundle (even to businesses) for no more than $300.

Demystifying the Cloud

June 9, 2015

Merger Noise in June

June 9, 2015

BroadSoft gobbled up mPortal, which "designs and develops customer experiences across mobile, web and other connected devices." [Marketing noise for app and portal.] It turns out that BroadSoft Design is actually mPortal. It has something to do with BroadSoft's UC-One.

The IOCs and RLECs are in the midst of a tempest due to USF Reform and other legislative changes taking place. A consortium of (unnamed) Independent telcos bought Codero.

4 Acquisitions Noted (+2)

May 7, 2015

I missed the announcement that BAE was acquiring SilverSky. SilverSky was a combination of Perimeter Internetworking and Silver Sky that was a major cyber security and network security firm used by a number of large service providers. BAE is a large, global defense contractor.

"Metalogix, the premier provider of management software to move, manage and secure content for Office 365, SharePoint, OneDrive for Business, Exchange, Box, Dropbox, Amazon, Google and other leading enterprise content management (ECM) systems, announced today that it has acquired MetaVis Technologies. MetaVis is widely known for its innovative and unified cloud collaboration service management platform." [I would have just said Microsoft Partner, but I guess that doesn't cover it.

Why Aren't You My Customer?

April 17, 2015

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career and was the primary trainer for both Nextel and Sprint.

The big take away is the question: Why aren't you my customer? It is an important question.

Citrix and Grasshopper Make a Good Pair

April 8, 2015

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio and ShareFile. Citrix is firmly in the cloud, collaboration and remote worker space. Nabbing Grasshopper was probably a good move.

Grasshopper is auto-attendant in the cloud for about 150K very small businesses. I am not certain that those 150K VSB do use or will use other Citrix products.

Customer Experience is the Next Level

April 7, 2015

Saw this today from Evan Kirstel: "Accenture and Alcatel-Lucent Helping Telefonica Enhance Experience For Consumers in Europe and Latin America". The strategic partnership between Accenture and ALU combines the PS of the consulting firm with the hardware of ALU. Integration of software systems is required for the customer experience (and adoption of services) to increase. Unified Communications means unifying the various components - texts, email, faxes, vociemail, chats, video, social media - into one inbox (especially for the contact center agent).

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