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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

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How To Win at UCaaS

February 3, 2016

Wainhouse research says that the UCaaS industry will grow at a rate of 24% year over year. 8x8 is doing that with their revenue. "Total revenue of $53.2 million increased 29% year-over-year; service revenue of $48.9 million increased 29% year-over-year," despite still losing money.

Seeking Alpha wrote, "RingCentral's move upmarket is substantially increasing their revenue per seat and allowing them to drive the top line." Well, same thing at 8x8, which raised its ARPU to $369 from $305 last year.

Monday Morning Thoughts on Sales and Strategy

February 1, 2016

This testimonial for ANPI by an RLEC is worth listening to just to understand the thinking behind moving to cloud comms. Try at least the first 90 seconds.

Seth Godin's blog today describes not a pyramid, but a Frustum. Seth uses the music business as the example, but I see it in the telecom industry today.

The Gist of ITEXPO

January 29, 2016

ITEXPO just ended in Fort Lauderdale, where it was for quite a few years. (The Miami Beach Convention Center is being renovated.) Here are a few things I saw at ITEXPO:

SD-WAN is a better term than SDN (software defined network) and dynamic bandwidth is a better way to talk about it to your customers.

The data center is a pivotal part of any network - VoIP, Enterprise or Service Provider.

Channel Partner Take-aways from CVX

January 29, 2016

Channel Vision Expo is collocated with ITEXPO. This year MSP Expo was also collocated and Microcorp's Partner learning experience was down the street. (Telarus had an event the week before and Metro Connect for carrier execs was in Miami Beach the same week. It was Telecom week in South Florida, although I didn't see Sam Levine and a few other agents I usually run into.

Telecom Disruption

January 24, 2016

You read about disruption in other industries with household names like Dropbox, Uber, AirBnb and Netflix. Telecom is being picked apart the same way Craigslist started the revenue decline for newspapers.

No one makes voice calls any more. It is all text and chat.

Broadsoft's UCaaS Predictions

January 21, 2016

Broadsoft did a global survey of UCaaS penetration.

"The survey of 129 global service provider and industry leader respondents revealed cloud UC market penetration could grow 3x in the large enterprise segment, 7x in the mid-market segment and almost 5x in the small business segment by 2020."

Globally they surveyed 129 providers, which is less than half of just its base of US customers, about a third of its global clientele and about 5% of Hosted VoIP providers in North America. A small sample.

Competing in SaaS or VoIP

January 19, 2016

In this growth hack article, there a number of good points about SaaS companies that can be extended to the VoIP space as well. (Voice is just an app today, right?)

"SaaS is getting increasingly competitive." You think? Look at all of these marketing apps.

Uh Oh, Microsoft is Closing the Gaps

January 15, 2016

Some folks think I am picking on the VoIP space (see this post). Maybe I am. Hosted PBX started for me in 2003 when Broadsoft's second customer rolled out its platform and signed me up as their first agent. It has been a struggle ever since.

Is There Anything Impressive About VoIP?

January 11, 2016

I am getting peppered with email invites to lunch-and-learns, webinars and other events to learn about "impressive" companies. Is there anything impressive about VoIP? Is anyone doing anything really unique? I am having a hard time thinking so.

The US VoIP Market 2016

January 6, 2016

In most topics there are 1 or 2 clear-cut winners (see here). In email, it is Gmail. In Office suites, it is Microsoft. In desktop O/S, it is still MS, despite a flood of Macs. In phones, it is Apple and Android.

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