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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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Increasing Productivity is a key aspect of small business voice telephony solution

  There are lots and lots of features with voice telephony solutions.  It’s important not to get carried away with all of...

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The Status of WebRTC

It’s been quite a while since I wrote about the status of WebRTC.   And quite a bit has happened in that time.  ...

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The Beginning of 2017

January 3, 2017

Wired has two articles about Amazon becoming an ISP; and Google FB Amazon taking over for the telcos.

"Put it all together and you can see a day when you're watching content that Google produced disseminated via infrastructure that Google owns on a phone that Google made using wireless service Google brokered." Amazon tried it and failed. Google's phones are nice, but the Fi service has done about as well as Google Fiber.

The opposition - the cellcos, the RBOCs, the ILECs - don't want to be just dumb pipes.

Happy New Year!

December 30, 2016

What Can You Learn from Pharma Sales?

December 29, 2016

Pharmaceutical sales (drug sales) are similar to telecom. Drug reps sell to the hospitals, fighting to get their drug in the formulary. The formulary is theup-to-date list of approved pharmaceuticals that doctors can prescribe. (If it isn't in the formulary, it can't get billed or fulfilled.)

More Retail Stores Going Broke

December 28, 2016

The Limited is just the latest retail chain to go bankrupt. Sports Authority closed earlier this year. Many others are on the slide down into BK.

There is a lesson or two to be learned from retail.

VeloCloud Responds

December 22, 2016

After my latest SD-WAN article posted, I received an email from VeloCloud's VP of Marketing, Mike Wood. We jumped on a call to discuss his concerns.

Wood corrected that Velocloud decided not to sell direct but to use a variety of service providers as sales partners. These partners could be VARs or MSPs or LECs. Many providers formerly known as CLECs, like TelePacific, Mettel, EarthLink and Global Capacity, have chosen VeloCloud. So has AT&T.

Who is Your Target Audience?

December 21, 2016

If you answered everyone, you are wrong.

If you answered 1-1000 employee companies, you are misguided.

I had a panel last ITEXPO of sales vice presidents of PBX companies. They blamed all deployment problems on the sales team.

Hacking and Identity Theft

December 20, 2016

I find the news of the two major hacks on Yahoo! to be bigger than most people. These hacks were unrecognized for years (supposedly happened in 2013 and 2014).

Many people use the same password on multiple sites - even banking.

With cloud and app usage increasing, more and more personal data is available to hackers, from credit card numbers at any online store to medical records.

Is SD-WAN the new UC?

December 19, 2016

In 2003, Broadsoft was selling its softswitch to anyone who would buy it. Today, they are trying to sell direct. All in all, it is technology that is still struggling to find its voice.

Today, VeloCloud is selling its SD-WAN software to anyone who will buy it.

UCaaS Growth Forecasts

December 14, 2016

Per a TMR study, "the global market is expected to reach a value of US$61.9 bn by the end of 2018 from US$22.8 bn in 2011. The market is estimated to exhibit a strong 15.70% CAGR between 2012 and 2018. The rising mobile workforce and increasing enterprise mobility are the primary factors expected to augment the growth of the global unified communications market in the forecast period."

The TMR report looks at these "Key players operating in the unified communications market across the globe": Avaya, Microsoft, Polycom, IBM, NEC, Cisco, Siemens Enterprise Comm., and Alcatel-Lucent.

A Look Back at 2016 News

December 14, 2016

I am not going to be discussing M&A in this post. Those were big stories but I written enough on the mergers.

One big story was Google Fiber laying off and the CEO quitting. I tend to agree with Beranek on this: Google didn't want to be a network operator.

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