cloud computing

Thoughts on Deploying Cloud

March 7, 2011

In this 13 minute interview with Dale Frohman of The Frohman Group , we discuss Cloud Deployment in the business.

Deployment of Cloud services is much easier in the small business space (under 100 employees), because typically this is not a complex network infrastructure. The first hurdle to Cloud Deployment is the complexity of the network environment.

Some systems just can not be moved to a cloud platform.

Posted in apps, cloud computing, data center, organizations, smb, technology

VAR's in the Cloud with HyperOffice

March 7, 2011

A podcast interview with Farzin Arsanjani, President of HyperOffice, discussing the opportunity for VAR's in the Cloud. HyperOffice is a SAAS provider that recently released a white paper that focuses on reseller opportunities in cloud messaging and collaboration, one of the fastest growing cloud markets. The largest opportunity for VAR's is to be the Trusted Advisor to businesses, who do not know what cloud provider to choose; whether or not cloud is for their business; and what a cloud deployment looks like (and how it will change their business process.

Posted in VAR, agents, channel, cloud computing, smb

My EarthLink Strategy

March 4, 2011

When I analyze the four CLEC components of the new EarthLink Business, I wonder what Atlanta will do with it.

Deltacom had a huge fiber network (IFN) that essentially went under-utilized. In my experience, many employees did not know about IFN. Assets like lit buildings, collocations, colo gear, and the fiber maps are crucial to revenue generation from those hard cost assets.

Posted in CLEC, Marketing, PBX, VAR, agents, broadsoft, channel, cloud computing, colocation, ethernet, fiber, mergers, mpls, sales and selling, sip trunking, smb, telecommunications, wireline

Why Do I Have To Give You That Info Again?

March 1, 2011

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of apps, systems, data.

For example, a customer calls an 800 number of a company that bought two companies - and integration is complete. Except it isn't. The company uses a couple of call centers to fulfill customer service.

Posted in Marketing, cloud computing, communications, technology

ATTB2B

February 23, 2011

This is what Ma Bell is pushing through sales channels:

·         Hosting & Cloud Services
·         Application Services for Small Business
·         Mobile Applications
·         Small Business Bundles
·         Unified Communications

Notice what is missing? Internet Access, Voice, WAN. Welcome to the end of the PSTN.

Posted in cellular, channel, cloud computing, smb, unified communications

2011 Will Be Tough

February 7, 2011

Several Carriers have notified agents that in 2011, they will be "managing to their contracts". "Some Carriers are having monthly reviews with their Contract Divisions to see which Agents are not meeting their obligations. While most Carriers were open to allowing Agents to roll their bases under a Master in 2010, we are seeing this to be a lot more difficult in 2011."

I would take this as a heads-up to review your own contracts to see what you need to do to secure your commission streams in 2011.

Posted in agents, channel, cloud computing, commissions, sales and selling

The Emergence of Cloud Telephony

February 2, 2011

So my panel this morning on Trends and Future of VoiP/Telco 2.0: the Emergence of Cloud Telephony with Cbeyond and Dialogic was standing room only. The slide deck is here:ITEXPO-East-2011-Emergence of Cloud Telephony.

We discussed the trend of SMB to move to the Cloud for not just Voice. We hit on deployment, security, Fax over IP, and benefits.

Posted in cloud computing, economy, hosted uc, saas, smb, technology, unified communications, voip

TWC Snags Navisite

February 2, 2011

Image via Wikipedia

When I first heard the news last night, I thought that TWT (tw telecom) had scoooped up Navisite. Instead, it's TWC (Time Warner Cable) that is paying $230M for the hosting company. The MSO gets 1200 clients and 10 data centers including 2 SAS 70 Type II centers.

Since TWC (and Comcast) compete with VZ, perhaps the VZ acquisition of Terremark sparked this move. VZ is also breaking ground on a data center near Niagra Falls in NY. Windstream bought a hosting solution and CenturyLink is merging with Qwest and its chain of CyberCentres. It's the best guess for the future as more and more data and apps move into The Cloud.

Posted in apps, cableco, cloud computing, data center, mergers

Verizon Changes Commissions

January 31, 2011

Shockingly, Verizon has dramatically changed their commission structure for 2011.

The changes are effective for all orders issued into Verizon's legacy system after 1/1/2011.

Commissions have moved from a Residual and Acquisition structure, to an all Acquisition (up-front) structure.

Commissions for all products will be capped, being paid as if they were 1-year-term deals.

Posted in CLEC, agents, cellular, channel, cloud computing, commissions, fiber, sip trunking, smb, telco, wireless, wireline

Changes in Customers, Changes in Attitude

January 30, 2011

In an article by Gary Kim, Matt Bramson, Inphonex chief marketing officer, sais some interesting things about telecom sales to SMB.

Bramson suggests that "People also increasingly are comfortable configuring their own solutions and are used to getting support from user communities. ...

Posted in Marketing, agents, apps, bandwidth, broadband, channel, cloud computing, commissions, saas, sales and selling, smb, technology, voip

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