Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

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UC Tidbits #2441

July 5, 2016

So many pieces of news about the UCaaS and UC&C segment that I just wanted to cover the highlights (with links) for your perusal.

New ReportsWeb Global UC&C study:

"The global market is gradually experiencing the transition from legacy telephony services and messaging platforms to new UC&C services and platforms. We expect more number of global deployments of UC&C in coming years, driven by growing popularity of applications, such as rich collaboration, mobility, video conferencing, and telepresence." Key word is gradually.

A Big Shift Coming to Telecom

July 5, 2016

Our sector of the marketplace - telecommunications - is about to undergo a change. Yeah, we have been in a shift for a good while, but more is coming.

We went from TDM to VoIP to Hosted PBX to UCaaS to UC&C.

We went from T1 to cable broadband to Gigabit.

UCaaS Tidbits #2440

July 5, 2016

SkySwitch has launched contact center-as-a-service (CCaSS) for its white-label resellers. [channel vision mag]

RingCentral Enterprise with Google for Work is a new partnership. It will chase (far) behind the Microsoft suite.

The Struggle of the Channel Managers

June 23, 2016

One big struggle of the channel managers is to get agents to sell deeper into accounts. The providers would like more than Internet and Voice to be sold.

If you have been at a master agent roadshow or conference, you know that what we will call fringe or non-mainstream vendors are looking for attention. Also, the most popular brands are looking to push new product lines.

Selling UCaaS as a Solution with Velis4

June 17, 2016

It Got Complicated

June 15, 2016

PRI's were easy. They are based on a standard. There were only two configurations that the gear could have. It worked 99% of the time. Now we have SIP Trunks to replace PRI and POTS.

Tidbits #2438

June 7, 2016

Data Center, M&A, BK, Innovation, UCAAS and more in this episode of Tidbits.

Sendhub,a business SMS provider that raised $10M, was acquired by Cameo Global, a global managed IT shop that does some contact center work.

Salesforce's leadership position in CRM now gets e-commerce with Demandware $2.8B acquisition

The Telecom Long Tails

June 7, 2016

The Telecom Channel Partner Long Tail. 95/5 off-setting Pareto's Principle of 80/20. However, effort and real dollars are spent on the unproductive 95%. That is money and energy that could go into producing partners or marketing.

I talk about what an Aligned Partner is in my Channel Playbook.

In 2006, Alec Saunders and Chris Wood had a discussion about the Voice Long Tail (see here and pdf).

Another UCaaS Acquisition

May 31, 2016

Last week I reported some M&A here. The M&A Train keeps running.

Broadsoft has bought another company. No more internal innovation (still no Slack or Skype integration either!), just inorganic moves - Transera, Lenoid and PBXL.

Is Hosted PBX the Emperor's New Clothes?

May 27, 2016

Since 2004 when I started blogging, I have blogged about a hardware solution less than 2 dozen times - and not one product review. I have talked with OneAccess, a hardware company that was launching a new line of IAD's that was aimed at my clients, but no product review. I have mentioned other IAD vendors, like Edgewater, and even mentioned PBX vendors in passing (Avaya, Shoretel, 3CX, etc) when discussion premise versus hosted.

Lately, the PBX manufacturers have contacted me.

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