Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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8 Questions for Cloud Providers

November 22, 2010

I've done a couple of webinars lately for VAR's and Agents about the Cloud. I think that between SAAS and Cloud, vendors are forgetting that they are selling applications.

I think the disconnect right now is that Agents aren't comfortable selling apps. They aren't comfortable with many of the SAAS Providers.

Novell?

November 22, 2010

After a long tenure as a chemist for such companies as Oil of Olay, BIC Corp., Bayer and Glaxo, my shift into IT was through a friend who owned a Novell VAR. At the time, Novell 3.12 was as rock solid as Linux is. (Novell tried to use Linux as a lever against Microsoft. In 1993, Novell acquired Unix System Laboratories from AT&T, securing rights to UNIX.

A New Case of Huh?

November 19, 2010

So back in July, a client asked me to migrate 14 POTS lines from one location to a new office as well as take them back from a CLEC. The CLEC was a rebiller (non-facilities based) and kind of messed up the move. The CLEC continued to be a fly in the ointment through out the process. Ma Bell used every excuse in the book on this one as well.

Satellite Spectrum is Beachfront Property

November 17, 2010

Satellite sprectrum for broadband is a polarizing topic. HughesNet, WIldBlue (ViaSat), Skyway USA, StarBand and others have launched but can't hit scale. Between rain fade and line of sight issues, there is the perception that it is not as dependable as terrestrial modes of transit. But then, not every parcel of land in America has access to terrestrial broadband.

Cloudy With a Chance of Rain

November 17, 2010

The news is filled with Cloud and mergers. Will it Rain?

Rain is revenue. Will all these acquisitions turn into revenue? We'll wait and see, but most big mergers do not see the synergies that were predicted.

What Strategy Will Be Used?

November 16, 2010

Podcast with Jon Arnold on Hosted UC

November 16, 2010

Renewals and Retention

November 15, 2010

As an Agent are you actively working to retain your customers? Are you working on renewals for contracts ending? If not, commissions will end and the account will be taken over by a corporate salesperson.

"When a MetTel account falls into "Renewal Status" or month-to-month rates/terms, unless an Agent can show an active/current role in trying to "renew" a term on the client, MetTel's internal renewal group will begin to do so, which will forfeit the Agent's commission."

Rural ILEC Strategy

November 12, 2010

You have probably read about the unemployment rate. I would love to know how many jobs that the ILEC's have shed in the last 3 years. 75,000? Probably more.

My Take on Stocks

November 10, 2010

So "BroadSoft Inc.(BSFT) shares climbed 43% after the voice-enabling software company reported third-quarter earnings that exceeded estimates," according to MarketWatch. Total revenue increased 22% year-to-year to $22.3 million; up 13% from the second quarter of 2010. License revenue increased 27% year-to-year to $12.9 million; up 22% growth from Q2 2010.

The Buzz around Hosted UC is certainly up, driven by such companies as Polycom and its PR machine.

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