Peter : On Rad's Radar?
Peter

On Rad's Radar?

| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

expo

Microcorp_2.jpg

5 Tips for Speakers

February 8, 2012

I'm not the best speaker. I'm still nervous and anxious before every talk, even when moderating. But I prepare for every talk - whether I am a moderator, panelist, keynote, trainer, or co-host. Here are some things that speakers do wrong:

1.

Posted in PR, conferences, expo
social-media-noise.jpg

Social Media Channel Integration

February 7, 2012

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.

There are five steps a company needs to take to implement social media strategy in a contact center.

Monitor social channels Decide on Relevance Assign employees to tasks Establish Policies Design procedure for interacting with the rest of the Org

The contact center could be monitoring for leads, complaints or opportunities on social media platforms. These platforms can include twitter, Facebook, Google+, Yahoo! groups, forums, LinkedIn or any of the other thousands of online communities and networks that exist.

It is a way for call center to move from a cost center to a revenue center.

Posted in Internet, Marketing, expo, organizations, social network

Educating the Channel with Certifications

February 7, 2012

One of the panels last week at ITEXPO was titled Educating the Channel with Certifications. When you consider that as a founding board member and current VP of the Technology Channel Association, education is a primary objective, this topic was relevant. The panelists were Louis Haynor, CSO at Alteva, and Jim Riley of Apptix. I didn't know that Apptix was an agent of Alteva and had been through their certification program.

Posted in agents, broadsoft, certification, channel, expo, hosted uc, sales and selling

Day 3 at ITEXPO

February 2, 2012

An eclectic mix at dinner at The Forge tonight. Greg Nielsen at Data Foundry who is celebrating both being a nominee for Austin 40 Under 40 and selling out the 1st phase of floor space in Texas 1.

My cranky b@stard pal Antony Francis from Head of Lettuce Media who is on my Social Media Strategy panel at 9 am tomorrow.

Melanie Sunahara of Cbeyond was quizzing Greg on Data Foundy and GigaNews, while chatting with Mike Grossman from Netwolves about the Channel. Grossman has a new position in Biz Dev with Netwolves.

Anthony Jett from IIS Group spent the evening talking M+A and Hosted VOIP.

Good food, good conversation. It's why I like ITEXPO. Off to Mangos!

Posted in expo

ITEXPO Day 2

February 1, 2012

Rooms have been full here at the Miami Beach Convention Center for Day 2 of ITEXPO. Stop by my session on Channel Certification at 2:30.

 

Posted in expo
thinking2.jpg

Day 1 at ITEXPO

February 1, 2012

I had a couple of good conversations today. One was with Greg Plum who has embarked on a new chapter in his career at StartMeeting.com. Plum is exciting about building the channel for this start-up conferencing company for a number of reasons, not the least of which is that he believes that StartMeeting.com will be a disruptor, a serious game changer in the conference space. They offer conferencing - audio and web - like so many others, right? It is HD audio though.

Posted in Marketing, PBX, VAR, agents, channel, conferencing, expo, sales and selling, training, video
itexpo.png

Look for me in Miami Beach Next Week

January 26, 2012

Next week is ITEXPO East 2012 in Miami Beach at the convention center. I arrive around 11 AM on Tuesday for Editor's Day. There are a number of all-day events going on Tuesday like InsightPRM's Sales Management training and the Avaya seminar.

Not surprisingly, most of the buzz around the show is on Startup Camp Comms, which is Thursday at 4 PM with keynote from Sir terry Matthews, founder of MITEL. Four start-ups will be pitching as well.

I have 5 slots this time.

Wed.

Posted in Marketing, TCA, agents, channel, conferences, expo, social network, wireless

Are You Going to ITEXPO?

December 28, 2011

It's just about a month away from  ITEXPO East 2012 that starts January 29, 2012. The Lowes Hotel is already sold out in Miami Beach. 

I am moderating 4 sessions this time. Here they are:

2/1/2012 @ 11:00-11:45am - TRACK: Customer Engagement -- "Social Media Channel Integration"

2/1/2012 @ 2:30-3:15pm - TRACK: Next Gen Service Provider -- "Educating the Channel with Industry Standard Certifications"

2/3/2012 @ 9:00-9:45am - TRACK: Customer Engagement -- "Does Your Business Have a Social Media Strategy?"

At 4GWE on Friday the 3rd at Noon, I will be moderating "Wireless Access Open For Business" where we will be discussing fixed wireless as a last mile access choice. Then we will have an open discussion, kind of an Un-Conference.

You can register for ITEXPO or MSP World or Cloud Comm Summit for $99 until 12/31/11. You can register for 4GWE here.

Posted in FCC, agents, cloud computing, conferences, expo, social network, wimax, wireless
bsft.jpg

It's Monday So Lots Happened

October 17, 2011

Polycom bought Vivu, a video collaboration company, to help Polycom push it's Presence gear. Video, video, video. Yet I never have video calls or video call requests. To me, I wish you would work on the phone part.

Posted in FCC, Marketing, PBX, broadband, broadsoft, cellular, conferencing, expo, hosted uc, privacy, sip trunking, unified communications, video, voip, wimax, wireless
MP_wholesale_home.jpg

MVNO and Name Changes

October 3, 2011

Here at COMPTEL there have been some announcements. The big one is that Sprint has signed up two new MVNO's - XO and Easton Telecom. Easton Telecom is a reseller CLEC that has contracts with 100+ carriers (according to its PR). The interesting move comes from XO whose interim CEO inked an MVNO deal with Sprint.

Posted in cellular, expo, fiber, wireless
1 2 3 4 5 6 Next

agents apps att broadband broadsoft cableco cellular channel partners clec cloud communications cloud computing commissions data center duopoly economy FCC fcc financials google hosted pbx internet itexpo marketing merger mergers politics rant sales selling sprint TCA telecom is broken UC unified messaging VAR voip vz vzw wireless wireline

Featured Events