Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

cloud computing

Why Do I Have To Give You That Info Again?

March 1, 2011

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of apps, systems, data.

For example, a customer calls an 800 number of a company that bought two companies - and integration is complete. Except it isn't. The company uses a couple of call centers to fulfill customer service.

ATTB2B

February 23, 2011

2011 Will Be Tough

February 7, 2011

Several Carriers have notified agents that in 2011, they will be "managing to their contracts". "Some Carriers are having monthly reviews with their Contract Divisions to see which Agents are not meeting their obligations. While most Carriers were open to allowing Agents to roll their bases under a Master in 2010, we are seeing this to be a lot more difficult in 2011."

I would take this as a heads-up to review your own contracts to see what you need to do to secure your commission streams in 2011.

The Emergence of Cloud Telephony

February 2, 2011

So my panel this morning on Trends and Future of VoiP/Telco 2.0: the Emergence of Cloud Telephony with Cbeyond and Dialogic was standing room only. The slide deck is here:ITEXPO-East-2011-Emergence of Cloud Telephony.

We discussed the trend of SMB to move to the Cloud for not just Voice. We hit on deployment, security, Fax over IP, and benefits.

TWC Snags Navisite

February 2, 2011

Verizon Changes Commissions

January 31, 2011

Shockingly, Verizon has dramatically changed their commission structure for 2011.

The changes are effective for all orders issued into Verizon's legacy system after 1/1/2011.

Commissions have moved from a Residual and Acquisition structure, to an all Acquisition (up-front) structure.

Commissions for all products will be capped, being paid as if they were 1-year-term deals.

Changes in Customers, Changes in Attitude

January 30, 2011

In an article by Gary Kim, Matt Bramson, Inphonex chief marketing officer, sais some interesting things about telecom sales to SMB.

Bramson suggests that "People also increasingly are comfortable configuring their own solutions and are used to getting support from user communities. ...

VZ Buys Terremark for $1.4B

January 28, 2011

I was shocked last night when I read that VZ had purchased Terremark for $1.4B. It reminded me of MCI Worldcom buying Intermedia just to acquire the Digex assets. It really is all about Cloud these days! Rackspace and Savvis are home counting out the stock options.

The Future of Bell DSL

January 27, 2011

AT&T announced that they "nearly" hit 3 million U-Verse TV customers. In comparison, Bell added 2.8M new wireless customers in the 4th quarter and sold 4.1 million iPhones´╗┐. Bell has 95M wireless subscribers. [see PDF].

Simply Put: The Cloud

January 12, 2011

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