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CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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The First Woman Chair at the FCC

May 22, 2013

I don't know much about Mignon Clyburn, except that she is the first acting chairwoman of the FCC. Congrats!

She will be acting chair until Congress approves the appointment of Wheeler to the Chair. Considering some federal judges are waiting 700 days now for appointment, who knows how long this will take.

Posted in FCC, Internet, duopoly

Tagged: duopoly, FCC, Internet : Related Tags: chair, clyburn

Some Channel Changes

May 22, 2013

Telecombrokers re-branded as Telecom Brokers and moved into a huge office.

Mark Sondergaard went to MessageBroadcast. Aric Applefield went to Intelysis.

Peter Keane sold his master agency business to focus on Salesforce apps that can create agencies and brokerages.

Still more to come because it looks like musical chairs out there.

Posted in channel

Tagged: channel partners : Related Tags:

CloudTC and N-Able Acquired

May 22, 2013

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure," according to news reports. I really liked this phone when it came out. It was ahead of the curve. CloudTC was a Startup Camp Comms candidate.

Posted in PBX, hosted uc, managed services, mergers

Tagged: hosted pbx, itexpo, mergers, phone system, RMM : Related Tags: vixtel, cloudtc

Internet is like Electricity

May 21, 2013

"People there told me that incoming businesses care more about access to fiber than any other attribute in a building," Susan Crawford said in a phone call. "It's very much like electricity. They want reliable service at a reliable cost." But businesses don't have to check to see if other utilities are available -- they know that electricity, water and phone are available every where. But businesses know that high speed Internet is vital to business success.

Posted in Internet, fiber

Tagged: fiber, internet : Related Tags: electricity, check, businesses, fiber

4 Companies Own the Network

May 21, 2013

Susan Crawford "argues that the airwaves, the cable systems and even access to the Internet itself have been overtaken by monopolists who resist innovation and chronically overcharge consumers. She explained that wired and wireless connections, building blocks of modern life, are now essentially controlled by four companies." TWC, Comcast, ATT, VZ. Who would disagree?

The full story is in this NYT piece.

Posted in CLEC, FCC

Tagged: clec, comptel, FCC, rant : Related Tags: comptel, spectrum

Do You Need a Coach?

May 20, 2013

"Everyone needs a coach!" That is how Bill Gates starts his TED Talk. We talk about gamification. What we really need to do is treat business like sports. Hey, the NFL is seeing record revenues, which means they must be doing something right.

Posted in organizations

Tagged: coaching, education, hiring, talent : Related Tags: religion concussions, concussions because, talent, business, programs, coach

10 Lessons from Volleyball

May 20, 2013

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor and outdoor. I have even gotten to train with a couple of the greats (like Misty May and Karch Kiraly). There are at least 10 lessons I have learned in volleyball that work in business.

Posted in organizations

Tagged: hiring, strategy, volleyball : Related Tags: karch kiraly, better, players, volleyball, karch, lessons

What Does Your Customer Want?

May 16, 2013

A great read in INC magazine. What does your customer want? "The reason that they're turning to you and your firm is that they're stuck and need your help. Therefore, you must be able to bring something new to the table."

Posted in cloud computing, sales and selling

Tagged: sales, selling : Related Tags: cloud services, services, cloud, needs, customer

M&A: 3 UC Deals and a Cable

May 16, 2013

Well, it was quiet, but now M&A is heating up with the weather.

"Private equity firm GTCR has acquired NewWave Communications from Pamlico Capital." NewWave is a cable company in the Midwest with 90,000 subs.

Iotum acquired FreeConference.com when it bought the assets of GCP. Calliflower is a conferencing service owned by iotum.

Posted in cableco, hosted uc, mergers

Tagged: cableco, comcast, hosted pbx, mergers, UC, vz : Related Tags: hosted, years, broadsoft, customer, comcast, integration

Are We Still Talking About the Phone?

May 15, 2013

It is still about the phone.

Cell companies are stuck. After years of leveraged cool handsets to drive sales, cellcos are stuck as hardware providers - subsidized hardware too.

Cellcos aren't alone.

Posted in cellular, mobile, voip

Tagged: byod, cellular, itsp, phone system, voip : Related Tags: phone companies, phone company, device phone, stuck hardware, phone, hardware

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