Peter : On Rad's Radar?
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.


The Cloud Communications Alliance in Clearwater

February 5, 2013

Is it Cloud versus Agents?

May 2, 2012

Is it Cloud versus Agents?

As an Agent, I sell bandwidth and transport almost exclusively. I am learning that the Channel does not want that business. The carriers do, but on the wholesale/carrier side.

Why Did ShoreTel Buy M5?

February 10, 2012

Recently, M5 Communications was acquired for about $160 million by ShoreTel. The premise PBX vendor had a bad quarter and caved to the pressure of Hosted PBX. Avaya, Interactive Intelligence and MITEL have hosted offerings. At some point, ShoreTel had to jump on that bandwagon - due to the big opportunity (ask any analyst) and the threat that cloud comm places on premise only sellers.

I think some of that money - now $162 M based on the stock - was for Dan and his team to stay on and continue to run the machine.

A Lesson From Netflix for You

December 4, 2011

Netflix lost 800K customers last quarter. In this article, Netflix explains that it made some errors in communication and branding. Netflix did a poor job of communicating the price increase to its customers. It did a poor job of explaining its value proposition as well.

The Future of Media

September 30, 2011

The buzz is that email is dead. Oh, voice is dying also. And if you believe all the hype, sell your airline stocks since video conferencing and tele-presence will replace travel.

"A company's corporate website is the top source of new sales leads--second only to personal connections and referrals, and more than seven times more effective than social media, according to a 2011 Demandbase National Marketing and Sales Study released today by marketing technology company Demandbase and online business network Focus, according to an article in the Tech Journal South.

What To Do in Austin Next Week

September 6, 2011

Next week is the first time the ITEXPO West will be in Austin, TX. It's my first time in Austin (or Texas for that matter).

Once again, ITEXPO will be the home to a lot of great content. This time I am moderating two panels under the Social CRM Expo. Top 10 Tips for Online Marketing on Wed. at 2 PM with Shawan Vercher, Kyle Flaherty and Rusty Shelton.

Smoothstone Gets Bought

April 20, 2011

Consolidation continues in the Hosted VoIP space as West Corporation, which owns Intercall, Intrado and other businesses, acquired Smoothstone today for $120M. This is on the heels of InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, acquiring Preferred One Stop Technologies Limited ("POSTcti"), a leading provider of components, systems, professional services and hosted services for Unified Communications ("UC") in Europe on February 1st. [POSTcti provides Unifiied Desktop primarily].

This certainly helps West to become a big player in the Hosted UC space globally. SmoothStone expanded into Europe back in November (on the MPLS network of Masergy).

IBM's New(er) Strategies

March 29, 2011

Image via Wikipedia

At IBM's Lotusphere this year (Feb. 1), IBM rolled out strategies for Cloud and Social Media.

IBM identified 5 ways that partners could benefit from the Cloud. They are as follows:

  1. Cloud Application Providers - deliver business apps via a subscription model through the cloud such as SAAS
  2. Cloud Builders - design, build and manage clients’ cloud needs, typically integrating with existing infrastructure.
  3. Cloud Infrastructure Providers - provide a public cloud infrastructure or Platform as a Service (PaaS) on which app can be hosted.
  4. Cloud Services Solution Providers - resell multiple public cloud services and offer complementary services such as training and integration.
  5. Cloud Technology Providers - provide the tools, services, and technologies, such as cloud management, billing metering and monitoring — that help clients use the cloud more effectively.

These are ways for VAR's to stay in the business of providing applications and associated services.

According to some PR sent my way, " IBM is the largest consumer of social technologies.

Why Do I Have To Give You That Info Again?

March 1, 2011

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of apps, systems, data.

For example, a customer calls an 800 number of a company that bought two companies - and integration is complete. Except it isn't. The company uses a couple of call centers to fulfill customer service.

Net-heads Grab the Gold Ring

January 3, 2011

Over on Voyces Larry Lisser blogs about 4 communications startups that received funding in 4Q2010.  (Pertinent because Communications Startup Camp is in less than a month on Feb. 3 at ITEXPO!) What made the story stand out for me is that all the innovation in communications is coming from Net-Heads not Bell-Heads. Software developers are shipping great Art.

Verizon coming up with another stupid slogan or the ability for a largely technophobic consumer to watch the same movie on 3 devices is not a great advance.  I'll give them some credit for the social networks widgets, but again not easy for the general public to pull off.

Meanwhile Net-heads are making mashups; designing friendly UI; and allowing the small business to take full advantage of the web/apps/cloud.

For example, Tampa local's Charles Armstrong launched the iPhone app Tour Wrist in 2010 at TEDX Tampa Bay

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